Customer Ratings & Reviews
- Model:
- 77-83664
- SKU:
- 6471511
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are delighted by the Symmetry Series+ case's excellent protection and snug fit for their iPhones. Many appreciate the MagSafe compatibility and the case's attractive design and color options, while some find the price to be a bit high. The lightweight and grippy nature of the case are also frequently praised.
This summary was generated by AI based on customer reviews.
Sad to return.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this case for my new iPhone 13 Pro Max. Returned it the next day because the MagSafe would not work. I’ve always been an otter box fan and had one on my iPhone X. This one just didn’t work.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series+ wasn't working properly with your MagSafe accessories! That's certainly unusual, and we'll be sure to let our design team know about your experience. We're sad that you ended up returning your case, but we hope you choose to give us another shot. If you ever run into any issues with an OtterBox case in the future, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Came damaged
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to receive this phone case and although the shipping was fast, the case that I received has many small scratches all along the bottom of the case. Very disappointing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about all the scratches you're seeing with your new Symmetry Series+ with MagSafe! It's certainly odd to hear about the condition that your case was delivered in, and we'll be sure to get your feedback passed up the ladder. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Doesn't work with MagSafe.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with MagSafe. I have tried to orient the phone in different positions, but nothing worked until I removed the case. Taking it back today
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Rudy!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! It's odd to hear that your case hasn't been working with all of your MagSafe accessories, and we'll be sure to let our design team know about your experience. If you still have your case, we have a great warranty, so we'd be happy to get you a replacement OtterBox. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color is not purple/blue! It’s transparent with blue highlights. SLIPPERY!!! Shows very fingerprint. Super disappointed. Cheap low end item for Otterbox
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you didn't love your Symmetry Series Flex! We appreciate your feedback about the fingerprints and color of your case, and we'll be sure to let our design team know about your experience. If you run into any other issues with your OtterBox, please don't hesitate to give us a call at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Broken phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All I need to say is that this case was on my phone then took it off one day to clean and found the back of my phone broken so yeah
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series+ with MagSafe. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Dissapointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i-Phone 13 ProMax would fall off when driving too heavy for magnet
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having troubles with your Symmetry Series+ with MagSafe! It's odd to hear that the MagSafe array in your case isn't keeping your phone attached to your car mount, and we'll be sure to let our design team know about your strange experience. In the meantime, we have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Yellow/Brown in just three months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned yellow and brown within three months. It looks terrible!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Yikes. Definitely not something we expect to have happened with the Symmetry Series+ case, and we are very sorry to hear of the rapidly-occurring cosmetic complications. We'd love a chance to help clear things up with a brand-new warranty replacement, which we trust will stand the aesthetic test of time. Just drop us a line at 1-855-688-7269 or via the following link and we'll get right on the case!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Very satisfied with this case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The otter box symmetry phone case is my go to, for every new phone i buy. They are very durable i have drop mine to many times to count thru the years and the phones was never damage, You can't go wrong with this case, and the value is pretty good to.
I would recommend this to a friend- Pros mentioned:Fit
Great slim and protective case with shimmer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great slim case and fits the iPhone Pro Max 13 perfectly. The raised edges protect the camera lenses as well, despite some of the misinformed reviews. I honestly accidentally ordered the stardust but when I picked it up at the store, I actually thought it looked pretty cool. Plus, if the case gets a little dust or dirt on it the stardust glitter will likely mask it well. Overall, I am please with this purchase as Otterbox cases are built to last.
I would recommend this to a friend Buyer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an excellent case i have no problems with it I just thought it was blue and I’m it isn’t it’s more of a purple
I would recommend this to a friend- Pros mentioned:Case quality
Best and prettiest protective case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I always buy an Otterbox case when I get a new phone and have been extremely satisfied. This one is a sparkly pattern, but clear to show the blue color of my phone. I absolutely love it!
I would recommend this to a friend - Pros mentioned:Fit
The best by far…
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice fits perfect slick I have been using this case for previous iPhones never had any issues this is why I highly recommend if you wanna protect your valuable phone….
I would recommend this to a friend - Pros mentioned:Protection
Nice Blue Tone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is expensive but is worth every penny in my opinion durable protection and style $ like flossy carter says you gotta pay to play
I would recommend this to a friend - Pros mentioned:Protection
Makes my phone a sparkly blue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As good as OtterBox is. It protects my phone. Looks cute makes my new iPhone sparkly blue. The only issue is yellow is pretty fast.
I would recommend this to a friend Good case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great feeling case, came from the commuter case which has more protection but buttons don't feel as responsive as this case. I'm sure I'm giving up a little protection because this case isn't double layer like the commuter. One star off because this is marketed as compatible with both Iphone 13 Pro Max and 12 Pro Max, however, the camera lenses area is bigger on a 13 pro Max so there will be a slight gap in the camera opening if purchasing for a 12 pro max, not a huge deal but noticable.
I would recommend this to a friend- Pros mentioned:Fit
It fits
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It fits tight and was easy to install. Great price
I would recommend this to a friend EYE CATCHING W/STARES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish, what could be the complaint. Otter is top notch in products. IPhone case stands out and catches lots of stares. Those complaining may not understand quality vs. quantity or “settling”. Love my
I would recommend this to a friend- Pros mentioned:Protection
It’s ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone protection but scratches easily. For something so pricey, it begins to look cheap over time.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches on your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, and we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
As expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected for Otterbox! I am a lifelong fan!
I would recommend this to a friendOnline purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this item online and paid full price for the item just to receive something that had been used before. I wouldn’t have a problem with it if the ware was minimal but it looks like it’s been dropped multiple times.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .You're not wrong to expect a brand-new OtterBox when ordering from Best Buy, and we're just as surprised as you that you somehow ended up with a Symmetry Series+ case that appears to have been already put through the wringer.
The good news is we're confident Best Buy will be able to get this all smoothed out for you in a hurry. If you end up hitting any roadblocks, feel free to touch base with our friendly Otters through the following link and we'll always be happy to help. https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team