Customer Ratings & Reviews
- Model:
- 51627BBR
- SKU:
- 6307371
to a friend
Customers are saying
Customers often highlight the excellent protection and slim profile of the Symmetry Series Galactic Collection Case. Many appreciate the case's high quality, stylish design, and lightweight feel, with positive feedback also given to the responsive buttons. While some noted the case's slim design, a few mentioned that this was a positive attribute.
This summary was generated by AI based on customer reviews.
Great case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case and stylish. Great way to express your interest.
I would recommend this to a friendOtter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always a good brand. Hasn’t failed me yet. It looks nice too
I would recommend this to a friendGreat case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case! Very slim but protective. Love the color as well.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful case love the red buttons with black looks nice.
I would recommend this to a friendSleek case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Star Wars. Case is subtle and material feels nice.
I would recommend this to a friendGreat case!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t feel bulky in your hands, looks really nice.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality, good customer service. Correct color
I would recommend this to a friendVery disappointing.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For how much this case cost I was extremely surprised by how cheap the overall design is. In fact, I don’t think the phone would survive a hit on pavement. Yes, the Star Wars decal looks amazing, but I’d strongly recommend looking elsewhere for a better case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're sorry to hear that you don't feel confident in your new Symmetry Series case. All of our case designs go through hundreds of hours of testing to ensure they meet our high standards. If you do actually run into an issue with your case, please give our CS Otters a ring at 1-855-688-7269, and they can get you helped out!
Best,
OtterBox Customer Service Team
Good looking but doesn’t last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return as the corners were showing signs of wear
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Grmaht,
We're so sorry to hear that this Symmetry series started feeling a bit worn down, and that you felt returning it would be your best option! Our cases are pretty tough, but sometimes in the line of duty, they can retain some damage. For future reference, our friendly Otters are always available to send out a replacement if needed! Just give them a call at 1-855-688-7269, and they'll be able to process a warranty claim with ease and haste!
Sincerely,
OtterBox Customer Service Team
Okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slimmer which is nice, but it looks and feels cheap. Not what I’d want for such an expensive phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there nalakrub,
We sincerely apologize that this Symmetry series wasn't exactly what you were hoping for to cover your iPhone Xs Max! We assure you, this case was specifically trained and tested to protect your device with all the power of the force.
That being said, if you're looking for a little extra peace of mind, we would recommend taking a glance at the Defender series. The Defender is a multi-layer style, and might be more up your alley! Check it out via the link below, and call our friendly Otters at 1-855-688-7269 with any further inquiries!
https://www.bestbuy.com/site/otterbox-defender-series-pro-modular-case-for-apple-iphone-xs-max-purple-nebula/6287816.p?skuId=6287816
Sincerely,
OtterBox Customer Service Team
Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent me a used case and wouldn’t replace it for a new one
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Groovysmoothie,
Sorry to hear things got mixed up! Did you know we have an awesome warranty? If your case is damaged, simply ring our friendly team of Otters at 1-855-688-7269 and we'll work together to get you fixed up with a replacement!
Cheers,
OtterBox Customer Service Team
What happen?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always believed in otter and idk what happen this time with this case Dropped my phone once in this case and my phone broke
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi ryug210,
We're sorry to hear about the damage to your iPhone. While our cases are tough and rugged, they aren't 100% infallible in all drops or falls. We'd be happy to help with an OtterBox replacement under our product warranty, but can't extend our policy to the device. Please give us a ring at 1-855-688-7269 and we'd be glad to set this up for you.
Sincerely,
OtterBox Customer Service Team