Customer Ratings & Reviews
- Model:
- 77-56687
- SKU:
- 6028008
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the Symmetry Series Case's protection, fit, and ease of use, frequently citing its lightweight design and good value. Many appreciate the case's slim profile and effective grip. While some users noted that the case may yellow over time and is not completely scratch-resistant, the positive feedback on protection and overall quality outweighs these concerns.
This summary was generated by AI based on customer reviews.
The camera is easy to use. A great camera.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera is so good and the case also. So many things you can do.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you've been liking your case! It looks like you may have dropped a couple stars since 1 star tends to denote the lowest rating. If there is anything that you're not loving about your case, give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This does what it says. No more but no less. It is getting discolored though
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dfw817,
We're sorry to hear that this Symmetry series decided to take on a different tinge! This cosmetic complication shouldn't necessarily affect the protective strength of the unit, but we still completely understand why this issue would be troubling. Our tidy Otters would love to clean things up with a warranty claim, so please don't hesitate to ring them up at 1-855-688-7269. They'll send you a sleek new replacement case in practically in no time at all!
Sincerely,
OtterBox Customer Service Team
Fell apart after 1.5 years of normal use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rubber portion of the case started turning brown after a year and the whole thing fell apart in to three different pieces that I had to constantly put back together. I use the phone normally for business and personal and dropped less than a handful of times.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi JudgeBDubb,
We're so sorry this Symmetry case has fallen apart under the pressure of protecting your iPhone.
The good news is we would love to take things from the top with a warranty replacement. Simply click on over to our online support page, and you'll be enjoying that stylish security in no time at all.
bit.ly/warrantyotter
Best,
OtterBox Customer Service Team
Ok..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is very cute but the clear part yellows after only a short while...I’ve had several and that all do it and NO I don’t smoke or live with anyone who does...my friends did the same thing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Ashley,
We're sorry to hear that your Symmetry series seems to be suffering from the yellow yuck! Our Otter medics are on the scene, ready to save the day with a spotless new replacement case. Please don't hesitate to call them up at 1-855-688-7269, and they'll perform a standard warranty claim procedure right away. Your healthy phone protection should be restored in no time at all!
Sincerely,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, just wish it had screen protection. Clear
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey gradofbu,
We're excited to hear that your iPhone is sitting pretty in the Symmetry series! This case is designed for stylish, sleek protection while also offering direct contact with the phone display. However, if you only have eyes for screen protection, we do offer a case for this device that does include a built-in screen protector!
Feel free to check out the Defender series by following the link below, and call our helpful Otters at 1-855-688-7269 with any additional inquiries!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-apple-iphone-7-and-iphone-8-black/6028035.p?skuId=6028035
Sincerely,
OtterBox Customer Service Team
good fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.bought as a gift for my wife and she loves the feel
I would recommend this to a friendDoesn’t fit phone properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed Case doesn’t fit the phone snugly. Phone moves in the case when it rings or when you use the keyboard
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Mrdb,
Yikes! We're concerned to see that this Symmetry series isn't hugging your device as tightly as it should, and our friendly representatives would love to investigate. Please feel free to give them a call at 1-855-688-7269, and they'll solve this mystery right away. You'll be back on track to stellar device security before you know it!
Best,
OtterBox Customer Service Team
Am having trouble with certain pages going off lin
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am having trouble with pages going off line and a couple days later coming back on. Playing a game the line closest to an edge decides not to respond.
No, I would not recommend this to a friendAll cases at the store had light stains
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted a true clear case that would really protect my phone so, I went with the otterbox clear case. I was disappointed when I got home and saw it was stained, I thought maybe, it was just my case that was damaged, so I went back to the store to exchange it but saw all the ones they had at the store had the same staining so, I just got a refund. If you’re as picky as me, don’t get this case. It’s not very cheap either.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Dree,
We're so bummed to hear that your most recent Symmetry series didn't entirely meet expectations! This is certainly a curious situation, since a brand-new case shouldn't have any such staining or wear at all. Had you contacted us, we would have been happy to set you up with a warranty claim, but we also completely understand your decision to head down a different path. If you have any additional questions going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to help out!
Cheers,
OtterBox Customer Service Team
Nah
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the first time I snapped that case on my phone it ripped right at the crease the right top corner of the phone split in the case is no longer useful
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Chris!
We're sorry to hear that your Symmetry Series case ripped when you were installing it! That's definitely unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Wouldn't Buy Again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Though aesthetically pleasing, it will not withstand your normal wear and tear. After about 4 months, I had to replace it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ConscientiousBuyer,
Uh oh - this certainly doesn't sound like the long-lasting security that we typically expect from the Symmetry series! We're glad to hear that you already have a replacement in hand, and we're confident that the case should keep your iPhone safe and sound for a long time to come. Our cases are not necessarily designed to be indestructible so much as they are intended to absorb the brunt of any impacts that would otherwise jeopardize your device. So as long as your phone is doing okay, that’s still a win in our books! Please feel welcome to call our friendly representatives at 1-855-688-7269 if you run into any additional questions going forward!
Best,
OtterBox Customer Service Team
Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really needs some kind of texture or sparkle as it shows every little finger print. I returned it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the fingerprints you're seeing, and we'll be sure to pass your thoughts up the ladder to our design team. We're sad to hear that you ended up returning your case, but we hope you choose to give us another chance in the future.
Best,
OtterBox Customer Service Team
Beware!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case fits the phone just fine but the hole for the headphones isn’t big enough, I had to remove the case to plug my headphones in.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Martha,
We genuinely apologize about any confusion surrounding this Symmetry series design! This case actually does not incorporate a headphone port since the iPhone 7 and iPhone 8 devices do not have an audio jack. Are you possibly using this unit in conjunction with an iPhone 6? If so, the good news is that our Symmetry series for the iPhone 6 does have a perfectly-sized hole for the headphones! Should you run into any additional questions, please feel welcome to call our awesome Otters at 1-855-688-7269, and they'll hook you up with some answers!
Cheers,
OtterBox Customer Service Team
Clear Cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the clear cover but the cover goes over the volume buttons and makes it extremely difficult to adjust
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Aruba,
We're sorry to see that the side buttons on this Symmetry series seem to be hesitant to 'pump up the jams!' Occasionally, the volume switches on a new case can be a little stiff at first, but after some time and use, they should start to relax. If the tenacity persists, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll happily find a quick fix for this!
Kindly,
OtterBox Customer Service Team
Didnt Like it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox is usually synonym of quality, unfortunaley not in this case, good thing is that Best Buy replaced it for a black one and now Im getting the quality I have always get from Otterbox!! In less than 2 weeks, this clear protector looked like I had it for 2 years, dirty, scratches, yellow-ish!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi SunriseMan,
We apologize that your initial Symmetry series didn't exactly meet expectations, but we're glad that Best Buy got you back on track to the case of your dreams! Should you have any further questions or comments, please always feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be happy to help you out!
Best,
OtterBox Customer Service Team
Case didn’t fit my phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have an iPhone 8 and the otterbox symmetry case was to tight on my phone. The power button and the volume rocker was real hard to press. The IPhone 8 is slightly larger than the IPhone 7. I returned it with no hassles. Best Buy’s customer service is getting better than it used to be. I purchased an Otterbox commuter case and that fit like a glove. Very happy with that case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Will,
We're sorry to see that this Symmetry series had trouble fitting seamlessly with your iPhone 8! While the iPhone 7 and iPhone 8 are extremely similar in size, we understand that occasionally the side buttons on a new Symmetry case can be a little rigid at first. With some time and use, they should have started to relax a bit. Nonetheless, we're glad to hear that you found a style that works better for you! If you have any future questions or comments, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to help!
Best,
OtterBox Customer Service Team
Cheap quality
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case looks and feels cheap and was delivered dirty with finger prints. For the price i would recommend going to amazon and buying one for a quarter the cost. Not the quality i expected from otterbox. I ended up returning this and purchasing a lifeproof case that i am beyond happy with.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Elle!
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly unusual to hear that your case was received in a less-than-new condition. We greatly appreciate your feedback, and we'll be sure to pass your experience up the ladder. We're bummed to hear that you ended up returning your case, but we hope you choose to give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
Case doesn’t fit phone.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case does not fit the phone. I would not buy this case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case isn't properly fitting your phone! All of our cases are designed very specifically for each device, so making sure you're using the correct case for your device is very important. If you received a different case than the one you ordered, we'd suggest reaching out to Best Buy to get the situation remedied. If you received the correct case, and it's not fitting properly, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case came with scratches and something around the edges. This item was also delayed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Songbird,
Yikes - sounds like this Symmetry series experienced some rough adventures as it was making its way to you! We definitely understand why you would want your new case looking fresh, and our stylish Otters would be more than happy to outfit you with a sleek warranty replacement. Please feel welcome to give them a ring at 1-855-688-7269, and they'll send you a brand-new Symmetry so that you can enjoy that epic OtterBox protection that you've been waiting for!
Best,
OtterBox Customer Service Team
dropped it and already broke my screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not recommending your Symmetry Series case! We'd love to hear more detailed feedback about your OtterBox experience, so we can get it passed up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team