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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 289 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers often highlight the Symmetry Series Hard Shell for MagSafe for Apple iPhone 15 Pro for its excellent protection and perfect fit, while also appreciating its responsive MagSafe capabilities and overall case quality. Many find the design appealing and the price reasonable, further noting the comfortable grip, lightweight feel, and ease of installation. However, some customers have reported issues with the case's color changing over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 289 reviews
  • Rated 5 out of 5 stars

    I really like my new iPhone 15 pro phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am so happy with my new iPhone 15 pro phone case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Excellent quality case, sub par stain resistance

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can’t give it 5 like I want to because the edges turn to brown where the oils from your hands soak in. Otherwise best brand of phone cases on the Mather

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 4 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to do exactly what I needed it for so I’m very satisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Otterbox product review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a decent buy. Product quality is good and I recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Case is durable and is not coloring after a few weeks

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, slim and sparkly. It's easy to install, just snap on.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good clear case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good case. Somewhat hard to toggle the silence button on the side.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with iphone 15 pro. Gives some room to the camera module

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Cute, but colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case when i upgraded my phone. I had it for about 2 weeks when it started to stain. The bumper part was turning black. The back is still okay but i dont like how quickly and easy it stained!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Jess, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269, or reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Back glass broke in this case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My back glass broke despite this case. I don't know if the 15 pro is more fragile, but this case did not do its job. Get something better.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 3 out of 5 stars

    Messy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low quality product. Glue and magnets for charging melted and fell off within 2 weeks of use.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    It’s Okay

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is nice and fits on the phone great, but it is not very durable and has already broken on me in less than a year.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Noah! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with our warranty process. OtterBox

  • Rated 3 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its cute, comfortable, and basic. I feel like theres not much protection on the camera area. The case stains/ gets dirty quick.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Becca! We apologize that you are experiencing a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Not for protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty design. But symmetry series not good enough for protection. Dropped twice and proctection film broke both of times.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced an issue with your case. If the screen protector is one of our products, we are happy to assist with that. Please know in regard to the case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this need and/or any questions or concerns you may have. OtterBox

  • Rated 3 out of 5 stars

    OtterBox hard shell for iPhone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe the otterbox hard shel was purchased by my dad for my niece for her new iPhone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Volume button issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a good case overall. My only issue is the voulme up button doesnt move as well as the otheres do

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that the volume up button on your case is proving to be difficult and frustrating. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    dam magsafe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wish they could have made the magsafe invisible or something

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy the amazing capabilities and protection of this case. Should any questions or concerns arise regarding the case, please give our CS Team a call at 1-855-688-7269 and we are happy to help! OtterBox

  • Rated 2 out of 5 stars

    Not worth price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an overpriced product. I feel like everyone should stay away from overpriced placed. It’s ridiculous and out of control. Buy direct products from china and Mexico for few dollars and have same quality and ratings.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We hope you enjoy your Symmetry Series case! Please reach out to our CS Team by phone or via chat should any product questions or concerns arise, as we are always happy to help! OtterBox

  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Turning Brown

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case began changing color after a few weeks. The edges have become brown causing the case to look extremely dirty at all times.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you have experienced a discoloration with your Dawn Floral case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    SAD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Best Buys have falling down on customer service not Anough employees. I use to like shopping there known it just upsets me

    No, I would not recommend this to a friend