Customer Ratings & Reviews
- Model:
- 77-93039
- SKU:
- 6548577
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are impressed with the Symmetry Series Hard Shell's protection, fit, and MagSafe compatibility. Many appreciate the case's quality, design, and ease of use, along with its comfortable grip and lightweight feel. Positive feedback also highlights the affordable price. However, some users noted discoloration of the case over time.
This summary was generated by AI based on customer reviews.
SAD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think Best Buys have falling down on customer service not Anough employees. I use to like shopping there known it just upsets me
No, I would not recommend this to a friendGot yellow in 1 week
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case, however yelliwing occured within a week. Not to happy my new phone looks old. Not worth it even on sale.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Nery! We are so sorry to hear that you have experienced a discoloration issue with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Volume buttons are hard to press
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume buttons were rigid and wouldnt engage the volume buttons on the iphone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Jess! We are so sorry to hear you are experiencing an issue with the buttons on your Symmetry Series case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Magnets how do they work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone falls out of case over time and magnets fall out as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello Alex! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
- Pros mentioned:Protection
Discreet protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not too bulky but very protective. I have dropped my phone several times with no issue. I just turned in my iPhone 11 and it looked brand new after using the same case style for 4 years.
I would recommend this to a friend - Pros mentioned:Magsafe
Strong and Clear!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very strong and stays clear (doesn't yellow)! MagSafe is also very responsive.
I would recommend this to a friend Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case ands great price. No problem picking up the item at the store.
I would recommend this to a friendPhone cover
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Puchase this phone cover at Best Buy. This cover is durable and strong.I love it.
I would recommend this to a friend- Cons mentioned:Color
Browns quickly
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case turned brown around the edges within a few days of putting it on my phone. It also slips off sometimes. I’ve used an otterbox for my phone since like 2016 but this one is not nearly the same quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Nikki! We are so sorry you experienced a discoloration issue with your case and there is some looseness as well. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!