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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 132 reviews

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95%
would recommend
to a friend

Customers are saying

Customers admire the Symmetry Series Marvel Avengers case's excellent protection and awesome design. Many appreciate the case's glow-in-the-dark feature and how well it fits the iPhone X and XS. Positive feedback also highlights the case's grip and stylish appearance. While some minor concerns about color options and bulk were noted, the overall reception is highly favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-132 of 132 reviews
  • Rated 3 out of 5 stars

    It has Thanos on it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it, since it has Thanos on it. But I don’t think the symmetry case is the best for protection. I dropped my iphone x the other day and turned on my camera only to find out that the internal camera lense cracked and possibly some internal damage that can be physical seen outside.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey ThanosCase,

      We're truly sorry to hear that your iPhone retained damage from a fatal fall, even while under the protection of Thanos! We test the Symmetry series extensively to ensure that it meets our high standards of protection, but unfortunately, every drop is subject to a number of different variables, some of which are beyond our control.

      Even though our warranty does not extend to the Apple product itself, we would still very much like to set you up with a brand-new OtterBox in the event that Thanos received some internal damage as well. Please feel welcome to call our super Otters at 1-855-688-7269, and they'll be glad to further assist you with this!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Nice Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case because it looks good and reasonably priced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool design but I wish it was in the movie’s characters color.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great case but rubber sides are weakening fast

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the case and it was marked already and the glow in the dark feature didn’t work. Still brought out the geek in me but I wish it was better quality for the price I paid

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Shookiecookie,

      We apologize that this Symmetry series just can't seem to light up your device protection! If the glow-in-the-dark feature is having trouble, we normally recommend exposing the case to as much direct light as possible before flipping the switch. This should help the design "pop" a little bit more!

      As for the case exterior being 'marked already,' our stylish Otters would love to set you up with a brand-new replacement to get you back on track to the sleek security that you were expecting. Don't hesitate to give them a call at 1-855-688-7269, and they'll put together a warranty claim in no time at all!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case seems sturdy enough but it says it glows in the dark and it doesn't really glow in the dark.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Tee02,

      While it's great to hear that this Iron Man Symmetry series is successfully keeping your iPhone safe, we're bummed that the design is having trouble glowing in the dark. We always recommend exposing the case exterior to as much direct light as possible before flipping the switch - doing this helps the artwork really pop! If Iron Man continues to have trouble showing up, just call our Otter Avengers at 1-855-688-7269, and they'll gladly help get him back in the game!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Cool case a little bulky

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice case looks cool and glows. However it is a little thicker than needed in my opinion.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Taylor41,

      We're glad to hear that this Symmetry series is protecting your iPhone with super style! Although we do our best to streamline our case designs as much as possible, at a certain point, it just isn't worth it to sacrifice any further protective layers. After all, the safety of your device is our number one priority!

      If you have any further questions or comments, feel free to call our awesome Otters at 1-855-688-7269, and they'll be thrilled to chat!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Decent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent case, however it was hard to get on the phone and doesn’t protect all around.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Lboogie10,

      We so apologize that you're feeling a little hesitant towards this Symmetry series! Not to worry - this particular case is engineered to provide super security so that even Thanos can't come after your iPhone. If you run into any installation issues going forward, please keep in mind that our heroic Otters are always ready to swoop in and save the day with some application assistance! Simply give them a call at 1-855-688-7269, and they'll be glad to help out!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 3 out of 5 stars

    Okey

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over priced to tight of fit looks good but made cheaply

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    What,i just bought it on a whim, but think I paid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    IT IDS OKAY, I HAVE NOT USED IT YET, BUT IT IS NICE

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always stood by Otterbox and had the best of luck. I was so excited about the Iron Man case but it has a big chip out of it now but I am still gonna use it. The case is very sturdy and pleasing. It is slim enough to fit in a pocket. It’s such a nice looking case even with a chip out of it :( I don’t know how the chip got there. It hasn’t been dropped and I may not have noticed it when I purchased it at the time. Always nothing but the best of luck with otterbox and their customer service is first rate too! If you’re a marvel fan you will love this case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Makes phone overheat, too slick for magnetic mount

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using this cases vs the last case I had for my iPhoneX it overhears very easily. The case has noticeably scratched. I use a magnetic car mount every day and the slick back does not allow good adherence for the adhesive metal plate.

    No, I would not recommend this to a friend