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Customer Ratings & Reviews

Your price for this item is $15.99
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The comparable value price is $39.99

Customer reviews

Rating 4.6 out of 5 stars with 364 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers often highlight the excellent protection and snug fit this Samsung Galaxy J7 case provides. Many appreciate its ease of use and the overall quality of the case, while some find the lack of a screen protector and slightly harder-to-access buttons to be drawbacks. The case's grip and price point also receive positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 364 reviews
  • Cons mentioned:
    Button access

    Rated 3 out of 5 stars

    Case could be designed better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case fits phone just fine, however because the case covers the on/off button and volume controls you must push really hard to use those buttons. Would have been nice if case was designed to expose the phone at those areas.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey phoneperson,

      Sorry to hear that the side switches on that Symmetry series seems to be acting way too tenacious lately! Occasionally the buttons on a brand-new case might be a little stubborn right off the bat, but after a period of consistent use, they should start to move more comfortably. If the issue persists, please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be more than happy to help find a permanent solution going forward!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Built Tough!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This makes my phone a bit heavy but it is built tough!! I bought this when I had to buy a new phone that I dropped and shattered the glass so I wanted tough. I think the Otterbox name is one of the best respected in this category

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the phone for my son-in-law who was moving up from his old flip phone. He says that he loves the phone and it takes great pictures at its price point. Would buy this phone again. Great for beginners.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first Otterbox, purchased May 8th, 2019, and so far I have no complaints only compliments for its durability and quality made to protect my new Samsung J7 from life's haphazard events. We shall see how it holds up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Product Functioned Appropriately

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I needed an "Otter box" protective case for my new smartphone, and I went to Best Buy and asked about that. They had some in stock, and I purchased one, and it has so far worked as designed. Smooth experience, no problems.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helps prevent dropping my cellphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone is super slick so I was worried about dropping it. Got the Otterbox to protect it. The surface has enough friction to greatly lessen the chance of it sliding out of my hand. The holes are in all the right places as I got the model recommended for my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone for Galaxy Mega upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone for Galaxy Mega upgrade. I've had my Galaxy Mega 2 for a few years and was unsure as to which phone to buy next. I'm very happy with the Galaxy J7. It has similar features and an excellent camera.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case, but did not fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my husband's J7, but the camera opening was different than his phone. It is an excellent product, and good quality and price, but had to purchase another Otterbox to accommodate the phone. Unfortunately, correct one is not sold in Best Buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I am very pleased: my first smart phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used an old flip phone for many years. I guess I held out as long as possible to convert to the smart phone. I am well pleased with all the new possibilities available with the new phone. It is a lot easier to use than I had imagined.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good and sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to be a good case. the 2018 version is a bit expensive $40 The 2017 is @ $20. The buttons that correspond to on/off, volume control are very hard to push. Possibly the tightness and seal of the Otter? on't want to test in water to find out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic protection for your phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a case for my new work issued phone. Price did not break the bank and provides all the protection my job requires. Extremely easy to install. Great brand that you can trust.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used Otter box cases and other cases in the past. My preference is always the Otter box. They hold up very well. I'm rough on phones and cases and they have a lifetime warranty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good sturdy case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It definitely feels sturdy, and looks like it can withstand being dropped. Also it was on sale, so I got it. OtterBoxes can be rather expensive usually, compared to most other cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my teen son, who is very clumsy with his phone (he broke the last one). So far it's held up to several major drops. Happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Flashlight

    Rated 2 out of 5 stars

    dosent fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits phone but blocks the flashlight so if you want to use the lite you need to drill a hole in the case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey ripslips,

      Sorry to hear that this Symmetry series isn't shedding a light on the situation as expected! It is odd that the case is blocking a core feature of the phone, since the unit itself is specifically engineered to provide full device functionality. If you'd like to investigate further, please feel welcome to call our Otter super-sleuths at 1-855-688-7269. They'll put a magnifying glass up to this mystery and find a solution in no time at all!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great case. I like how it goes on and how easy it is to remove. It does a good job of protecting the phone in a drop as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box case galaxy j7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is always consistent with the products. Between fit, vol , power button functions always on point. And charger ports fit all my cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my otterbox, it is so great to have and it is very good quality I am very happy with my purchse!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great movie

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I are in the process of watching all the Avengers movies in order from beginning to end and this just added to our collection.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 3 out of 5 stars

    It's over priced!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I paid for this phone case it should have come with a screen protector. But this phone has limited accessories.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Babycheech,

      We apologize that you're feeling slightly disheartened by this Symmetry series! Historically, the Symmetry has always sported a screenless design, and has never included any sort of included screen protection, but we completely understand why some might be expecting it. While we certainly appreciate your hesitation towards the price point, we assure you that this unit should prove its worth time and time again as it keeps your Galaxy J7 safe from any drops!

      Additionally, if you're interested in a little extra peace of mind, we do offer a separate tempered glass screen protector for this device that should fit seamlessly with that Symmetry case. Please feel welcome to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any further inquiries!

      https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-j7-2017-clear/5930971.p?skuId=5930971

      Sincerely,
      OtterBox Customer Service Team otterbox