Customer Ratings & Reviews
- Model:
- 50859BBR
- SKU:
- 6257862
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the excellent protection and snug fit this Samsung Galaxy J7 case provides. Many appreciate its ease of use and the overall quality of the case, while some find the lack of a screen protector and slightly harder-to-access buttons to be drawbacks. The case's grip and price point also receive positive feedback.
This summary was generated by AI based on customer reviews.
OK. Not usefull for all around protection
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a full case for protection (other than the other Otter boxes that are available for other Samsung products). No full cases made for this particular phone. Returned this product and shopped at Amazon for full case
No, I would not recommend this to a friendgreat camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great camera but I just purchased this phone Aug 2019 and I'm having problems in charging the phone. The phone is charging and it it not advancing forward I'm losing charge.
No, I would not recommend this to a friend- Pros mentioned:ProtectionCons mentioned:Button access
Great in theory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My case looked great, provided protection, but wouldn't allow me to power on or off my phone, returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi MWLG,
We're so sorry to hear that this Symmetry series wasn't helping you feel the power of premium protection! Had you contacted us, our reliable Otters would have been more than happy to set you up with a warranty replacement, but we also certainly understand your decision to return the item. We sincerely hope that this experience doesn't turn you away from OtterBox for good, and if you have any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to help out!
Best,
OtterBox Customer Service Team
Sturdy but difficult
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is very sturdy and will no doubt protect my phone. The only problem is that with its sturdiness it is difficult to operate the power and volume buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there donjake,
While we're glad to hear that this Symmetry series is offering sturdy security, we apologize that the side buttons are giving you a little bit of pushback! Occasionally, the material on a brand-new Symmetry can be a bit stiff at first, but after some consistent use, it should start to move more comfortably. After an adjustment period, if the buttons still seem stiff, feel free to ring up our handy Otters at 1-855-688-7269, and they'll gladly help find a quick fix!
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
Worst outter box ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn’t even have a screen protector I paid over $30 for this stupid case and it doesn’t even protect the screen I do not recommend at all shop around for one that’s not a one piece and make sure it protects your screen not just the phone. Worst case outter box had ever designed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there JessShanaway,
We sincerely apologize for any confusion regarding the screenless style of the Symmetry series! Historically, the Symmetry has never included any sort of built-in screen protector, but we certainly understand why you might have been expecting one. While we completely appreciate your concerns, we truly believe that this case should strike the perfect balance between premium protection and full device functionality going forward. If you have any additional questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269, and they'll gladly do what they can to help out!
Sincerely,
OtterBox Customer Service Team
Doesn't fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm sure it is good, but this one does not fit "All" J7's. Mine is an older model, I guess. The small print on the box says 2018 J7s.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Donny,
We're truly sorry that this Symmetry series didn't end up working well with your device! Our Otter detectives would love to take a closer look to investigate this mystery, so please feel welcome to give them a call at 1-855-688-7269. They'll gladly do what they can to straighten things out!
Sincerely,
OtterBox Customer Service Team
Purchased it for my Mother
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it for my Mother but she ended up returning it along with the phone.
I would recommend this to a friendIt works
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing good and nothing bad. Bought it at about half price, otherwise it would not have been purchased.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi jimm,
We apologize this Symmetry case wasn't anything special for you. We're always looking to enhance the OtterBox experience and we would love to get some feedback from you so we can pass it along to our product design team for future analysis. Please feel free to give us a call at 1-855-688-7269 and we'd be happy to chat.
Sincerely,
OtterBox Customer Service Team
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case is ok so far so good. It was the only one available at the store for this phone at the time.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Customer,
We're glad to hear that this Symmetry series is meeting expectations so far! We're positive that this case should keep your Galaxy S7 safe and secure for a long time to come, but if you run into any other questions, please don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always be happy to help out!
Best,
OtterBox Customer Service Team
Not a Good Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This phone cover did not meet my needs. The openings in the cover did not match the areas needed for ear phone, on/off switch, and camera flash. I had to modify by drilling and cutting holes in the cover. We got a better cover for my wife's phone on-line for 1/3rd the price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi TomR,
We're sorry to see that this Symmetry series had trouble finding the perfect fit with your wife's phone! This is certainly bizarre, and our detective Otters would love to further investigate to solve this mystery. Please feel free to call them at 1-855-688-7269, and they'll do what they can to get you back on track to maximum protection A.S.A.P.!
Best,
OtterBox Customer Service Team
this is ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I say just ok because I like the wallet style better, otherwise it is great.
I would recommend this to a friendProtective case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice case but its hard. I hope I can return the phone case and exchange.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Khay,
We apologize that this Symmetry series wasn't exactly what you were hoping for to protect your Galaxy J7! We'll gladly pass your feedback along to our product design team for future deliberation. In the meantime, we're confident that Best Buy should be able to provide assistance in the form of a return or exchange, and we would recommend contacting them to get the process started.
If you have any future OtterBox questions or comments, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
This was an excellent buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could have been a little slimmer. Maybe different colors besides black.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Werrache,
While it's great to hear that this Symmetry series is successfully safeguarding your Galaxy J7, we apologize that it seems to be a little too bulky for your preferences! We're always looking for ways to improve the Otter experience going forward. We truly appreciate your feedback and plan on passing it along to our product design teams for future reference! If you have any other questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269. They're always happy to help out!
Sincerely,
OtterBox Customer Service Team
The case is good but salesperson stumbled
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case comes with a clip to clip it on a belt or your slacks. Cannot buy the clip separately. Salesperson should have mentioned it. Best Buy lost a larger sale to me at the time. Now I have to look for a clip from someone else.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey ramrod,
We sincerely apologize for any confusion surrounding the compatibility between the Symmetry series and any belt clips! Unfortunately, this particular case does not include a belt clip holster, but we completely understand why you might have been looking for one. Regardless, the good news is that the Symmetry should keep your Galaxy J7 safe and secure for a long time to come! If you have any other OtterBox-related questions, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Cheers,
OtterBox Customer Service Team
- Cons mentioned:Screen protector
No screen protector
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came with no screen protector. The otter box I ordered for my Galaxy s4 came with a screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi RB19,
We apologize for any confusion surrounding this Symmetry case. This particular case does not come with any sort of screen protector. However, we're confident it should still keep your phone safe and sound as it did go through extensive tests to ensure it meets our high standards of protection.
If you're looking for an extra line of defense, we make awesome tempered glass screen protectors. Check them out here https://www.bestbuy.com/site/otterbox-alpha-glass-series-screen-protector-for-samsung-galaxy-j7-2017-clear/5930971.p?skuId=5930971
Should you have any other questions or concerns, please give us a call at 1-855-688-7269 and we'd be happy to chat!
Best,
OtterBox Customer Service Team
The product is great, but...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My mother asked an employee for a case for her Samsung J4 and he suggested this case. He even put the phone in it. But it does not fit. Support has to be aware of this and dont go around suggesting wrong fitment cases just for the sell.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Jjfiguer,
We dearly apologize that your most recent OtterBox experience did not completely meet expectations! Unfortunately, it looks like the case selected is actually for the Galaxy J7, rather than the Galaxy J4. At this time, we do not currently make any products for that specific device, but we'll be more than happy to pass your thoughts along to our product design team for future consideration. In the meantime, if you have any additional questions, don't hesitate to call our friendly Otters at 1-855-688-7269. They'll always do what they can to help out!
Sincerely,
OtterBox Customer Service Team
The case is not for this phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is for a newer version and does not fix our phone. We had to order one from Amazon.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Truck23,
We're so bummed to hear that this Galaxy J7 Symmetry series didn't end up fitting seamlessly with your device! We apologize that this happened, but not to worry - as one of our most reliable retailers, we're confident that Best Buy should be able to set up a return for you. We would recommend contacting them to proceed with the appropriate process, and if you have any other OtterBox-related questions, please feel welcome to call our friendly Otters at 1-855-688-7269. They're always happy to help out!
Best,
OtterBox Customer Service Team
Samsung not the best
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone still works. I had some hard times for a few months. I don't want to buy another samsung.
No, I would not recommend this to a friendCase is heavy and makes tabs on sides harder to ac
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is quite heavy and makes the tabs on the side harder 2 use, but the only one available for my phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tech4u,
We're so sorry you're not exactly in love with this Symmetry Series case!
This is one of our more streamlined series, but we understand where you're coming from. Although a change in dimensions isn't on our road map, we'd be happy to pass your feedback to our engineers for future consideration. In the meantime, we assure you we put forth every effort to ensure this case will provide some of the best protection available to safeguard your investment and we trust it will prove itself time and time again. If you're still unsure, give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!
Kindly,
OtterBox Customer Service Team
bad item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For an otterbox item the case does not work well with phone it was designed for, like quality control went on vacation.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Justme,
We're sorry to see that this Symmetry series isn't working seamlessly with your phone! This is certainly odd, since as long as you definitely have the Galaxy J7, the case should fit perfectly while also allowing for full device functionality. If you'd like us to take a closer look, our Otter super-sleuths would love to further investigate. Please feel welcome to call them at 1-855-688-7269, and they'll solve this conundrum as soon as possible!
Sincerely,
OtterBox Customer Service Team