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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series case's protective qualities, excellent fit, and stylish design. Many appreciate its ease of use and the quality of the materials. While some users noted the case's tendency to discolor over time and its price point, the positive feedback on protection and MagSafe functionality is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 528 reviews
  • Rated 4 out of 5 stars

    Pretty I-phone case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks pretty, seems sturdy. It fits a little loosely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice. Hopefully will protect from impact damage. Salesperson put it on for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job dobe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does what it should not particularly flashy or cute but that is what I wanted

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My wife's phone case.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats me why I am writing a review for my wife's phone case. She drops it all the time. And it's still working, so there you have it.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad that your wife's Symmetry Series case is working well and protecting her device well. Should any questions or needs arise as your wife enjoys this case, please reach out to our CS Team by phone or via chat, and we are happy to help in any way that we can! OtterBox

  • Rated 4 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good case for the price. I would recommend this case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok looking. More sparkles would be better, lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iPhone 13 case.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job protecting my phone but collects a lot of dust.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re happy to hear about to hear about the protection the case is giving your device! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    DO NOT BUY THIS CASE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 3 weeks the sides of the case are completely discolored and the holes in the case don’t match the buttons on the iPhone 15 perfectly. Horrific quality that doesn’t live up to otterbox’s reputation

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing a discoloration issue with the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty! OtterBox

  • Rated 4 out of 5 stars

    Charger it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new iphone case! So easy to charge my iphone now!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good No-Frills Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good no-frills clear hard plastic case for iPhone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to returned it, it was all dirty like it was used before when I bought it at Best buy. I had bought it directly from their store webpage and it feels good quality.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for the feedback regarding our Symmetry Series Case for the Apple iPhone 15/14/13. We appreciate the patronage and if you ever have problems with your case, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 3 out of 5 stars

    Case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent. It’s nice but does not protect it very well

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We appreciate the feedback and hope you are enjoying your new case! If any problems do arise in the future, give our CS Team a call at 1-855-688-7269 and we are happy to help! Thank you again! OtterBox

  • Rated 1 out of 5 stars

    Does not fit iPhone 15 properly - returning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The result of the company trying to save money by making iPhone 12 cases fit 13 cases fit 14 cases fit 15 cases is that the case does not properly fit the iPhone 15. The sides are not wrapping around the phone, causing it to be very easy to slide off. OtterBox charges top dollar yet can’t manufacture quality cases anymore, because of greed. Thanks for nothing!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing a fit issue with your case! This specific case was designed for the iPhone 15 and also has backwards compatibility with the iPhone 14 and iPhone 13 devices. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 2 out of 5 stars

    Decen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cases magnetic part peeled out and won’t stay stuck in so now when I take the case of the MagSafe magnetic sticks to my phone and it also came warped in the package

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Can’t deliver on performance because it comes off

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Something about the titanium casing of the new iPhones is too slick for this case. The case slides off too easily.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Do not buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case cost way too much, when put on phone it was loose fitting and barely protected the camera

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you experienced a fit issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    Not for iPhone 15

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not for iPhone 15 although you can make it work, the dimensions are off causing the phone to not be 100% protected.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry you are experiencing an issue with your case. This specific Symmetry is designed specifically for the iPhone 15 device, and it also happens to have backwards compatibility with the iPhone 14 and iPhone 13 devices as well. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    Design is a clear sticker on the blue case.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design is a clear sticker. I expected a case with design on it, not a sticker that can be peeled off. I can post a sticker of my choice instead of paying extra money.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you experienced an issue with the graphic on this case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    Apple case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns yellow and nasty i wouldnt recommend unfortunately.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear that you experienced a discoloration of your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    Shattered phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped my iPhone in this case from about 6 feet high and the entire back of my iPhone is shattered.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Steven! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox