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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 528 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series case's protective qualities, excellent fit, and stylish design. Many appreciate its ease of use and the quality of the materials. While some users noted the case's tendency to discolor over time and its price point, the positive feedback on protection and MagSafe functionality is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 528 reviews
  • Rated 1 out of 5 stars

    Dissappointing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone got scratched after it fell within 1 week of purchase

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Not- New -Lessons learned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believed that I was purchasing a “new” item but realized later after carefully looking at the cover it showed obvious signs that it was used and repackaged and placed back on the shelves. I’m Very disappointed !

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Item not as advetised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is advertised as fitting an iPhone 15 but it does not. Also, there is a 2 week return policy. Seems kind of short.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The Symmetry Series case was designed to fit the iPhone 15 with compatibility for the iPhone 14 and iPhone 13 as well. We would be more than happy to troubleshoot the issue you are experiencing! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Nightmare at Best Buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Number on the phones did not match the phones in the box . It has been a nightmare trying to get it on a plan it says it is locked .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Protective case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 2 weeks the phone dropped on the carpet floor and the protective screen cracked!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Dave! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case. OtterBox

  • Rated 1 out of 5 stars

    Not for iPhone 15 pro

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t fit the iPhone 15 pro despite the box saying it does

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize for any confusion. Each of our cases are specifically designed to fit a specific device in order to provide maximum protection and allow functionality of all features specific to the device itself. The Symmetry Series case for the iPhone 15 (which also is compatible with the iPhone 14 and iPhone 13) is not designed to fit the iPhone 15 Pro device. We do have an amazing lineup of cases for the iPhone 15 Pro that would be excellent options to protect this device! OtterBox

  • Pros mentioned:
    Design, Protection

    Rated 5 out of 5 stars

    Good case!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid phone case that continues to protect my device adequately. Sleek and slim design as well.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, very durable and looks great. Love all the colors.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use

    Rated 5 out of 5 stars

    Blue with blue morning glories and white daisies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone cover! Great i. d. marker; ease of spotting !

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit nice color very good protection very strong

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 5 out of 5 stars

    Solid, pretty case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, sturdy without being bulky. Seems to be effective against drops and small children. Pretty, too! I wouldn't mind a bit more of a lip on the front face, but so far it seems adequate for screen protection.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the cover only could be better if it had dragon flys, lots to choose from ! Great customer service while info was being downloaded service tech Utilly put my screen protector and cover! She gets 10 stars!!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great phone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Case for I-Phone 15. Looks good on the phone and does a good job protecting it from damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Slim and Tough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it! nice and slim but still all the protection you would expect from OtterBox.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    iPhone Cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this design. It’s like a spring day!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Cute & Functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything an otterbox promises to do, with sparkles.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went on super easy and protects my iPhone very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter rwally loves this case. Its her first time with otterbox, but it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    iPhone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t what I expected but it’s doing a great job protecting my phonr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox phone cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover was Great value for money and service was very good.

    I would recommend this to a friend