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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 173 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers admire the Symmetry Series case's protective qualities, excellent fit, and stylish design. Many appreciate its ease of use and the quality of the materials. While some users noted the case's tendency to discolor over time and its price point, the positive feedback on protection and MagSafe functionality is prominent.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-173 of 173 reviews
  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so disappointed with the repair for my granddaughters IPhone 15 getting repaired. I took it to Bezt Buy in Wilmington on June 25 and was told it w be 3 to 5 days and now it’s July 4th and I still don’t have it back,

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Rated 4 out of 5 stars

    Nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a nice case but allows dust and dirt to get between the case and phone from around the camera area.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks nice. Hopefully will protect from impact damage. Salesperson put it on for us.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job dobe

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case does what it should not particularly flashy or cute but that is what I wanted

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's ok looking. More sparkles would be better, lol.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not fit iPhone 15 properly - returning.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The result of the company trying to save money by making iPhone 12 cases fit 13 cases fit 14 cases fit 15 cases is that the case does not properly fit the iPhone 15. The sides are not wrapping around the phone, causing it to be very easy to slide off. OtterBox charges top dollar yet can’t manufacture quality cases anymore, because of greed. Thanks for nothing!

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so sorry to hear you are experiencing a fit issue with your case! This specific case was designed for the iPhone 15 and also has backwards compatibility with the iPhone 14 and iPhone 13 devices. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation! OtterBox

  • Rated 1 out of 5 stars

    Item not as advetised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is advertised as fitting an iPhone 15 but it does not. Also, there is a 2 week return policy. Seems kind of short.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! The Symmetry Series case was designed to fit the iPhone 15 with compatibility for the iPhone 14 and iPhone 13 as well. We would be more than happy to troubleshoot the issue you are experiencing! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Awesome Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent case, very durable and looks great. Love all the colors.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Perfect fit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit nice color very good protection very strong

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Cute & Functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything an otterbox promises to do, with sparkles.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    iPhone case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t what I expected but it’s doing a great job protecting my phonr

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox phone cover

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover was Great value for money and service was very good.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Went dark after 2 month

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality. Hoesntly it looks good for a few months but after a while it becomes yellowish and dark ok the edges. Good protection though

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad you are enjoying the great protection of this case, but we are so sorry you experienced a discoloration issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox