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Customer Ratings & Reviews

$19.99
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Comp. Value: $49.99

Customer reviews

Rating 4.5 out of 5 stars with 521 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are impressed with the Symmetry Series Soft Shell for Samsung Galaxy S23 Ultra's protective capabilities, camera quality, and overall fit. Many appreciate the design, ease of use, and the variety of colors that remain vibrant. Some customers feel the case is a bit expensive and would prefer it to include a screen protector, while others find the case to not be too bulky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 521 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Otter box case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent protection. Good value..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Case, But Stiffness on Side Buttons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great case that does it’s designed job well. Compared to other Otter cases, this case is on the thinner side, however it is still fairly thick depending on the inidividual. My only true complaint is the stiffness of the button covers over the lock and volume buttons.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    No drop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rarely drop my phone but I feel better now if I do.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Color changing case

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item does it job on protecting my phone especially when I needed one ASAP. The only thing I dislike is that after a couple of weeks, the case started to turn yellowish brown...

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you have experienced a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    My Phone!!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone so very much, still working great!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear palstic cover

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, i never had a issue with it. Clear plastic never turn yellow. Had product for 1yr

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Yellows quickly

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case does a fine job at protecting but it yellows really fast

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Michael! We're so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    S-23 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far my Galaxy S-23 Ultra is everything I wanted in my new phone. The learning curve from my old S-20+ was not difficult. I was pleased I coild access the same features without a lot of YouTube videos.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cellphone weight and size improved!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This otterbox allows me to insert my cellphone into a tiny purse. The giant otterbox I had was so heavy and I couldn't even stuff it into the side pocket of a large purse to take it with me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Clicky click click

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the brand but it makes a clicky sound. Yes I've removed all the wrapping from when I bought it. This is actually the second one I bought and it clicks but not as bad. Pretty frustrating

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Fit

    Rated 2 out of 5 stars

    Ok, but no screen protector

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits phone well, easily to use. I do think it should come with some kind of screen protector.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are so glad that you are enjoying the Symmetry Series case! We offer screen protection options that will pair perfectly with this case to offer your device the maximum protection possible! Please give our CS Team a call at 1-855-688-7269 if we can answer any questions about this or assist you with a screen protector to accompany your case. OtterBox

  • Rated 5 out of 5 stars

    Very Satisfied customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My S23 Ultra was an amazing purchase from best buy, although they were extremely busy on black Friday the cashiers worked in tandem to take care of all the customers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have used otterbox great products they have saved my phones countless times and have great customer service if it breaks they send you a new one no questions asked. They will forever be my go to.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Clear, durable phone case

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dust and debris can get inside somewhat easily and because its clear it really shows and can look very dirty if not cleaned often

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    durable and sexy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'm a dude and this was the only case left that was kind of clear. So I was forced, BUT to my surprise it did not make the phone feminine, it just made it where you could see the color but with a glisten. +A

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Otter Box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this Otter box is okay but I am just basing this on its reputation. I have had no major drops or concerns with my phone yet, but I am trusting it is going to protect!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox symmetry for samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox never failes to make a good product. This specific case is advertisied to never yellow and I can say I've had it almost a year and it looks good as new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line durability! I can be, at times, a little clumsy snd drop my phone. Each time i do i swear to myself but find that the only thing that touched the ground was the case.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was an allright case, not as protective as i had hoped. But overall worth the money

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our CS team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 5 out of 5 stars

    Protection +

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had 3 otterbox cases for 3 different phones and each one has done an excellent job of protecting my phone. I feel comfortable knowing if I do accidentally drop my phone it wont be a disaster.

    I would recommend this to a friend