Customer Ratings & Reviews
- Model:
- 77-80494
- SKU:
- 6427858
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series+ case's protection, MagSafe compatibility, and fit, with many praising its lightweight design and ease of use. However, some customers expressed concerns about the case's price and lack of grip, finding it slippery and prone to accidental drops. The quality of the case is generally well-received, although some found it slightly bulky. Wireless charging functionality is also a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
An Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent fast and efficient and smart looking cell phone.
I would recommend this to a friendVery Functional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I bought something like this a long time ago.
I would recommend this to a friend- Pros mentioned:Protection
Great Protection
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection, easy to install. Not compatible with my magnetic dash mount
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your troubles with your Symmetry Series+ with MagSafe! It's odd to hear that your case isn't working well with your dash mount, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a slim case. I like it. I have not drop tested it, so I’m not sure about how well it protects the phone.
I would recommend this to a friendPhone case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price looks great on the phone
I would recommend this to a friendgreat product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product, will recommend, no issues so far thanks
I would recommend this to a friendGreat product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, Great product and greate performance ok
I would recommend this to a friendGreat phone case for iPhone 12 pro
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone case. I would definitely recommend it!
I would recommend this to a friendBroken screen after 2ft fall
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this case thinking it would protect my phone from a small fall. Today, my phone fell out of my pocket and the screen shattered. This case did nothing to protect it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Scott! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product to protect your phone. Get it for your kids
I would recommend this to a friendMissing part, no way to communicate with BestBuy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just received OtterBox Symmetry for iPhone r12 Pro that is missing the magsafe carrying case. Can't chatbox no issue choice and can't return without losing reduced price.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We would encourage you to reach out to the place of purchase since you are experiencing a missing product on a brand new purchase. If questions arise about the product itself, please feel free to reach out to our Customer Service Team, as we are always happy to help.
phone cover
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it, just the button cover on the right hand side doesn't always stay in place.
I would recommend this to a friendMagnetically Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, associate showed me the most expensive one. Then, I almost lost my atm because the case didn't work. Can't add a picture because I'm using the phone that's in the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello! We apologize that you experienced an issue with your case. We are happy to assist with this issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Good So Far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Back is smoother than I expected though.
I would recommend this to a friendGood option
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sturdy, does well with any magsafe apple product thus far!
I would recommend this to a friendSlick
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of a slick service but definitely keeps my phone secure
I would recommend this to a friendPretty Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice and sturdy… Hard to put on…I would recommend
I would recommend this to a friendNot recommended for use with MagSafe wallets
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are buying this case to use with the MagSafe wallet, don’t. The wallet I have has a plenty strong magnet, however the design of the case does not allow for an acceptably secure attachment. It falls of with very little effort.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series+ with MagSafe isn't keeping that wallet securely attached! That's certainly unusual. The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Okay but not great
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay but not great. OtterBox made a serious mistake in product development and marketing when they decided to not manufacture cases anymore that included screen covers.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. If you do run into any issues with your OtterBox, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t buy another item from this place. Tried to return an unneeded item completely seal in the original box, with a receipt and was rejected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry about this. We can't help with a return for a product that wasn't bought through us, but we'd be happy to help you shop around for the right case. Please feel free to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst