Customer Ratings & Reviews
- Model:
- 77-80494
- SKU:
- 6427858
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the Symmetry Series+ case's protection, MagSafe compatibility, and fit, with many praising its lightweight design and ease of use. However, some customers expressed concerns about the case's price and lack of grip, finding it slippery and prone to accidental drops. The quality of the case is generally well-received, although some found it slightly bulky. Wireless charging functionality is also a frequently cited positive aspect.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Grip
Extremely Slippery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Not worth a penny. Super slippery and always falling out of your hands and pockets. Do not buy!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the grip provided by your case, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Rubber gets dirty super easy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the color, just the rubber on the front side get dirty super quick. Only used it for about two weeks before I took it off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Kate!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the discoloration of your case, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality, ProtectionCons mentioned:Bulk
OtterBox
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality case. Have dropped on cement and phone was still protected. A little bulkier than other cases but still worth the price.
I would recommend this to a friend Thin
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super thin. I returned it. Didn’t think it would protect my phone that well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Brandon!
We're sorry to hear that you're not feeling confident with your Symmetry Series case! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. In the meantime, if you're looking for a case option that's a bit more robust, we'd suggest checking out our Defender Series Pro here: https://www.bestbuy.com/site/otterbox-defender-series-pro-for-apple-iphone-12-and-iphone-12-pro-black/6422365.p?skuId=6422365
Best,
OtterBox Customer Service Team
- Pros mentioned:MagsafeCons mentioned:Bulk
The perfect case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Not too bulky, has a magnet inside to stick to my wireless charger. I couldn’t have made this better myself.
I would recommend this to a friend Very durable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this case since I got my Iphone 12 when it released. I am only now buying a new one because it has broken enough that the plastic is kind of sharp and doesn’t hold to the silicone layer well. With this case and a glass screen protector my phone is unscathed after hundreds of drops on various surfaces from normal heights (out of the car or truck, on my face, out of my pocket, from my ear, etc)
I would recommend this to a friend- Pros mentioned:Magsafe
Great Iphone 12 Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the few dependable magsafe compatible cases that are still available for the 12, great job Otterbox!
I would recommend this to a friend - Pros mentioned:Protection
Simple yet effective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple yet effective . This is the perfect way to protect your mobile device in a minimalist stay.
No, I would not recommend this to a friend - Pros mentioned:Case quality
Best case ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good cass highly recommended for purchase especially if your looking for durability
I would recommend this to a friend Great case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case is excellent quality. I’ve dropped it a few times already and it’s held up well.
I would recommend this to a friendGreat protection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the iPhone that we have, and great protection, if our little tween drops it
I would recommend this to a friend- Pros mentioned:Protection
Would leave a 5 star but…..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case because I was looking for a case that was relatively thin but also protective. I have alway purchased for my phone the OtterBox commuter which is a two-piece case and have never had any issues with protection so I figured I’d try another product from them. The big draw back to this case is how difficult it is to take your phone out of the case once the case is on it. Overtime this has caused the case to bend and as a result dust is getting between the case and the phone.
I would recommend this to a friend Flaws
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The notch on the otterbox case leaves a little opening that exposes the white color of my iphone. Pretty unexpected, kinda disappointed. Great feeling case overall.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Aside from the port openings, the only part of your case that should be open is the spot for the cameras of your device. If you're seeing a "notch" at another point of your case, we'd be more than happy to look into that. Please don't hesitate to give out helpful Customer Service Team a ring at 1-855-688-7269, and we'll try to get you helped out.
Best,
OtterBox Customer Service Team
Great Case!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and sturdy. Got this for my mom so she can spot her phone quickly. She loves it. Wish I could of gotten one for my 13 pro lol.
I would recommend this to a friendVery disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had my phone for about one month and dropped it 2 times. As I was putting my phone on the charger, I noticed the rear camera was shattered. When I took the case off, the whole entire back of the phone was completely shattered and shards of glass were in the case. The drops were small drops, maybe 2 feet off the ground if that. The case is also very hard to put on/take off. Very disappointed this case provided zero protection for my brand new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hello, Kelly.
We're sorry to hear about the damage to your device while it was in your Symmetry Series case. While our cases are tough, there are still some variables that can't be predicted. Though we can't extend our warranty to the phone itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don’t waste your money on this. You will regret it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as I was looking for a good case with MagSafe function. I was so excited to use this but then it doesn’t work as it described on the site and because the case is thick with slippery surface, it wont hold to the MagSafe charger or holder. Buy casetify case, their customer services and the products are way better.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you've had a disappointing go of it with the Symmetry Series+ with MagSafe case. We've actually tested it extensively without any trouble with the magnetic hold between the device/case combo and the MagSafe charger. Perhaps there is just something wonky going on with your particular unit, so let's take it from the top with a brand-new warranty replacement and see if that resolves the issue!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team