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Customer reviews

Rating 2.7 out of 5 stars with 54 reviews

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Rating by feature

  • Value

    Rating 2.8 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.1 out of 5 stars

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Cons mentioned filter

41%would recommend to a friend

Customers are saying

Customers are delighted by the Thin Flex Series for Samsung Galaxy Z Flip7. However, some customers have expressed concerns regarding the fit of the case on the phone. Additionally, there are some concerns about the adhesion and the overall durability of the case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 54 reviews
  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Otterbox thin flex for galaxy z flip 7

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was trash for me it broke in 2 weeks and i didnt even drop it probably due to it being thin. I bought a $25 case from amazon and it has lasted longer then this otterbox.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Don't waste your time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cant use the fingerprint scanner with the case on. How could otterbox miss this?

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Adhesion

    Rated 1 out of 5 stars

    Phone case

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wouldnt stay on . Junk. BB let me return it. Thank you

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We are glad to hear that the retailer helped with this issue. OtterBox

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Unfortunately its not worthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case looks nice, but for some reason one side of the case kept popping off the phone. I had to return it in less than a week, unfortunately. I expected Samsung to have the best case for my phone since they created the phone itself.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are glad to hear that the retailer helped with this issue. OtterBox

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Not well made

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after a month of having it. It just cracked and cant be fixed. So I have to find a better case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Don’t bother buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t bother buying this case. It’s not well fitted and has adhesive. As usual otterbox drops the ball. No hinge protection. One end kept popping off with minimal touch . Save your money go to Amazon or Ali express for a z flip case that works well and isn't unjustifiably expensive.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback. We have taken your feedback to the company for future consideration. OtterBox

  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    Mehhh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not so good it slides off the phone easily and so Bulky.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation. OtterBox

  • Rated 3 out of 5 stars

    Not the best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it would be good protection but bottom piece keeps popping off. It protects it but the popping off makes the phone vulnerable

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello, Delilah! We're so sorry to hear about the trouble with your product. We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Durability

    Rated 1 out of 5 stars

    Really disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke within a week of purchase. Over priced and flimsy. Do not purchase

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Grace

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case didnt fit properly on the right side of the case where the screen is. So everytime I would press my volume buttons or power button it would lift

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this! OtterBox

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible case. Top part slides off super easy especially when taking it out of my pocket

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this! OtterBox

  • Rated 2 out of 5 stars

    It broke.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It broke. The plastic on the top cover slid and snapped at the corner when i put my phone in my pocket. Which then made it consistantly fall off.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this! OtterBox

  • Rated 1 out of 5 stars

    Disappointing...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is hard to use the bio-metric sensor on the side of the phone when closed, case edge is raised to high above the sensor. Case does not adhere to the phone very well (slides when inserted or removed from pockets). Also no hinge protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! Thank you for your feedback! We are always looking to improve our cases with each iteration! If you need help with your case, we are happy to help! Please reach out to our CS team via chat and we are more than happy to assist! OtterBox

  • Rated 4 out of 5 stars

    what I was looking for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    what I was looking for and you had it in stock. thanks

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 1 out of 5 stars

    bad otter cover

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This doesn't stay on and is very slick to hold. I returned it.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We are confident that the retailer will help with this issue. Please feel free to reach out to the retailer you are working with on this. OtterBox

  • Rated 1 out of 5 stars

    What Otterbox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst case Ive ever purchased. Finger print sensor is almost totally unusable. Back portion of the case constantly slides off the phone dispite it having stickers to hold it in place. Stickers dont stick to the phone. Otterbox really has lost its quality in recent years ans still charges $60 a case. Dont waste your time or money with it. Get a spigen case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback regarding the Thin Flex Series for Samsung Galaxy Z Flip7. We have taken your feedback to the company for future consideration. OtterBox

  • Rated 5 out of 5 stars

    Unexpected Pleasure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know if I would like a flip phone or not, but it has been excellent. I like the size when folded and the features of the phone are very handy for quick use and reply. I was surprised how much I like my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    z flip 7

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case , exactly what i needed , fits perfectly and feels sturdy , definitely provides great protection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits nice looks good - right purchase first try - Happy with purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's not the worse case, but considering the price, deserves one star. The top part frequently comes off and it's very flimsy.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Thank you for your feedback! Please reach out to our Customer Service team via chat and we are happy to help with any questions or concerns you may have on this! OtterBox

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