Customer Ratings & Reviews

The installation performed by the 3rd party contractor was atrocious! He ripped my perfectly good microwave off the wall breaking its bracket (which was supposed to be reinstalled at my Florida house), ripped my wallpaper, broke my countertop, installed the microwave on a slant and blew out the plastic top to leave a hump. He also installed the dishwasher which would not work properly It was also crooked, leaking and not venting properly. It sat with the rubber side flaps sticking out. I had to call Samsung to look at it. They confirmed the problem was installation. Best Buys', Justin out of the Bluffton Office, from Geek Squad finally arrived 4 months later to address the problems with the microwave. He did a fantastic job removing the damaged appliance and reinstalling the new replacement. The overall rating of Excellent was for Geek Squad and definitely not the original 3rd Party Contractor. Best Buy needs to rethink the way they install appliances by 3rd parties. Too much time and energy is being wasted by the customer when things go wrong and it is not acceptable.

The Installers looked over the job, decided what need to be done and in 30 minutes removed the old Microwave and installed the new one. Fast and Professional. Gave us a quick "How to Use" demonstration; and gone in a half an hour. Perfect! Didn't have to wait all day for this happen.

I ordered the installation service with my new microwave and was completely satisfied with their work. They removed the old microwave, installed and tested the new one and even hauled off my old unit. To be so thorough, it was also amazingly fast as it only took them about thirty minutes. I would definitely use them again.

Very pleased with the installation. I was kept advised expected arrival time. The actual installation was completed quicker than I expected. Couldn't be happier.

I was worried about the fit of my new microwave replacing a 20 yr old one. My new one was slightly larger, but the width (my biggest concern) was spot on. The installer took a little over an hour, but he got everything in and working right. My only issue was that I had signed up for text updates on the installation arrival and did not receive a text. The installer called, but I was at work and was unable to take a call. I had a family member home for the day so I was able to head home upon his arrival, but I would have missed him if I relied an the requested text. Also had to schedule 10 days out which was an eternity without a microwave, but I agreed to the date and they showed up as promised.

Love it ❤️. It's great, quiet and works quiet well.

so far the microwave is doing great. we love the counter depth of this unit and its features

Excellent over the range microwave. Convenient space saver. No handle with impeccable look. Works fantastic.

In my region, Best Buy uses its Geek Squad service to do the installation. The Geek Squad team has some standards for how it handles in-home installation to make it be more professional and consistent. The hardest part of doing a microwave install is actually holding it up to mount it to the cabinet. It helps to have a second person to ensure it is done right. This service does include remounting the standard ducts, if present. To make this easier, make sure you ensure that the height/width/depth of your available space will fit the new unit. The website does contain all of this information on the item profile. I would not call this service inexpensive especially when compared to the cost of the unit, but the process went a lot faster than doing it on my own. The Squad team members also ensured to return the area to the same clean level as it was when they arrived and they are very clear in their communication about summarizing the service before leaving. The worse part is likely getting a scheduled appointment soon enough as it can take a few days to get an opening confirmed.

A two-man team was sent to install the microwave. They were not Best Buy employees but local contractors. They said it was their first booking from Best Buy. They did fine other than struggling with drilling some of the holes in my cabinet. When I checked their work later, they had made one of the holes too big. It was a bit clumsy but other than that, the installation was fine. I later read that the template GE supplies is poor and anyone using it could have similar problems where the template hole does not match where the microwave needs it. I am sure I would have done at least as badly if not worse, if I had opted to install it myself. Anyway, so long as I don't climb up and look down into the cabinet, the installation looks great and they did a good job. They were fast and maybe could have cleaned up a bit better but they said their rechargeable shop-vac had run out of power. I did it myself in about 2 minutes so no real hardship.

Fernando was the best installer ever!!! I was about to return my appliances that were delivered to my home because they came with some damages (small dents), but he did such a good job of installing everything properly in their place that his quality of work overshadowed the small defects (These damages were done at the warehouse, not by Fernando). Returning the appliances would’ve been a mistake. Fernando definitely went above and beyond in explaining how all the appliances work and made our kitchen look modern and sophisticated. He is the reason I didn’t go to Home Depot!

The installers with Best Buy were great! They knew their job and were in and out very fast! Really appreciated their efficiency!

Works great and was installed quickly by Best Buy installers. Replaced a much more expensive brand I had and works and looks identical

Great looking appliance & wonderful features. The install went smoothly.

The microwave installation team was excellent. They arrived on time, knew exactly what to do, and did the work quickly and efficiently.

Overall good microwave at a very good price! Has plenty of features and presets that have come very useful and convenient. Definitely gets the job done and would recommend for somebody looking for a really good microwave that also on a budget. Looks great also by the way, very sleek and sturdy :) Thank you

Amazing Microwave I have had this exact but older version the new more advanced features are great

The installers were so fast! Overall they were in my home for about 15 minutes from removing the old microwave to installing the new one. I was highly impressed.

the 2 professional installers were clean, quick and had this unit installed in 10 minutes.

This microwave has many great features. Some I'll never use but the speed cook, oven light and vent all work well. The sleek design is great but for a left-handed person the door opens only on the right and it is somewhat awkward for me. The deliverymen couldn't install the unit so I called my contractor and it was no problem for them.