Customer Ratings & Reviews

ok for this service only thing did not install charcoil filter

Need to turn fan any time you boil water didn't have to do that with my old microwave, the glass steams up and stays that way for hours!

The installer had been out sick for a few days and was having difficulty with the install, I had to help.

The over the range microwave was installed at a forward tilt. The original installer returned and fixed the problem. It's correctly in the space now

The contractor refused to admit that the microwave was crooked. and did not ever try to adjust it. I asked him to leave since he refused to even try to adjust the microwave. He then refused to leave as if he needed to spend a certain amount of time or he would not get paid. It was frightening to have a large man refuse to leave our house. After he left, I loosened the mounting screws and readjusted the microwave to our satisfaction. I wish that I took photos to show the difference.

I have not used it yet hopefully I will never have to

My microwave was installed over my range. Only issue is the fan is not very strong.

Very pleased with the install team of Ben. On time, courteous and extremely professional. Great work.

It wasn't free installation, per my expensive service agreement with Best Buy. They charged me $150, payable by cash/check only, directly to the installer who delivered it or they would take the product back. Couldn't give me the full name of the company either. (I did find it on-line. They seemed legit under contract w/ Best Buy.) Installer said they had to change out some electric but, disclaimer, they were not electricians. Whatever. Didn't feel like I had much choice. It was hard enough to schedule - had to take off work as they couldn't accommodate several available days. No idea if the company actually received the money.

The installation went well but later that night we tried to use it and it would not start. Had to wait several days for a new one that works.

We have no choice but to buy the same brand since this is the only one that will fit the space on top of the stove. Been wanting to try other brands.

Nice guy, but he took shortcuts in installing it. He also did not abide by covid safety precautions.

The first installation failed badly. However, Best Buy fixed it later.

I just feel on new appliances they are not as powerful as ones a little older & seems to me the nicer they “look” the worse they work

Kind of a pain. Long lead time to get an install date. Also it’s not fair to charge delivery fee if the geek squad is coming with their van

Never got it installed they canceled 4 times after i took off work to be home finally installed ourself

Install was quick, but installer was solo and did put a ding on our pretty wood cabinets lifting it into place. Average quality install!

Worst mistake ever for even purchasing an appliance from Best Buy. Picked a date and time for installation. Original window was from 7a-1p, then was changed to 11a-2p, then was changed a third time to 3p-6p. Waited 14+ hours and Best Buy could not tell me where my appliance was or if they were even going to show up. Did not offer to reschedule and finally when I was able to reschedule I was being out at the bottom of the list with a 8pm time. Unacceptable!!!!!!!!! I should not have to waste an entire day waiting for an appliance let alone waste a second day waiting for an appliance considering I work shift work and overnight. Customer service was a disaster and no one wanted to resolve the issue. Needless to say I had to find my own installer to install an over the range microwave.

install re-scheduled from 6/11 to 6/20. initial time block was 7am to 7pm. no further window was provided. no installers arrived. efforts to contact geek squad were numerous and fruitless. no microwave was delivered or installed.

Installation Crew had no idea that this OTC unit requires a specific Transition! They didn't have the correct Transition and didn't know where I could get one. The Pacific Sales person told me incorrectly that if I currently have an OTR unit, all the required exhaust parts should already be there. This is incorrect. The KitchenAid OTR units require a special Transition. The Transition must have a straight shoot for the first 3 inches, otherwise the unit's exhaust damper will NOT open correctly and ventilation performance will be poor!