Customer Ratings & Reviews

I have nothing against BB, but the two men that installed my microwave were terrible. Instead of screwing a new hole, he attempted to force the screw in through the old home with a hammer. Needless to say, that wasn't very smart, and he dented in the whole top of it. Ridiculous. I pointed it out and he said that was shipping damage. Ha. BB is now replacing, it's been a three month ordeal though.

The installers were unable to install the microwave although they were able to remove the old....I was told at the time of purchase that over the range microwaves were standard in size. I had to hire someone to do the installation. I want to be reimbursed for the installation charge I paid for at the time of purchase.

No shows 3 times and now a missing microwave that was uninstalled and never returned to the store so we are receiving no refund or new microwave to replace the broken (out of the box) appliance they were supposed to replace.

You told us you would send the product with the install team and did not so we had to reschedule. Rescheduled to find out it did not fit. Had a Best Buy employee come out to measure for the right one and have not heard from them since. It has been a month. Horrible customer service

XPO installers left saw dust all over my kitchen counters and stove top and they stood on my countertops with shoes on. No effort to cover their shoes or the counters or even clean the countertop after they’d left outdoor debris where FOOD GOES.

Took over 2 months to get appliances installed and delayed everything. Call center no one cares, went back to store no one cares. Just overall no one that works for this company cares about customers! I installed the microwave myself

First installers for 4/29 installation were terrible! After 3 hours of trying to install microwave they had to stop. Completely incompetent! Had to wait until 5/11 for new installers. They were excellent and installed in just under 30 minutes.

The guys that came to deliver/install our microwave didn't have a clue about what they were doing. We are still waiting to get the microwave installed correctly and the damage that they caused to our duct work repaired.

Very happy with the installation was very friendly

Total nightmare for both installation and removal. Bought the microwave on April 18 and am still waiting for installation. Wasted 2 days for removal and installation teams to do their work and no one showed either time. Will never buy anything that requires installation from Best buy again.

The cabinet above the new microwave is full of holes from a drill plus some other damage. Some of those holes are probably from the previous microwave mounting hardware. My biggest complaint is: Why didn’t the installers say, we want you to see the holes & cabinet damage already there if there was any there.

very bad install. messed the duct work up that vented outside and would not make it right. said they never touch the duct work so how do you install microwave then that vents outside like the one they replaced

If I could give zero stars I would. Installation was not completed as third party contractor stated no one was home and returned product to store. Total fabrication as multiple people were there all day. Installation was completed by homeowner!

Received Samsung. Replaced with LG WITH options i needed

Terrible service! They said that I had the wrong connection for the gas, which is OK I will have the plumbers come back but they failed to even put the oven together, left trash everywhere, dumped all the boxes in my garage, never had such bad service from Best Buy before.

The installation team did not show up twice without calling. Each time I was rescheduled to back of line. If they come when scheduled next, then It will be installed about 6 Weeks AFTER PURCHASE. Customer service has done nothing about this despite being on phone multiple times for over 2 hours.

Bought all new appliances. Stove, Dishwasher, Refrigerator, Microwave. The installers were not able to remove my old Microwave. Rescheduled installation for when my Dishwasher was being installed. The installer refused to remove the old Microwave. Had to hire an outsider to remove and install this.

My dad had to go back and fix it because they left ot all loose. Pluse he had a nasty attitude poor customer service skills

The installers refused to install the item. It was left sitting in the floor. They put a bracket in the wall crooked and said the microwave would not fit. This is a lie because it does fit and still needs installing.

Drilled new holes in the cabinet. Did not use the holes they drilled last month and left all the saw dust all over the cabinet, top of microwave and stove, Took over 60 days for Best Buy to install a working microwave.