Customer Ratings & Reviews

No fault of the gentleman that came to do the installation. He was timely and very nice. However, we paid for installation and he was unable to do. The previous owners of the home didn’t have a sound enough structure for it to be put up. Not sure if this is anything you refund or not?

The person who came to my home for the installation was not an official Geek Squad personnel. He installed the micro-oven. Then we noticed that the product was defective. He took some pictures and wrote a report. But nothing happened after that until I reached out to Best Buy for that. I paid for Geek squad, but they send some contractor for the installation.

The installers were evasive, and I practically had to drag the basic instructions and clock set from them. These guys left an unapologetic mess and wouldn't give me their names. Best Buy apparently hires third parties to handle the Geek Squad installations.

First ordered this in Oct. In Dec., installers broke a supporting bolt and did not tell me. Door is misaligned and the appliance is out of level. Still waiting for a replacement that is scheduled for Feb. This review is for the bungled December install.

I had the worst experience ever. I had to contact Sumsung for repairs. Come to find out Samsung is not responsible for the service company they use. The microwave was a manufacture problem. I had to take off work 3 times to have my problem resolved, because the service company does not work on weekends.

Hopefully this one will not catch fire, so to be determined

Installer didnt even use a leveler. Microwave was crooked and and not secure. Microwave vibrated loudly when in use. Didnt align the exhaust up with the wall vent. Cold air rushing in and not removing smoke. Terrible job overall. I wont ever use bestbuy again or any of their 3rd party installers. BUYER BEWARE!

I did not like the installers. They were terrible & extremely rude. Yes they did the job, but rude, also spoke another language in front of me, so I asked them to not do that. It was just a terrible experience and I couldn’t wait til they were done so I could kick them out.

This is the second over the oven microwave we have had to purchase in the last few months. On the current microwave, one of the lights under the unit does not work. I tried to replace it, but the cover will not come off.

The installer refused to install because it had to be mounted to a brick wall. Best buy then rescheduled the installation with the same installer who refused to install it a second time. I had to pay my own contractor to do it

While installing my microwave they shorted out the electricity in my entire apartment. I couldn't work, I had no heat, and it took 3 HOURS for someone else to arrive to get my electricty back on. If a mistake like that is made, I expect someone to come and repair it right away.

Installation took much longer than expected, but was expedited after a complaint and satisfactorily resolved. This was atypical of other installations we have had, which were timely and professional. Recommending bc of previous experiences not this last one, which was disappointing.

We are not happy with the installers. They left without making sure that it was fully placed in correctly. My husband and I had to complete the installation.

Microwave oven was installed to vent inside instead of out.

you wanted to leave this item sitting on my kitchen floor for two months before you would install it so i did it myself. You have terrible customer service. I will recommend that my friends and relatives never buy from you

The microwave was installed by best buy people plugged it in and bingo did not work that was 3 weeks ago. No replacement or contact from best buy i will try to rrcieve compensation if only i could talk to a best buy person

Instalation guys don’t installed properly to save time and leave the things not working. Had to call other guy to fix their job. During the installation they are very rude when you ask for perfect finishes, alignement, properly attachment of the apliances. Dont recomend the instalation.

Still havent recieved Worst experience of my life. Best buy took my old microwave, damaged the new one-took that too and never gave me back my old or new microwave. Ive called every other day for the last 3 weeks and its still unresolved STILL

We never got our microwave; no one called or emailed us to even say the installer couldn’t make it that day. We called four times and finally had to go to the store we purchased it from to finally talk to someone.

The product was NEVER installed and a refund was never given. Arranged service three times and no one showed up. Every time I called to follow up I ended up in the phone for 45 minutes until someone was able to figure out the "system" problem.