Customer Ratings & Reviews
- SKU:
- 3533689
Customer reviews
Rating 4.5 out of 5 stars with 9523 reviews
(9,523 customer reviews)Rating by feature
- Service4.5
Rating 4.5 out of 5 stars
- Professionalism4.6
Rating 4.6 out of 5 stars
- Expertise4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers are impressed with the overall performance and the speed of installation of the Over-the-Range Microwave Install. Many appreciate its size, quiet operation, and array of useful features. The sleek design has also garnered positive attention.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Installed incorrectly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not installed correctly the first time. A second install team had to come out to do it right. They did dispatch the second team timely and they did do a good job.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They put gigantic holes in my cupboard. It wasn't level.
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t Git
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t fit in the place of one it was replacing.
I would recommend this to a friendRated 1 out of 5 stars
owner
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same problem as before, the phone representative does not speak English...I cannot understand them. They talk 200 MPH with a foreign accent.
I would recommend this to a friendRated 1 out of 5 stars
Horrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation showed up two times without the product. Had to hire an outside company to install.
I would recommend this to a friendRated 1 out of 5 stars
over the range microwave install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to call the installer back as the microwave is not tight to the and has some play up and down when you push up on it. My son commented that the cord hole looks like it was put in with a hatchet.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor installation by geek squad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed over the range microwave and it was supposed to vent thru roof and instead recirculates into room. Called back right away and couldn’t get back here for days later.
No, I would not recommend this to a friendRated 1 out of 5 stars
Microwave installation parts defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After wrestling with the microwave for an hour, the installers determined the parts were defective. Now awaiting a call to arrange a replacement, then another 2+ weeks for a delivery.
No, I would not recommend this to a friendRated 1 out of 5 stars
Unfinished job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never installed it, had to do it myself just as it looks like I’m gonna have to do with the dishwasher
No, I would not recommend this to a friendRated 1 out of 5 stars
Install not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Came wouldn’t remove old unit, did not offer options to get removal or electric hookup. Than automatically generated another appointment so that install once again wasn’t accomplished. Not good.
No, I would not recommend this to a friendRated 1 out of 5 stars
Cancelled service install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The technician cancelled the morning of our install. I ended up cancelling the microwave because I could not get another install for over a month.
No, I would not recommend this to a friendRated 1 out of 5 stars
Worst install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Scheduled a appointment for installation, never showed up or got a call. Rescheduled only to have another reschedule. Never got a call. Bad communication and no apology. Best Buy never cared.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello NapaAO – I’m sorry that we missed two appointments for you. Please give us a call at 1-800-GEEKSQUaD (1-800-433-5778) to see if we can get that rescheduled and locked down for you, and to make sure we have all of the correct information on file for you, as an incorrect address in our systems could lead the install team to go to the wrong location.
Rated 1 out of 5 stars
UNHAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this has still not been installed. no communication from anyone at Best Buy... I already sent a scathing review and nothing from that!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed a damaged item and we were told to contact Best Buy to resolve!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor cleanup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer failed to cover his shoes or clean up after installation, leaving sawdust and debris in the kitchen. Result was shoemarks on floors as well
No, I would not recommend this to a friendRated 1 out of 5 stars
No call / No show
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible customer service. There were two times where Best Buy was a no call / no show. TWO DIFFERENT TIMES. There was no refund or compensation.
No, I would not recommend this to a friendRated 1 out of 5 stars
no service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person who came to install did not want to install it I had to hire someone else
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn't install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to find someone myself to install my microwave after paying extra for installation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never showed up to install. They canceled my appointment and now its sitting in my living room.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extremely poor quality of delivery process
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two no-shows by the Installer Company. No help at all from your sales staff. Complain letter with all facts sent to Rockville Store Manager 10 days ago and still waiting for a reply.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Customer1234 – We never want to leave a customer hanging like that. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) and we’ll do our best to get you in touch with someone at the store that can assist you with this if we aren’t able to help you out directly over the phone.