Customer Ratings & Reviews

Installation was done with ease. All rubbish was removed and taken away by the service crew.

The microwave is a good, sturdy microwave, good for food preparation, reheating of foods. Installation of the microwave was very well done by a competent crew.

Earl did a great job installing this microwave over the stove. even cleaned up afterwards. Great guy and representative for Best Buy.

There is no way for us to install a microwave over the range, but he guys were on time and very nice.

The people that come in to do the service are hard working people. They try to do their best. Very happy with the installation.

excellent service and worth every penny. The geek squad guys knew what they were doing and had it done in no time flat. Highly recommend Geek squad install service

Used Best Buy to install over the range microwave unit. Installer was on time, courteous and knowledgeable.

The techs were extremely respectful and clean!! They wear these little booties to cover their shoes so they don't track mud or dirt around your house!!

The Geek Squad did a great job in installing the exhaust system but a whistle could be heard off one side of the installation. This has been fixed.

Would like to know when purchases where cuts would b needed so Mayb could by product that matched up with my last microwave. This is not installers fault.

They both arrived on time and made sure to cover everything while working. Explained the controls to me and ensured that it was working before they left.

Amazing customer service, awesome product and product selection.

The guys were friendly and helpful with installing the microwave.

Perfectly paired with Amana range. No bells and whistles but a good functioning microwave for the amount spent.

Best service and very responsible. That why I love Best Buy. I really recommended. I am very happy with their services.

Great job. Showed up on time. Called when he was on his way. Great price. I have Total tech so installation was only $49.

I had an offer accepted on my new home on 11/13/2021. I'm preapproved and ready to go. Going to close on Dec 15, and this place needs all new appliances. Supply chain issues and all that, I figure I better order early. So on 11/13/2021 - the day my offer was accepted, I order ALL new LG appliances - range, refrigerator, dishwasher, and over the range microwave. Plus an 86" LG TV! (Store Order Number 1121317720702) ALL in stock. I arrange for delivery of appliances on Dec 18. I buy the Total Tech membership - free delivery, install, and 2 yr warranty - no brainer - right? Well, the logistics company (XPO Logistics) brings the range, microwave, and dishwasher - but NO refrigerator. I just bought the house and have no refrigerator. Installer says different guy bringing the fridge today. It's a no-show. No call, no warning, no nothing. AND, good thing I checked the microwave before the installer left 'cause it does everything but heat food - it's main job. The installer says he's gonna call it in for a replacement (he NEVER did, but more on that later) I call Best Buy and after being on hold over 20 minutes, I find I have to reschedule the fridge. Funny thing is, while on hold, I'm close to the Niles, OH store (#834) I bought everything at, so I head that way. I'm on hold still while walking into the store. I get in front of an actual person, at the actual store I bought it from, only to find that basically once they sell it to you they are done with you. The manager hands me a phone # he wrote on a scrap piece of paper for me to call. That's the best they can do. I call - IT'S THE WRONG #!! - so after being on hold forever with that WRONG #, I get transfered to be put on eternal hold again. Once I'm finally with a live person on the phone, Best Buy will deliver it Dec. 23. OK....I can handle 5 days I guess. Remember the broke microwave? They'll remove and replace that on Jan. 6, 2022. Remember, it's still Dec. 18 - I don't wanna lose you. Try living without a microwave for 3 weeks - sounds easy - it ain't. So Dec 23 comes around for 2nd refrigerator attempt between 1:00 and 6:00. I take off work AGAIN. 3:00 rolls around, I get a call that the delivery driver calls in sick midway through his day, and they call him back to warehouse. My refrigerator IS ON THE TRUCK. OK, it's COVID time, I get it, just bring it tomorrow. NOPE. I get thrown completely to the back of the line, like I JUST bought it today, and the soonest I can have it is Jan 6. I ask why can't you just bring it tomorrow? It's already on the truck! Nope, that's logic. Can't do that. I went through probably 5 people to try and help me, to no avail. I'm livid by now, but say screw it, schedule me for the 6th. Later that night around 9 PM, for you know what's and giggles, I jump on Bestbuy.com and find my refrigerator. It's says if I buy it now, I can have it Dec 27. WHAAAAAT! 5 people just told me I couldn't have mine, that's sitting at the warehouse ready for delivery, and was on a truck once already, until Jan 6. I call Best Buy, point this out to the lady on the phone, and she says yes we can deliver it on Dec 27. OH........ MY......... GOD. Unbelievable. Remember, I still have no microwave, well I do, it just doesn't work, but more on that later. So I schedule the fridge for Dec 27 0nly to find that I somehow lost the free install I ordered as a Total Tech member. So I install it myself - no biggie - but still. Oh by the way, I had already bought a used refrigerator to get me through Christmas, that's money I'll never get back. The fridge comes Dec 27th on the 3rd attempt. Finally. Now, through all these installs, I was made aware of before hand, and did get a call from the installer when they were on their way to my house. It's now Jan 6 for the microwave replacement between 7 am and 1 pm. I go to work expecting a call that they're on their way. It's hitting noon and no call. I call Best Buy, and apparently they were at my house at 10:00 and left. I was told they called at 10:00 and didn't get an answer. It hits me, I did get a call at that time, and my caller ID said "Scam Likely". WHO ANSWERS A "SCAM LIKELY" call?!. I checked the voicemail for afforementioned "Scam Likely" call right after it came in at 10:00, thinking maybe it is the installers. The voicemail is just several seconds of heavy breathing - like in any number of horrors flicks you've seen. Nope.....apparently that was my installer. Had he left a message, I'd have left work (I'm only 15 minutes from home and would have beat him there and met him. I'm done with Best Buy. I'm taking the microwave back and getting a refund. I have learned my lesson of broken promises, lies, and horrible customer service. Oh yeah, while calling about the failed refrigerator deliveries, I'm told by Best Buy that as a Total Tech member, they have seen significant refunds to customers in instances like this. I ask how much? They tell me we won't know 'til after it's delivered, but it can be a lot! Nice tactic to end the phone call. I haven't seen or heard any thing. I didn't even ask for it - it was falsely offered. I'm done with Best Buy. Never again.

The installation team did a great job. They work fast and efficiently. They even cleaned up after the job was done.

The installation was excellent. He arrived early and was very careful and knowledgeable.

Crew was very cooperative, polite, friendly and efficient..