Customer Ratings & Reviews

Installation was flawless. Victor was very knowledgeable.

They did an excellent job. I would recommend them.

There were three gentlemen that came to install our new microwave they were polite very clean very professional and they took care of everything 100% on the installation would recommend

excellent experience. microwave is fine. installers were professional and very competent.

Installers were fast and efficient and on time. Installation was fast.

Great job on the install, They arrived early, called before and had the unit installed in about 15 minutes.

The Best Buy team sent out professional installers, who did an amazing job installing my appliances. They showed me how everything worked and the things my items can do. They were quick and removed all debris. When they left you never even new they brought in new appliances. Love my Best Buy

Henry was amazing great service very professional and installation was smooth and quick!

Was pretty upset with how things were dealt with by the Lone Star appliance third party company. Best Buy described how COVID precautions would be taken and that the company would call a day prior to narrow down the time frame for installation. They called but the time frame was 7 AM to 1 PM and they couldn’t narrow it down when asked. When they arrived, there were no masks or COVID safety precautions taken. They didn’t wear booties or protect my floor as Best Buy said they would! I asked them if they could wear disposable booties and they asked me if I had any (obviously I don’t). When they left, my hardwood floor was scuffed, dusty, and permanently damaged (I can’t clean off their marks). The installation itself was very quick (~ 20 minutes in and out). It was installed with the door frame not totally flushed (looked slightly lopsided) too. They were friendly overall but not professional. They didn’t pick up my calls after the visit when I wanted to ask if they could come and fix the door frame.

They came in and did a great job, very quick. 3 people. So, they all worked together to get it done. Scheduling was a bit of a nightmare. They scheduled a time and then called to confirm that day, but with a completely different time slot. So, I had to cancel and reschedule. Then called back again to schedule, got a new time and they ended up showing up earlier. In the end it was fine, but it did take a while to get them actually at the house to get it done.

Service technician was on time, very friendly, knew his stuff, was in and out in a very short time and, overall, did an outstanding job.

Quality Kitchens is hands down the best appliance installation company that I’ve ever had the pleasure of using! I won’t be making any more appliance purchases from Home Depot. Their installers are the WORST. But this isn’t a review about them :) Everything went perfectly with the purchase of my appliances — they kept me updated about the time and date of the delivery. The removal of the oven and existing built in microwave was great, but the installation of the new microwave and gas oven was exceptional. Thank you so much!

The installers were quick, friendly, and except for a new microwave there was no sign the had been there. They removed the old one, which I had already uninstalled, so quicly and quietly that I reminded them about taking the old one not realizing it was done.

Great professional installation and experience. Would definitely recommend!

Best Buy installed a new Over-the-Range microwave for me on January 9, 2021. They were excellent! They arrived when they said they would, installed the microwave quickly, and took all the trash and my old microwave with them. They were in and out of my house in half an hour. They were also very courteous and wore masks. I was very impressed and will definitely hire Best Buy to install any future purchases that require installation. Thank you!

Install was absolutely perfect. They arrived on time and unpacked the new Microwave and then removed old microwave and fittings etc, then installed the new fittings and then the new microwave. They cleaned up everything. They were polite and did a great job on the install.

Quick installation. They took off the old microwave and quickly installed the new one.

Great appliances and love the black stainless look very rich.

Your company is the same as the LetsGoBrandon cheer. Your field techs on the other hand are amazing. The best part is the microwave was never even delivered. But your techs installed the one I went and bought at lowes. You as a company need to get your feces together. I Maybe have spent 10k with Best Buy over the last 4 years. I will never buy from you again. Even if beezelbub was going to take my soul.

Mr. Abdalla and his assistant were simply amazing. They were very fast, efficient, experienced. I asked them to not wheel the unit on the carpet, so they carried it the rest of the way into the kitchen. They cleaned up nicely, and called before coming. By far the most efficient and hard-working installation crew I have ever met. Take good care of them because Best Buy is lucky to have them.