Customer Ratings & Reviews

Microwave was one of several items purchased and installed by Best Buys last year, recently the change filter light came on so I purchased a new filter from Amazon, went to install and found there was never one installed ( light apparently came on based on time or hours used) . Not happy.

The delivery/installation company has rescheduled 3 times! Impossible to contact anyone at the local store. Best Buy has terrible customer service and I would not purchase another appliance from them.

I called daily and had emails from Best Buy confirming 4 different days for delivery and NO days confirmed for installation. I finally gave up and had it delivered and hired my own installer. I have had no proof presented to me that the installation charged was refunded and I am almost sure that the haul away charge has not been refunded.

No one has ever showed up to install this I had to do it myself still waiting on Best Buy to call us back with a date on when they will be out to install the rest of the appliances

Said microwave wouldn’t fit so they didn’t install it. Hired someone else and they were able to get it in.

First one taken out of the box by installer was damaged, could not be installed and was taken back. It took three weeks for another unit to be delivered and installed by Geek squad. Unit did not work and we have to wait another three weeks for another to be delivered and installed. Overall experience is horrendous.

Microwave was not mounted level/plumb. Installers said they had to remove trim around cabinets; however, I believe had they mounted the bottom mount properly, all would have been fine.

property damage was done during install, and is still not resolved....the microwave is still unusable as it is hanging by one screw, and is dangerous.....

Install was horrible. They never connected the exhaust fan flute. We had to complete the install for it to work.

There was not an operating manual. I was told to download it from Samsung’s website.

Nothing was installed. I have been jerked around by Best Buy for months... I am totally frustrated with the service I have gotten. I have asked for a supervisor to contact me for months...

This complete disaster. Service is terrible. After multiple calls to customer service, the item still had not been installed. Absolute debacle. Never again buying anything from Best Buy.

I paid Best Buy for installation and then the installer refused to install it because there wasn't a cabinet above the spot. We've had 3 different microwaves in this spot and never needed a cabinet before. I then paid a private electrician to install and he didn't need the cabinet either. Very disappointed.

Installer cracked Corian backsplash during install. Said it's never happened before and he probably over-torqued the powerdriver during screw install. For someone who probably does at least 100 of these a year, you would think they would know the Corian isn't solid inside. Filed a claim - still awaiting action by the installer company.

Installer did not show up on 7/15/22 as scheduled. No call or contact. Hours on phone numerous times with Geek Tech..needed installed by the 7/21. Only date available 7/28. I had to find and pay others to install

How do you send a installer to install a microwave and he says he dose not cut the hole for the vent, I'm not talking about the vent that go's outside . I"m talking about the hole in the bottom of the cabinet that the microwave vents through. so sad !!! If you can't do the whole install then don't offer the install.

Had to reschedule this more than once. Not happy at all

Installers will try to find a way to charge $$ extra for Best Buys "free install".

We are still in talks with their insurance company over damage to our hardwood floors.

They installed the microwave incorrectly. It does not vent out to the hood but to the vents on the top. Now my cabinet doors are oily.