Customer Ratings & Reviews
- Model:
- NN-SU686S
- |
- SKU:
- 4981000
Customer reviews
Rating 4.4 out of 5 stars with 1966 reviews
(1,966 customer reviews)Rating by feature
- Quality4.4
Rating 4.4 out of 5 stars
- Value4.4
Rating 4.4 out of 5 stars
- Ease of Use4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 1.3 Cu. Ft. Mid-Size Microwave for its size, ease of use, and powerful performance at a reasonable price. Many appreciate its quiet operation and sleek design. However, some users note that the interior light is missing, the door can be difficult to open, and the buttons may require more pressure than expected. A few also mention inconsistencies in heating and limitations with the timer functionality.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Almost Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave. Cooks evenly and quickly. Has a "30 second" button which can be hit more than once to increase cooking times. Only complaint is interior light doesn't come on when you open the door, comes on when operating.
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my microwave. This is my third one. I have tried several different brands but I like this one . It is reliable and very easy to use. I use it in my restaurant and this brand seems to last longer and is more reliable than most. It is used a lot.
I would recommend this to a friendRated 4 out of 5 stars
Nice efficient basic microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Large enough interior with turntable action that helps cook food evenly - Turntable easily removed for cleaning - works well for Cooking basic microwaveable frozen meals
I would recommend this to a friendRated 5 out of 5 stars
Attractive Winner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like it better then the 6 year old Panasonic it replaced. Don't really need to read the manual for most things you want to do. Door easily shuts, this time, and the touch buttons don't need a lot a pressure - great! Heats food really great and LOVE the 30 second button.
I would recommend this to a friend- Cons mentioned:Interior light
Rated 3 out of 5 stars
It's Adequate
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No bells, no whistles, the price was right and we have a new microwave. The only issue I have is that the inside light does not turn on when the door opens.
I would recommend this to a friend Rated 5 out of 5 stars
Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great Microwave in both "size" and "ease-of-use". My purchase was to replace my older Sharp Microwave. Since this is a counter-top model, 4-things needed to be met: Size, power, looks, and ease-of-use. This Microwave met all of my needs and it looks and runs great
I would recommend this to a friendRated 5 out of 5 stars
Best one
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement microwave for one that had served us well for several years so I was a little apprehensive about my next move. With help from my Bestbuy friends I know believe this is the perfect one for us.
I would recommend this to a friendRated 5 out of 5 stars
Excellent microwave and excellent service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave for my mother for Mother's Day and it was perfect. The associate name Ahmad that helped me out was very helpful at deciding what microwave was best for my mother while respecting the criteria I had set up for my future product.
I would recommend this to a friendRated 4 out of 5 stars
Defrosting is not as easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the microwave except defrost feature is not as easy to use as others I have had in the past. Would still recommend it.
I would recommend this to a friendRated 5 out of 5 stars
Nice value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift for my 92 year old Mom. She loves it. The salesman at Best Buy suggested this microwave, because you can read the controls a little easier than some of the other models. She said it does a great job and is easy to figure out.
I would recommend this to a friendRated 2 out of 5 stars
Lacks features that my 13 year old microwave had
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use the microwave only for reheating food and we do it several times a day. The fancy cooking features are of no use to us. The only good thing I can say about this oven is that it adequately does the basic job of heating food. It leaves a lot to be desired in the usability category. 1. We could not find a way to turn its beeps off. This is important to us because it is used when some members of our household are sleeping 2. The function of the "more" and "less" buttons is counter-intuitive. They are active only in a small number of modes and we do not use those modes. The intuitive way would have been that you could increase or reduce the time using those buttons at any time - even after you had hit the start button. Once the oven is started, the only thing you can do is add 30 seconds by hitting "quick 30" 3. The "quick 30" button also does not function as many other microwaves ovens do. In this oven, quick 30 gives you 30 seconds but you have to hit "start" for the oven to actually start. In other ovens that I have used, the "quick x" button immediately starts the oven.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for providing us with your feedback! We are pleased to hear you are enjoying the product. We deeply appreciate your suggestions, as it helps us improve our future developments.
Rated 5 out of 5 stars
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic makes the best microwave at the lowest cost. It evenly cooks any plate of food. I highly recommend.
I would recommend this to a friendRated 3 out of 5 stars
Had to return-defective
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought and had to return and exchange within the first week. Would start running when the door was opened. Second one is working as it should. Still trying to work out the correct power level. Heating up a bowl of soup and the bowl is scalding hot but soup barely warm. Would have ranked higher if not needing to return first one.
No, I would not recommend this to a friendRated 5 out of 5 stars
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave does very well warming and cooking food. Some complain that you have to click 2 buttons for quick 30 but that does not create a problem for me. Seems well made and sturdy as compared to my previous microwave. Love stainless steel color.
I would recommend this to a friendRated 4 out of 5 stars
Good for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my family has enjoyed our new microwave. My daughter loves that it has a timer. She uses the timer all the time. I like the quick 30 second button.
I would recommend this to a friendRated 4 out of 5 stars
Time for a replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many years and countless reviews read, it was time to replace my old microwave. This one has more power and takes less time than my old one. It takes up less space and meets my needs perfectly.
I would recommend this to a friendRated 3 out of 5 stars
Good service by Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped working after 33 days. First person I spoke with at Best Buy told me I needed to go through Panasonic. They said I needed to get it serviced more than a hour away. They wanted me to pay for gas and time to drop off and pick up. No way. I would never buy Panasonic again from my experience with their customer care. Luckily I went with unit into the store and talked with a manager who plugged it in and saw it did not work. They gave me a new one. I hope this one lasts longer. Was happy with product when it worked. Best Buy service gets 5 stars, Panasonic 0 stars
No, I would not recommend this to a friendRated 5 out of 5 stars
Client Gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was for a client that purchased a home with me, I wanted a quality microwave and something that would match his new stainless kitchen. From what he has told me he is very happy with it and his guests have commented how nicely it stands out in the kitchen.
I would recommend this to a friendRated 4 out of 5 stars
For the price it's mostly good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the microwave on sale so the price was good and a month in it works fine, except the carousel is rough. It should be silent but it has a grinding sound that I haven't had in previous microwaves.
I would recommend this to a friend- Cons mentioned:Interior light
Rated 1 out of 5 stars
Panasonic - You let me down
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needing to replace my old Panasonic that had lasted nearly 10 years, there was no question about which brand to get. However, I was very disappointed once I set it up to learn the light inside only comes on when it's cooking. WHAT???? Even my oven door light comes on when the door is open. Also, who keeps the manual nearby to see what number to enter for a re-heat or sensor cook setting (FYI - the frozen food is #5). But it still doesn't even cook it all the way through. Hasn't Panasonic heard of AUTO Cook or AUTO Reheat? Panasonic - You let me down!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing your microwave problem to our attention. We sincerely apologize for the oven's failure and the inconvenience it caused. We recommend that you contact our tech support team via chat https://shop.panasonic.com/supportservice Mon-Fri 9am-5:30pm est for assistance.

