Customer Ratings & Reviews
- Model:
- NN-SU686S
- SKU:
- 4981000
Rating by feature
- Quality
Rating 4.4 out of 5 stars
- Value
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers praise the 1.3 Cu. Ft. Mid-Size Microwave for its size, ease of use, and powerful performance at a reasonable price. Many appreciate its quiet operation and sleek design. However, some users note that the interior light is missing, the door can be difficult to open, and the buttons may require more pressure than expected. A few also mention inconsistencies in heating and limitations with the timer functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Heating
Disappointing Microwave Oven
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave oven lasted only four months before it stopped heating anything.
No, I would not recommend this to a friend No light when you open the door.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works well at heating but the lack of basic design features had me returning it for a Sharp Carousel of similar size.
No, I would not recommend this to a friendNo lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lights do not come on when you open the door. The light only comes open when you press start. Everything else is ok. Not good enough for the price.
No, I would not recommend this to a friendGave up the ghost after 2 years of use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than 2 years of use (4/27/19 to 3/03/21). Not as durable as I had anticipated.
No, I would not recommend this to a friendNot working out well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this over a year and I have never been happy with it...sometimes it just doesnt work
No, I would not recommend this to a friendnot good for the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.returned after one day...the features are terrible...overpriced and the model was outdated...returned and bought the emerson...now thats a nice product
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought ours in August 2018, it fried itself in April 2020. I might be old-fashioned, but I believe a microwave should last longer than a year and a half. Will not purchase a Panasonic product again.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your valuable feedback.
We're sorry for your experience and we suggest you to contact our Live Chat support in order to establish how we could help you further in this case:shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
- Cons mentioned:Door
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never started due to a door locking mechanical error,
No, I would not recommend this to a friend Just a very basic appliance.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s loud and has almost zero features. The keypad is not very responsive to touch.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review.
Please see some additional information about the features of the microwave:
http://help.panasonic.ca/PCS/OperatingInstructions/NNSU676S,%20NNSU696S,%20NNSU686S,%20NNSU656B,%20NNSU676B,%20NNSU656W,%20NNSU676W_En_OI.pdf#page=10
I hate this microwave because it is too light.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you push lever to open microwave, the whole machine moves backwards. Hate this machine.
No, I would not recommend this to a friendmicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my microwave make a noise when using i need to take this back to get it fixed but its perfect
I would recommend this to a friendPoor microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried this brand and was disappointed with product
No, I would not recommend this to a friendDangerous Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave blew up! Didn't even last 2 weeks. Started popping and smoke came out the back. Could've possibly been a fire for someone not capable of shutting it off; your child, an elder family member... I don't want to even give it one star. But the review won't let me give it no stars.
No, I would not recommend this to a friendWorks OK, but isn't very powerful.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Items need longer to heat than previous microwaves we've used.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback.
If you need further assistance regarding your unit you can contact our support team via chat:
https://shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST.
Died within 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for awhile. Then it started to make a noise almost like a car that was struggling to start for a couple of days. Then is started to smoke on its final run. I’ve seen “This Is Us.” I got it right out of the house. Unsafe and awful value.
No, I would not recommend this to a friendPoor quick cook features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this because of the attractive price point, but was disappointed by lack of quick cook features, and the hard to push open button.
No, I would not recommend this to a friendJUNK
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked as expected for an inexpensive mid-size microwave. then died in the middle of the night, for no reason. no storm, no surge. just dead. no burnt smell. 11 days after the last day I could return. about 40 days old. JUNK. DO NOT BUY
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us on the following link: shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Poor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality item. I will be looking to replace it. Inside light only functions when cooking. Buttons very flimsy. Minimal presets. Very noisey. Overall a horrible item and a downgrade for me.
No, I would not recommend this to a friendTerrible product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Earlier version of this product lasted 10 plus years and this one started arcing within 2 years. There is no light when you open the door. Not sure why would Panasonic design it that way. Have to trash this and buy another brand.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback.
This is really concerning to us, given the nature of your claim, we would welcome the opportunity to evaluate this case in order to determine the cause of this occurrence. This model doesn't have light on when you open the door, only while cooking. Please reach out to our support team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST at your earliest convenience.
Not great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not crazy about it. A bit hard to set up . To expensive
No, I would not recommend this to a friend