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Customer Ratings & Reviews

Your price for this item is $819.99

Customer reviews

Rating 4.5 out of 5 stars with 104 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 4.6 out of 5 stars

  • Cook Settings

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the 2.2 Cu. Ft. 1250 Watt SN97JS Microwave's size, cooking capabilities, and ease of use. Many appreciate its faster cooking times and quieter operation compared to previous models. The sleek design and powerful performance also receive positive feedback. However, some concerns were raised regarding the door's sturdiness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 104 reviews
  • Rated 4 out of 5 stars

    microwave ups and downs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice appearance. Quick delivery. There was an issue with operation and the quick response and return options was easy. Thank you.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hey there! Thank you for your wonderful review. We’re so glad to hear that you’re happy with the appearance of the NN-SN97JS and the quick delivery! We’re also pleased that the issue you encountered was resolved quickly and that the return process was easy for you. Your satisfaction is important to us, and we appreciate you sharing your experience. Thanks again! -C Panasonic

  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works well, reasonable price, handsome and clean look.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your satisfaction with us! -C Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Panasonic micro wave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice microwave. Excellent capacity and easy to use. Was priced right and came well packaged. No complaints on this one!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review! We're so happy to see our product meets your expectations. - S Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ★"˜*•. AWES♥ME! .•*˜"★

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my 82 yr old Mother for Christmas. Her 40yr old Kenmore was on it's last leg. She absolutely loves the new machine !! I have used it myself several times. Everything is awesome. I have used it to defrost frozen meat, warm my coffee -and- to nuke left-overs. The buttons are easy to read and the microwave is easy to use and understand. Thanx PANASONIC for making this awesome piece of equipment for my Mother to use !!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Performance, Power

    Rated 5 out of 5 stars

    Panasonic - 2.2 Cu. Ft. 1250 Watt SN97JS Microwave

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great microwave, very powerful. Had it a few weeks now and ihe microwave always performs very well.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are glad to hear you are happy with the product. -C Panasonic

  • Pros mentioned:
    Power

    Rated 5 out of 5 stars

    Great microwave!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old Inverter microwave with the new Panasonic. What a great microwave! Super powerful. Great in the kitchen! Love it!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you so much for your kind words! We're so glad to hear that you're enjoying your new Panasonic microwave and that it's a great addition to your kitchen. We encourage you to explore all of its amazing features, like Sensor Cooking, which adjusts cooking time and power for perfect results every time. We're sure you'll continue discovering even more ways to love your microwave! Happy cooking! - C Panasonic

  • Rated 4 out of 5 stars

    Good, but older model was more usable.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this microwave because I loved the older model. I wanted the inverter tech, 1250 watts, and 2.2 cu ft. But why would they redesign it to make it less functional? The light is so dim as to be useless, and the light gray lettering on the touch screen means you have to be 4 inches away to see it. Silly!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Cooking

    Rated 4 out of 5 stars

    only one glitch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent even cooking, the only issue is that the numbers on the keypad are difficult to read.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback and for sharing your experience with our product. We appreciate your support. Your feedback helps us improve our product for everyone. -C Panasonic

  • Rated 5 out of 5 stars

    Quiet and efficient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying this microwave. Door closes softly. Less noise during heating too.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! It's fantastic to receive your 5-star review. Thank you for your continued trust and support! We’re so happy to hear that you’re enjoying your microwave, especially the soft-closing door and quieter heating. - S Panasonic

  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product! it's on the large side for a countertop microwave, but still fits where we needed it to. Easy to use, easy to clean!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are glad to hear that you are enjoying the product, thank you for the 5 stars! -A Panasonic

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Looks good, works good and locks

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, works great, size is perfect and I LOVE the child lock. My husband has dementia and likes to put metal pans in the microwave (which is why I needed to buy a new one) and he burns everything to death in one. My house would be filled with smoke from him trying to heat something. The childlock is perfect! My only con is that with some new TV dinners you have to cook them a long time and the top of the microwave gets very hot. I don't remember that happening on my old one.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Chuck

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this microwave in Jan. of 2023 it has been a fantastic unit cook great with the cyclonic inverter large and powerful would totally recommend

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! It's so great to hear that the product meets your expectations! Thank you for the review! -M Panasonic

  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Works great. Looks awesome. Would recommend this device.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you so much for the kind feedback. We’re looking forward to making your experience even better in the future! -C Panasonic

  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Automatic features are great and easy.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best microwave we have ever had. Cooks and reheats food without over- cooking.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us and the community! We are grateful for the 5 stars and glad to know you are enjoying the product. - S Panasonic

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Nice microwave

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice microwave. Large, looks good and functions as it should. The real question is how long does it last. We have had to replace two microwaves (different brands) over the last 5 to 6 years. Hope this one lasts quite a bit longer.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Best Microwave!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size to fit nicely in built-in cubbie. Heats up super quick and is quiet! Highly recommend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    Good Microwave

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. looks good, cooks fast and is quiet. What more could you want.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! Panasonic

  • Pros mentioned:
    Cooking

    Rated 5 out of 5 stars

    The One to Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Researched reviews online and found the Panasonic Microwave technology very highly rated on multiple sites so decided this was the one to buy.....it doesn't disappoint. Seems like it cooks a little quicker and most of all heats food evenly. Absolutely recommend. Great purchase.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Microwave oven scores 100%

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review should be taken with a grain or two of salt since I've only had the microwave oven for less than a month. First, it is as close to a direct replacement for the previous oven from Panasonic which lasted 13 years! That's a tough act to follow but so far the oven has performed perfectly. Remove from box, plug it in, set the clock and begin cooking. I haven't used any of the 'special buttons yet , same as the previous. We mostly use it for reheating prepared leftovers and so far it does that perfectly. The heating is a bit more even than the old oven and it heats things quicker too. I did a lot of research on as many similarly sized and priced ovens and this one IMO had the best reviews so I'm not surprised with the performance so far. I also bought the protection plan just to be safe. I would recommend this oven and was glad Panasonic syoll made an improved verson.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Rated 4 out of 5 stars

    Good product, one flaw.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but there is a lock button that adds an extra step in opening the door. Does not need to be there.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for your honest feedback! We’re glad to hear the microwave is working well for you overall. We appreciate your insight about the lock button, your input helps us as we continually look for ways to improve the user experience. To turn off the child-lock safety system, we recommend pressing these buttons one after the other quickly: Turbo Defrost, then Timer/Clock and then the Popcorn button. We hope this helps and thanks again for sharing your thoughts! - F Panasonic

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