Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.
This summary was generated by AI based on customer reviews.
Phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base to hold the phone ( charger ) are not easy to hang up phone, as my prior phones were.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery does not last long and even when volume is set on high it is hard to hear.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
Satisfied Customer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very affordable endurable. Very satisfied and happy with this product
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback! -C
poor sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned previous version of this phone set and I don't like the new one. It feels much lighter and cheaper, and the sound quality is very poor. I already threw my old set away, or I would go back to it and return this one.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear that your experience did not match your expectations. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. If the sound is not clear during calls, please unplug all cable connection from the base unit for 2 minutes then reconnect them. If the issue still persists, please press Menu on your handset, then the # key and enter 122. Following that please go to A and select that option and make sure to press Save. Hope this helps! - S
Cell-to-phone feature not reliable.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As wireless phones, they are great. As connect to cell phones, they really suck. They are unable to remain connected to the house cell phone - used solely as a home phone and never moved. The base has been located next to the cell phone and 7 feet away without making a difference. I'm replacing them with a different brand today, as these phones are useless to me.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
Very good reception
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about this phone. I will recommend it to anyone looking for a house phone.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G
Panasonic makes great phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic makes excellent phones. Easy to use. Very clear to hear. This is my first experience with Link2Cell and is working well.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are excited to hear that the product meets your expectations! -M
Wrong kind of phone needed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to give a review because I could not use this type of phone, wasn't the kind I needed so I had to send them back
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback! -C
Good for those who need a land line in multi rooms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy install, very little setup ( time-of-day, date, etc) Put a extentsion is 3 rooms that are on opposite ends of the house.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are glad to hear you are happy with the product. -G
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best phones Panasonic have ever made
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are excited to hear that the product meets your expectations! -M
no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.since I haven't yet been able to make the phone do what it is supposed to, specifically program in time, and after calling your phone number 3 times after being on hold for 20 or more minutes each time, then when someone finally answered, they were supposed to put me on hold, but instead, hung up on me. After the 4th time calling, I finally got someone with some intelligence and she helped me through my issue.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
Panasonic cordless phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't pleased as the reception was a big issue as it kept cutting in and out where the line would go dead.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! The reception quality is also dependent on your telephone line, rather than solely on the telephone itself. If you're concerned about the range between the base and the handsets, it's important to consider various factors that can influence it, such as the placement of the base and the thickness of walls. To improve reception, we suggest placing the base further away from other electronic devices. -M
all some phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very nice phone, i can block number and that is cool also i can connect my cell phone to and answer the phone with it.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Can U Hear Me Now ?!?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great - we have a backup answering system now as well !! Great purchase
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your input! We are happy to hear you're enjoying the product! -M
Call volume is way too low
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even at the top volume I can barely hear the other person on the call
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello, Susan! We really appreciate your insight since it allows us to enhance our technology and assure customer satisfaction. In this situation, we advise changing the line mode from B to A with MENU #122. If you still experience issues with the product, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
dissappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no headphone jack, no belt clip, no battery backup.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Indeed, this particular model does not feature power backup operation, a headset jack, or a belt clip. It's important to note that not all models are identical, and we highly recommend reviewing the specifications carefully before making a purchase decision. -M
Used item sold as new
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was previously used and repackaged, still had numbers from previous owner in memory.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention and we apologize for the inconvenience. If you encounter difficulties with the phone system, we kindly advise you to contact our support team via chat at shop.panasonic.com/contactus Mon-Fri 9 am-5 pm EST for assistance. -C
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones are better than I expected. We are enjoying them and they are so easy to program,
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your rating! We sincerely appreciate you took the time to provide us with your feedback! -M
Wireless phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it for a different manufacturer.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
BAB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is poor and distorts voices. I may have to return this item.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for sharing your thoughts. Our team will use your insights to ensure a better experience for you and others in the future! What we would recommend in this situation is to perform a test with an Intercom call if you have more than 1 handset. If the sound is not distorted during Intercom calls between handsets, then there is an issue with your line: either with the service from the provider or with the physical line itself (a damage). For making an Intercom call, press the Intercom button on a handset and select another handset in the house that you want to page. Have a conversation with someone in your house to see how the sound is. Please also press, on a handset, MENU, then this key # and enter code 122, and change the line from B to A using the UP and DOWN arrows. Save the option and press the OFF button. Hope this helps! If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C