Customer Ratings & Reviews
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.
This summary was generated by AI based on customer reviews.
Cell 2 Phone Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this phone continually had to be unplugged to reactivate the cell phone feature. The company had no solution.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. If the cell phone does not automatically reconnect to the base unit after being out of range, please take a handset and press Menu, following that press the # key and please enter 632. After doing so, please select the "1 minute" option and make sure to press Save. Hope this helps! - S
Senior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ring volume and speakerphone volume isn't loud enough for me. I do however, like the Call Block Button and other features on the phone.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Panasonic Cordless Phone System
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones are so easy to use. I'm glad they were available at Best Buy.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star review, we deeply appreciate it! -M
Works But….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The land line works fine. The cell line does not receive well but transmits fine. I didn’t not have a strong cell area, so it may be due to that.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello. Thank you for your feedback. We would recommend a troubleshooting session with the consumer support team, just in case there is something that can be done to improve this. You can visit shop.panasonic.com/support to get in touch with the technical support. We hope this gets resolved! -A
Not a winner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Panasonic handsets for father. Kept one but returned this one as sound quality was terrible.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. - S
Good phones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and the phones don’t take up much room. Good sound quality.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Don't like them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We didn't like phones. They are difficult to use different features. The volume will not go loud enough to hear messages. I had some phones this brand before that were easy to use and loud enough to hear.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M
Disappointed in this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many problems. Dropped calls and messages. Intermittent ringers. I will be returning them as soon as I am physically able.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We truly appreciate your feedback. To address the issue of the dropped calls and messages, we would recommend resetting your telephone by unplugging the power cord (AC Adapter) and the landline cord from the backside of the main base unit, wait for one minute, then reconnect them. Additionally, please take a handset, press the MENU button, then the key '' # '', and enter 122. With the UP or DOWN arrow keys choose the option that says "A", press SAVE, and to exit the setting press the OFF button. Check if the issue will persist. Please contact the support team at https://shop.panasonic.com/contactus to see how we can help you with this particular situation if the issue persists after these steps. You may do so by clicking on the widget located at the bottom right of your screen during our operating hours from Monday to Friday, 9am-5pm EST. -C
Muffled phone calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is fine except it is not very clear when we receive calls - sometimes very muffled
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
House phone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone works fine. Easy to set up. Easy to use. I would recommend it
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Okay
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cordless phone. Sound quality is okay, not great.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We appreciate you taking the time to share your thoughts about your experience. Your feedback is important to us as it helps us improve and enhance the quality of our products. -C
Dave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These phones have a great battery life and are easy to use.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Panasonic expandable cordless system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and reliable phone. We installed it in all 3 rooms
I would recommend this to a friendBrand response from Panasonic Team
Posted .Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and the rest of the community. -G
Just a simple phone system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive and nothing special Just a replacement for a twenty-five year old system
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. -C
phone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.needs flashing light for messages or beep to alert you .
I would recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We truly appreciate you took the time to share your thoughts with us! -M
Severely overcomplicated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want the basics, this phone has too many bells and whistles. The manual is incomprehensible. Already looking to replace these phones, which were a Christmas gift. It’s January.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
Poor volume quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with the volume turned all the way up, I have a difficult time hearing!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi, Cheryl! Thank you for the review. If you experience issues with the volume during call, we would like you to perform a test with an Intercom call if you have more than 1 handset. If the same issue does not occur during Intercom calls between handsets, then there is an issue with your line: either with the service from the provider or with the physical line itself (a damage). For making an Intercom call, press the Intercom button on a handset and select another handset in the house that you want to page. Have a conversation with someone in your house to see how the sound is. Please also press, on a handset MENU, then the key # and enter code 122 and change the line from B to A using the UP and DOWN arrows. Save the option and press the OFF button. Hope this helps! -C
Nana
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality not good especially the reception n sound
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
Landline phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend and wouldn't buy again. Too hard for us to get it set up.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
Mr. D.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was purchased for a 97 year old gentleman who struggles to hear. He is using the phones loud speaker quite successfully even without his hearing aid.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -G