Customer Ratings & Reviews
- Model:
- KX-TGD863A
- SKU:
- 6479123
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.
This summary was generated by AI based on customer reviews.
Panasonic cordless phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't pleased as the reception was a big issue as it kept cutting in and out where the line would go dead.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! The reception quality is also dependent on your telephone line, rather than solely on the telephone itself. If you're concerned about the range between the base and the handsets, it's important to consider various factors that can influence it, such as the placement of the base and the thickness of walls. To improve reception, we suggest placing the base further away from other electronic devices. -M
- Pros mentioned:Ease of use
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best phones Panasonic have ever made
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are excited to hear that the product meets your expectations! -M
no
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.since I haven't yet been able to make the phone do what it is supposed to, specifically program in time, and after calling your phone number 3 times after being on hold for 20 or more minutes each time, then when someone finally answered, they were supposed to put me on hold, but instead, hung up on me. After the 4th time calling, I finally got someone with some intelligence and she helped me through my issue.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
Cell 2 Phone Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this phone continually had to be unplugged to reactivate the cell phone feature. The company had no solution.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. If the cell phone does not automatically reconnect to the base unit after being out of range, please take a handset and press Menu, following that press the # key and please enter 632. After doing so, please select the "1 minute" option and make sure to press Save. Hope this helps! - S
- Cons mentioned:Volume
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery does not last long and even when volume is set on high it is hard to hear.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
Not a winner
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Panasonic handsets for father. Kept one but returned this one as sound quality was terrible.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit. Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. - S
Wireless phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ended up returning it for a different manufacturer.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
DO NOT buy this phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this phone less than 1 star, I would. It is getting worsevas time goes by. First, it was the volume but qe figured we would live with it. NOW it's too late to return it. It won't keep the correct time and tge call waiting feature doesn't work.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention! We are truly sorry to hear about the situation you experienced. Kindly note that if you are subscribed to Caller ID from your phone company, the unit's date and time setting will be automatically adjusted when caller information is received. If you do not wish for this feature to work, we have a setting for this, and we would kindly advise you to perform it. Using a handset, please press MENU, then the key # and enter code 226, then press the arrow down to select "Manual", then press SAVE. Additionally, the phone system is compatible with the Caller ID and Call Waiting Caller ID services. To see the name of the caller while you are already engaged in a call, a subscription to both Caller ID and Call Waiting with Caller ID services is required through your telephone service provider. -C
Used item sold as new
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone was previously used and repackaged, still had numbers from previous owner in memory.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention and we apologize for the inconvenience. If you encounter difficulties with the phone system, we kindly advise you to contact our support team via chat at shop.panasonic.com/contactus Mon-Fri 9 am-5 pm EST for assistance. -C
Panasonic 4 unit phone.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is ok. Feels like they made cheap. Even at the highest volume setting the phone is not that loud. Features work as advertised.
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
BAB
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is poor and distorts voices. I may have to return this item.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for sharing your thoughts. Our team will use your insights to ensure a better experience for you and others in the future! What we would recommend in this situation is to perform a test with an Intercom call if you have more than 1 handset. If the sound is not distorted during Intercom calls between handsets, then there is an issue with your line: either with the service from the provider or with the physical line itself (a damage). For making an Intercom call, press the Intercom button on a handset and select another handset in the house that you want to page. Have a conversation with someone in your house to see how the sound is. Please also press, on a handset, MENU, then this key # and enter code 122, and change the line from B to A using the UP and DOWN arrows. Save the option and press the OFF button. Hope this helps! If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C
Disappointed in this product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many problems. Dropped calls and messages. Intermittent ringers. I will be returning them as soon as I am physically able.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We truly appreciate your feedback. To address the issue of the dropped calls and messages, we would recommend resetting your telephone by unplugging the power cord (AC Adapter) and the landline cord from the backside of the main base unit, wait for one minute, then reconnect them. Additionally, please take a handset, press the MENU button, then the key '' # '', and enter 122. With the UP or DOWN arrow keys choose the option that says "A", press SAVE, and to exit the setting press the OFF button. Check if the issue will persist. Please contact the support team at https://shop.panasonic.com/contactus to see how we can help you with this particular situation if the issue persists after these steps. You may do so by clicking on the widget located at the bottom right of your screen during our operating hours from Monday to Friday, 9am-5pm EST. -C
Senior
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ring volume and speakerphone volume isn't loud enough for me. I do however, like the Call Block Button and other features on the phone.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Okay
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a cordless phone. Sound quality is okay, not great.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We appreciate you taking the time to share your thoughts about your experience. Your feedback is important to us as it helps us improve and enhance the quality of our products. -C
Easy setup - lacks features
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Lacks message waiting light on ea h handset. That’s a major fail. Otherwise works well.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
- Pros mentioned:Sound quality
Good phones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and the phones don’t take up much room. Good sound quality.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
Works But….
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The land line works fine. The cell line does not receive well but transmits fine. I didn’t not have a strong cell area, so it may be due to that.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hello. Thank you for your feedback. We would recommend a troubleshooting session with the consumer support team, just in case there is something that can be done to improve this. You can visit shop.panasonic.com/support to get in touch with the technical support. We hope this gets resolved! -A
Severely overcomplicated
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you just want the basics, this phone has too many bells and whistles. The manual is incomprehensible. Already looking to replace these phones, which were a Christmas gift. It’s January.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M
phone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.needs flashing light for messages or beep to alert you .
I would recommend this to a friendBrand response from Panasonic Team
Posted .Hello! We truly appreciate you took the time to share your thoughts with us! -M
Muffled phone calls
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is fine except it is not very clear when we receive calls - sometimes very muffled
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M