Customer Ratings & Reviews
- Model:
- KX-TGD863A
- SKU:
- 6479123
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.
This summary was generated by AI based on customer reviews.
Just a simple phone system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive and nothing special Just a replacement for a twenty-five year old system
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. -C
Panasonic expandable cordless system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and reliable phone. We installed it in all 3 rooms
I would recommend this to a friendBrand response from Panasonic Team
Posted .Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and the rest of the community. -G
- Cons mentioned:Volume
Poor volume quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even with the volume turned all the way up, I have a difficult time hearing!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi, Cheryl! Thank you for the review. If you experience issues with the volume during call, we would like you to perform a test with an Intercom call if you have more than 1 handset. If the same issue does not occur during Intercom calls between handsets, then there is an issue with your line: either with the service from the provider or with the physical line itself (a damage). For making an Intercom call, press the Intercom button on a handset and select another handset in the house that you want to page. Have a conversation with someone in your house to see how the sound is. Please also press, on a handset MENU, then the key # and enter code 122 and change the line from B to A using the UP and DOWN arrows. Save the option and press the OFF button. Hope this helps! -C
Nana
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality not good especially the reception n sound
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
to soft
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume not loud enough phone No 1 does not ring on the first ring
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M
Very disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So this was my second order first one was have problem in the battery not stay more than 40 mins then it go off and they replace it to me with another one but i got it felt like it was an open box one not anew as I order it box looks old opend box Was not have time go to send it again to Carrier to send it back
I would recommend this to a friendBrand response from Panasonic Team
Posted .Hello! Please check with the store if this model is listed as refurbished. -M
Mr. D.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone was purchased for a 97 year old gentleman who struggles to hear. He is using the phones loud speaker quite successfully even without his hearing aid.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your positive feedback! It's wonderful to hear you are enjoying the product! -G
Landline phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend and wouldn't buy again. Too hard for us to get it set up.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
Low call volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In call volume could definitely use a boost. Other than that, nice phone
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Work with Xfinity landline!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They look OK and work well with our Xfinity landline.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Returning to the store
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, this model is not compatible with an Apple 13 cell phone. The audio is horrible and the calls drop from the handset and go directly to the cell phone! The handset goes dead.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
Landline unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot change amount of rings setting. The manual shows instruction but instruction do not change
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Sheila! We are sorry to hear that your experience did not match your expectations. Your feedback helps us do better! If you wish to adjust the ring count please press Menu, then press the # key and enter 211. After that, please select the desired ring count and make sure to press Save as well. We recommend checking that there is no other answering service active that might interfere with the built-in answering machine, such as the voicemail service. We hope this helps! - S
Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone sounded like you were talking into a barrel it was complicated to program for old people.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. -M
Phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Liking the phones so far. No issues with them. So far.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us. We hope you will not have any issues with this set! -A
Don't believe its an expandable system!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these because I needed to replace a 6-handset system, and these claimed to be "expandable". In fact, they even specify the handset part/item number to buy in the manual. So, I scoured the internet for the add-on handsets, and not even Panasonic's own website recognized the add-on part number! When I called them they gave me a "suitable alternative", which I bought on-line, but they were NOT usable with the system. I ended up with a VTech system instead (truly, readily expandable - though it would have been nice to buy the extra handsets from BestBuy, they do not stock them).
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us and the community. We are sorry to hear you had a negative experience with our product and we hope it will not happy again. Original handset model KX-TGDA86 is not available, but there are alternatives for the model, such as handsets KX-TGFA85, KX-TGFA88, KX-TGEA60, KX-TGEA61 and KX-TGFA61.-A
New Phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is to replace a previous purchase of phones a very long time ago. I was pleased with the other ones and how they held up so I decided to stay with the same name and product line
I would recommend this to a friendBrand response from Panasonic Team
Posted .We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -G
Not crazy about this phone.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not care for the phone. It is very difficult to set up the features. I’m sorry I bought it.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We sincerely apologize for the difficulties you are currently facing with setting up the Panasonic KX-TGD864 Telephone system. Our team is dedicated to resolving the issues you are experiencing, but we require further information in order to properly assist you. To provide you with the best possible support, our agents are available for live chat sessions to troubleshoot the unit if desired.
Mr Michael Hoff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not like these phones and they have no clips on them. Can I return them?
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C
Sometimes you just can't win.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced a set of call blocker phones because there was such a lkud hum I couldn't hear convesations. I bought the new ones and they are no better. I'm just calling on my cell now.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback! Considering that the issue manifests on different products, we would kindly recommend to check with your phone company, as the problem might be with your telephone line. -M
NOT EXPANDABLE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This telephone set says it is expandable to 6 phones, which is why I bought it. DO NOT BE FOOLED. Best Buy, nor any other retailer including Panasonic sells any phones that are compatible with this set. So if you need more than 4 handsets, you will be disappointed.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C