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Customer reviews

Rating 4.5 out of 5 stars with 1088 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are satisfied with the KX-TGD863A phone system, particularly its ease of use and sound quality. Many appreciate the call-blocking feature, reasonable price, and long battery life. Some customers have expressed concerns about the volume and the absence of a belt clip, while a few reported issues with the answering machine, timekeeping, and connection to the base.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,088 reviews
  • Rated 5 out of 5 stars

    Very convenient

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this phone system in my apartment because it is so convenient. I don’t have to run to answer the phone - there’s one in every room!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Jenny! Thank you for the wonderful 5-star review! We love hearing how the phone system’s convenience is making life easier in your apartment. Having a phone in every room sounds like the perfect way to stay connected without missing a ring. Here’s to hassle-free calls wherever you are! - F Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Especially the navy and white. Very nice looking and not too big. My favorite feature is the call block since I usually get about 10 robo calls every day and that seems to have slowed down. It doesn't everything I need it to do.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your 5-star review means a lot to us. Thank you for taking the time to share your rating with us and the rest of the community. -C Panasonic

  • Rated 5 out of 5 stars

    Panasonic Home Telephone System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the purchase of this cordless phone system. Easy to install, clear instructions provided, reliable product, ability to block up to 2,000 phone numbers and easy to use from personal cell phones. Second Panasonic telephone set purchased over 25 years. Would highly recommend for home.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello Gina! Thank you for your wonderful feedback! We're so glad to hear that you're satisfied with your cordless phone system and that it met your expectations for ease of installation, clear instructions, and reliability. It’s fantastic to know you’ve trusted Panasonic for over 25 years. Your loyalty means a lot to us! - S Panasonic

  • Rated 4 out of 5 stars

    Stayed with a winner.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, decent price, didn't sync with the old Panasonic system.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi George! Thanks for your feedback! We’re glad to hear the phone is working well. Apologies for the syncing issue, and we’ll keep that in mind for future improvements. - S Panasonic

  • Rated 5 out of 5 stars

    On line purchase is simple and the product is good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy purchase. I enter the Best Buy site via the American Airlines shopping ap so I earn AA points. The purchase process is easy. I purchased these phone to replace an older system that was beginning to malfunction (batteries would not hold the charge after many years).

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Miguel! hank you for your wonderful feedback! We’re thrilled to hear that your purchase experience was smooth, especially with the added bonus of earning AA points through the American Airlines shopping app. It’s great that our phones are helping you replace your older system, having a reliable phone system is so important. - S Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    EXCELLENT PHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent landline phone that cuts out all the robo calls. My junk calls are almost all gone now. I was getting a bunch of them so I am so happy they are now under control.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your excellent feedback, it is much appreciated! -C Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    No more telemarketers!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to block the telemarketers that would call my home phone like 10 times a day! Since then my phone doesn't ring off the hook all day long!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience. -M Panasonic

  • Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Not so good for seniors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phones, but the volume could be louder. I am a senior citizen and my hearing isn't as good as it use to be. I have a hard time hearing even at the highest level.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! We deeply appreciate you took the time to provide us with your feedback! -M Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Cordless house phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems like a quality product. I like the fact that you can forward your calls and text messages to this cordless phone from your cell phone.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We're grateful for your 4-star review and the kind words! -C Panasonic

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for the price with good functions

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi there! We’re glad to hear the phone offers great features and value. Thank you for sharing your positive feedback! - S Panasonic

  • Rated 5 out of 5 stars

    Stupid Title.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced an older Panasonic set with no change in service or ease of use.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello there! Thank you for your 5-star review! We’re happy to hear that your new Panasonic phone set continues to deliver the same reliable performance and ease of use you’ve come to expect. We appreciate your continued trust in our products! - F Panasonic

  • Rated 5 out of 5 stars

    Dependable System for Decades!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this phone system to replace the same phone system we purchased about 25 years ago!! Imagine that, the first system lasted 25 years. Luckily it is still available (updated of course) but easy for us to use because we're familiar with it!! Love, it, thank-you Best Buy!!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi Elizabeth! Thank you for sharing your fantastic experience! It’s amazing to hear that your previous Panasonic phone system lasted 25 years, and we're so glad that the updated version is still easy for you to use. We’re happy you found it with us at Best Buy, and we truly appreciate your continued support! - S Panasonic

  • Rated 5 out of 5 stars

    Great set of land line phones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the upgrades.we had an older set. The only problem was the sub files to get to where you could talk on all 4 phones with a person. I had a time figuring that out . I didn't see any instructions on that and I did look first. But love them

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 4 out of 5 stars

    Cordless house/garage/shop phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Batteries seem to run down much faster than the AT&T phones I had for over 10 yrs. (fried by severe lightning storm. New phones do much more than previous units such as I now have Block Calls. Learning curve in process.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Great phone even without talking caller id.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing that could make it a great phone is talking caller id. I love that you can take and make cell phone calls as well as landline calls on it. Only need one phone near by. Downloading phone directory from cell is a great feature. Best phone I’ve ever owned. Highly recommend.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are excited to hear that the product meets your expectations! -M Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Great phone set

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is replacing an older Panasonic phone set that was getting worn out. I like the reliability of Panasonic products and this set met my expectations. I particularly enjoy the Call Block feature-easy to do and works.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Nice land line phone with lots of options

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice phone and can hold it easily in your hand. Has a lot of different things you can do to it including tying your cell phone with it and opting out of spam calls. My span calls are almost non existent.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 5 out of 5 stars

    phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base size I wanted is just right for the space I want to put it. I have used this brand house phone for over 20 years and will not change. Thank you for the great service. I do not have them set up yet but maybe in a week or so someone will come to do it. At 80 I am not able to do as much as I used to do. Love the phones and shopping at Best Buy.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your feedback with us and the community! We are grateful for the 5 stars and glad to know you are enjoying the product. - S Panasonic

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy for the money &. Wish I could have bought the same one I had before, it was easier to use. But, Iit was a long time ago that I bought it and I guess this is the new and improved one!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Replacement landline

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with easy to follow instruction booklet. I especially enjoy the call blocking option.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience. -M Panasonic