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Customer Ratings & Reviews

Your price for this item is $115.99

Customer reviews

Rating 4.5 out of 5 stars with 2789 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent sound quality, and effective call blocking features of the KX-TGE632M DECT 6.0 phone system. Many also appreciate the answering machine and the caller ID functionality. However, some users mention challenges with battery life and volume levels. A few customers also point out that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,789 reviews
  • Rated 5 out of 5 stars

    almost same as prior model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for new landline phone without going overboard with today's features. this model is similar to my prior one from the early 2000's yet is updated to accommodate today's techies. the number pads are larger as is the entire handheld unit; I preferred the smaller version.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's Panasonic all the way for cordless phones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third or fourth Panasonic Cordless Phone System that I have purchased (always from Best Buy!) Love this one..it even has a voice alert for when the battery on one of the handsets is low.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    It’s cordless

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my mother to use throughout the house. Battery life on these are not so great.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    Good replacement for Old Phone System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our old Panasonic System worked very well for many years before it quit. Naturally, we looked for Panasonic again. So far, we are enjoying using it. The distance it will receive signal from the base is less than the old one, but is still pretty good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor Battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy the phones the only complaint I have is that the battery life isn’t very long. Doesn’t last a day of left off the charger.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 2 out of 5 stars

    It rings....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is very tinny and muffled. Very low volume ring tone and very difficult to get quality sound from handset. Of the 3, none is better than the next. Big dossapoinment for the price.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your valuable feedback. We are sorry the volume level of this product doesn't meet your needs. You may benefit from purchasing the Panasonic KX-TGM450S Amplified Cordless Phone with Answering Machine. This will give you much more flexibility to adjust the volume. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Poor Battery Life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Batteries on These Phones Drains Daily!!! It is almost impossible to keep them charged...

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. If the battery life is short, please considering changing the rechargeable batteries. Panasonic

  • Rated 5 out of 5 stars

    love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its the best phone we have ever owned. Call block to block spam calls is excellent. i love how easy it is to personalize the volume, message for answering machine..it locates the phone if you lose it. the charge lasts for many hours

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 5 out of 5 stars

    Bought as birthday gift.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A dear friend in need of a working cordless phone set. She hasn't had any complaints about the phone. I am going to double check all the options on this phone as I am in need of a new cordless phone in the very near future.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Defective out the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The base was charged for a full 2 days and never held a charge. I ended up returning to the store.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 1 out of 5 stars

    Outdateed from the Get go....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit was outdated when we bought it. Returned it as soon as we found out about it. They stopped supporting it 4 years before we bought it. At least we got our full price back when we returned it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to read that your experience was not up to the standards. If you’re open to discussing it further, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -C Panasonic

  • Rated 1 out of 5 stars

    Lost phone calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone doesn't have good reception out side. The base is located 100 yards from out on my patio, phone call cuts off.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for providing us with your detailed feedback! Your input is important to us, as it helps us improve our technology and ensure customer satisfaction. Kindly be informed that reception at 100 yards might not be good, which is why range extenders are recommended. Panasonic

  • Rated 5 out of 5 stars

    Great phone for seniors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more running for the phone only to find it is a telemarketer. After two rings the phone will announce who the caller is. Call volume and clarity are very good and battery life is as well. We are very happy with this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked perfectly out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 15 year old Panasonic would not provide caller id and voicemail service after we dropped verizon landline and replaced it with verizon wireless. The new phone functioned perfectly without significant setup time.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    This brand of phones used to be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to set the volume up on a daily basis because it is so low by morning that I can't hear the phone ring.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 1 out of 5 stars

    Phones that are not working properly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really don’t like the performance of these phones. Half of the time I don’t even hear the phone ringing. I missed some of my calls. I am just not satisfied with the performance.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for posting a review and we’re sorry to hear that your experience was not up to the standards. Please plug out the line cable and the AC adaptor from the base for about 40 seconds and then plug them all back in. We advise you to make sure the ringer is turned on by pressing MENU on the handsets, then the key "#" and enter code 160. Hope this helps! -C Panasonic

  • Rated 5 out of 5 stars

    easy to set up, easy to use, clear sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality in construction and function. I like being able to plug headset into the handset and you can then walk around with it clipped to your belt. Otherwise you could use the speaker phone, Good value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    large numbers looks good, voice of identification

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unboxed it noticed the nice large numbers. Charged up well. Works good. The internal voice announcing who is calling is very garbled

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unreliable after two years

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had these phones for a while and they are starting to have issues. Purchased them two years ago. Now sometimes it rings, sometimes it doesn’t.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. Panasonic

  • Rated 3 out of 5 stars

    Problem with ringing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the phones connected but the screen says voicemail msg via phone co. I do not have voicemail, I have the answer machine. Also, I have one phone which is not part of this package and when I get a call that phone rings first and then the Panasonic phones ring but do not always connect with the caller. I have reviewed the instruction book to no avail. Please help me.

    No, I would not recommend this to a friend