Customer Ratings & Reviews
- Model:
- KX-TGE633M
- SKU:
- 6219321
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers love the KX-TGE632M DECT 6.0 Expandable Cordless Phone System for its ease of use and sound quality. Many appreciate the call-blocking and caller ID features, along with the reasonable price point. However, some customers have expressed concerns about the battery life and volume, while others found the instructions to be unclear.
This summary was generated by AI based on customer reviews.
Great phones at a Great price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks Best Buy, Another Best Buy deal. Well done.
I would recommend this to a friendPoor connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a 3000 sq ft one story home. These phones will not pick up in my kitchen area. Says you have to buy a booster. I will be returning these.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .The maximum distance is 1000 ft line of sight; however, it can be shortened when there are obstacles such as walls, etc.
Phone
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She did not know what she was talking about. It was not sell phone compatible.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
Don’t buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A piece of junk and the customer service wasn’t much better!
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be contacted via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M
Too many features & poor instructons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I had returned this phone in time to get my money back. Difficult to use directory, poor audio quality, hard to see numbers on screen, poor quality overy
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M
- Cons mentioned:Battery life, Reception
Not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I am going to return. Won’t hold charge Bad reception
No, I would not recommend this to a friend Bad Return Policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our phone had an issue we discovered couple of days after the return period of 15 days. We wanted to return or exchange it but are not allowed. We're stuck.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Ms
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this phone system is good, replaced old version of the same. overall rating is good not poor as listed above
I would recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate your feedback! -M
Phones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phones keypad sucks, it is elevated so every time you lay it down or put it in your pocket it dials numbers
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We truly appreciate your input and we are thankful you took the time to write these suggestions in regards to the features of this model. Rest assured your feedback will be forwarded to the proper department and it will be taken into consideration for future developments.
No time to install them yet!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been too busy to install the phones. I'll get back to you after the phones are hooked up. Hopefully before the New Year.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to give your feedback. We are looking forward to hearing from you again! Please let us know about your future experience with it.
#C
Mannual not informative and can't use features .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is good but the manual is poorly written. Can't use all features. Difficult to put numbers in directory also names.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Dixie, we are sorry to her if you are having difficulties with the manual. We recommend that you contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est for assistance.
sorry i bought them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $140 for phones that are 1 month old used 3/4 times and I seem to be unable to exchange/return them
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us on the following link:
shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Bad Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had always used a Panasonic but this one is went bad after a month and a half. Past the return period.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We understand your disappointment. It is important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please reach out to us on the following link: shop.panasonic.com/contactus
Mon-Fri, 9am-5pm EST
I did not purchase this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to best buy concerned that they thought that we made this purchase and thought that they had confirmed that it was someone else in another state.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
wasted money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn't even record an in-bound calls!!! Can't return it as the time ran out!!! srhtsrthdthdrghdrg
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We would need more information in order to have a better understanding of your inquiry. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M
Base Won't Power Up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would give this zero stars if possible. Purchase 7 days ago and the home base won't power up. Will return today.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
bad phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is the 3 Panasonic phone and I have hated all of them. but there are no good land line phone out. tried them all this will be the last one.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review.
Phone does not work unless I am in the same room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the phone for two months I would be just as well with a corded phone
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Save your money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated does not show caller and has limit on blocked numbers. Also sound quality poor. But 2tin cans and string
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit.
We would appreciate it if you would provide us further information regarding your experience and see if we can do something to help you.
You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Good phone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good phone but not great. Speaker phone when in use not good , lots of static.
I would recommend this to a friendBrand response from Panasonic Team
Posted .Dear Customer.
Please follow these steps to help you solve this issue.
1) If you have a model that has speakerphone on the base, put the call on speakerphone. If there is still noise, it may be coming from the incoming line. Try connecting to a different phone jack.
2) If connected to a modem you may need to contact your Telephone Service Provider to get a DSL filter
3) If only one handset has noise, try resetting that handset by removing the batteries for a few seconds
4) If there is noise on all handsets try changing the cord that connects the base to the wall
5) If noise is only on some calls, try moving closer to the base and away from sources of electrical interference (microwave oven, vacuum cleaner, etc.)
If you need additional assistance, please contact our chat support team Mon-Fri between 9am-5pm EST at shop.panasonic.com/livechat