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Customer Ratings & Reviews

Your price for this item is $115.99

Customer reviews

Rating 4.5 out of 5 stars with 2789 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the ease of use, excellent sound quality, and effective call blocking features of the KX-TGE632M DECT 6.0 phone system. Many also appreciate the answering machine and the caller ID functionality. However, some users mention challenges with battery life and volume levels. A few customers also point out that the instructions could be improved for clarity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,789 reviews
  • Rated 2 out of 5 stars

    Weak signal both inside and outdoors.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phones have all the bells and whistles, from call blocking to intercom. Too bad they have virtually useless range of outdoor signal. Further, because the phone repeats the signal from the base, it causes any electronic entry you make on an active call to stutter... in other words, if you're asked to enter your phone number using the key pad, it will repeat numbers like it's stuttering. This is not only annoying but impossible to conduct business by phone when you're required to use the key pad to relay any information. It's been costly to me in time, and financially as well. I would not purchase these phones again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for posting a review and we’re sorry to hear that your experience was not up to the standards. We would like the opportunity to talk and investigate your feedback further. Please contact the support team at https://shop.panasonic.com/contactus . -C Panasonic

  • Rated 5 out of 5 stars

    Suited mom’s need

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my mother since she has a land line. She’s happy with them.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Rated 4 out of 5 stars

    Replacement of Ancient Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot more "bells & whistles" than our previous phone---circa 10 years ago. Good sound, large #s, easy to set up, good appearance.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    I was not satisfied with this purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone was difficult to set up. The instructions were not easy to understand. Even at the highest setting the incoming voice is not loud enough. The messages from a missed call are not so easy to understand or loud enough. I am not happy with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Good unit / lives up to claims

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's advertised to do. This is becoming more difficult these days.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 4 out of 5 stars

    Great product. Easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly. Only negative, I had to buy two sets to get the number of hand sets I needed. Advertised as "expandable" but individual hand sets were not available.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 5 out of 5 stars

    Panasonic Phone Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Panasonic phone I purchased recently.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you so much for the kind feedback. We’re looking forward to making your experience even better in the future! -C Panasonic

  • Rated 5 out of 5 stars

    Panasonic Home Phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system has 3 phones and you can order more phones from the company (which I have done so I can have phones in different places in the house). I love that it tells me who is calling!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Very disappointing sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality on this phone is terrible. All incoming and outgoing voices sound like people have speech impediments or their dentures are slipping. Bought this as a replacement for another similarly priced Panasonic phone system that lasted 5 years before batteries would no longer recharge and numbers were wearing off - wish I'd kept the old set! This is NOT worth the money.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hello! Thank you for taking the time to share your thoughts and feedback with us! We would kindly recommend you to try the INTERCOM feature on the phone and see if the quality is the same. Also, please disconnect and reconnect the tel line. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -M Panasonic

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Mediocre system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So-so phone system. Volume isn't great, nor is clarity of calls. Probably would not buy again.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Great phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my grandmother. She needed phones in each room. Great phones with loud ring.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate you took the time to provide us with your feedback! We are happy to hear the product meets your expectations. -M Panasonic

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    How do I return the Panasonic Phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were not happy with these phones. Not one single phone would hold a charge. The 2 extra phones were not compatible with the set we ordered. I put in a call to the Geek Squad, because I bought the insurance on them and they could not give me an appointment until the end of December according the the web site. In turn I have these phones I need to see how to return them. I did purchase new Vtech phones from Best Buy. Again the two extra phones were not compatible but Vtech sent me two phones that were compatible with my base phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for reaching out! We are sorry to hear about the inconvenience and situation you are experiencing. In regards to the return, we would kindly recommend you to consult the return policy of Best Buy or contact them directly. Panasonic

  • Rated 5 out of 5 stars

    Two Thumbs Up

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These phones are clear when speaking and hassle free.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your feedback means a lot to us. We're glad you're pleased with our product and the 5-star rating you've given us. -M Panasonic

  • Rated 5 out of 5 stars

    happynow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having good luck with the new phone. Good buy as it works much better than the phone I took back. Has not gone out on us. Thanks

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leaving be the new phones. Where we live we have to have a land line and cell phones

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your review, we are glad that this unit suits your needs. We look forward to hearing back from you. #C Panasonic

  • Rated 4 out of 5 stars

    worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    basic phone for those who still use a landline. Sound quality not super but acceptable

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 5 out of 5 stars

    GREAT PHONE

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked perfectly front out of the box. no set up needed

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      It is our pleasure to read your valuable feedback. Thank you for this! -C Panasonic

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cordless phone set, hard to find but Best Buy had them in stock at our local store.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast charging and long lasting battery. I recommend

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your recommendation is greatly appreciated! Thank you for your support. -C Panasonic

  • Rated 5 out of 5 stars

    Great phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy the panasonic phones. They work the best and last the longest

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to leave your feedback! -C Panasonic