Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1063 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers commend the KX-TGM420W phone system for its ease of use and sound quality. Many appreciate the call blocking and caller ID features, as well as the phone's overall value. Some users have noted issues with the instructions, volume, and buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,063 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Landline

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To me this is a great brand & went looking for a replacement of old unit. It 's simple to use & that is the reason i wanted the same unit.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your input! We are happy to hear you're enjoying the product! -M Panasonic

  • Rated 5 out of 5 stars

    Great handset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always owned Panasonic phones due to their durability and range. Parents moved to a new home so we picked this up as cell service is non existent in their new home. Phones work with Comcast and are nice and clear with gold range.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Caller id

    Rated 5 out of 5 stars

    Works great.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume adjustable to work with any ones hearing ability. Also announced the name of incoming caller! Plenty of memory for storing address book phone numbers.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    Pretty good replacement phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced our old Panasonic cordless phone of 15+ years with this one as we figured it would be comparable to our old one which the dial buttons had worn out on. While it was easy to set up and use I was a little disappointed that it was all plastic and instead of a single plug in battery which was cheap and easy to replace it has two Ni-MH batteries in each handset. The screen is larger though and the buttons large and well marked which is a plus for us oldtimers!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Replacement phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and prompt delivery. Phones replacement for old Panasonic land line.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the glowing review and the 5-star rating. We're delighted to have provided you with a positive experience. -M Panasonic

  • Rated 3 out of 5 stars

    Good phone but some concerns

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned several Panasonic cordless phones over the years and when it came to purchasing a new phone as a gift for my aging sister, I naturally chose Panasonic. The model KX-TGL432B was not my first choice but Best Buy was out of stock on the phone I wanted, the KX-TGD532W. The latter being a newer model and on sale. The KX-TGL432B worked fine but the controls and interface were somewhat confusing for my 84-year-old sister and husband. For example, the Call Block function is on the down arrow of the Left/Right-Up/down function control. The function of the Call Block is to block annoying robocalls, but I found it also easy to push this key by mistake and permanently block important callers. The ring tone was not as loud as the KX-TGD532W and the speaker sound was also somewhat distorted. The KX-TGD532W is a far better choice which I was able to purchase two days later. Rather than return the KX-TGL432B to Best Buy, I gave the phone away to charity.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Functional

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device has been working pretty well. Though I had no expectations of its functionality, the sound is fairly loud.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good basic telephone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Easy to set up and space saving. - A reasonable basic home phone - Wish it had two things (probably in a more advanced version): 1. A tone to indicate messages (not just a flashing light) 2. An easier way to delete missed calls

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Panasonic cordless phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new Panasonic cordless phones easy to set up like the features.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for sharing your satisfaction with us! -C Panasonic

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good value for money

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to get set up. Buttons a bit small, unlit. Sound quality is excellent. Uses Rechargeable AAA batteries (included) instead of the usual proprietary ones (AT&T for instance).

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Happy customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad to have it. I am getting more and more familiar with it as time goes on. I am glad I purchased it. Thank you for having it in the store and at a good price.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We deeply appreciate your feedback! Panasonic

  • Rated 5 out of 5 stars

    Good quality

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Great finish. Loud speaker works very well. Battery life is great!

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for reliability

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speaker feature works well but to the ear it’s not as clear audibly as it perhaps should be...it’s a little hard to hear at the ear. Easy to use as a phone though. Good reception.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cordless phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very good phones,no problems so far since we have only had them for a month or so.Hope we will have many years of service with these Panasonic cordless phones.Thankyou Best Buy for the excellent help and service,your employees are 100%.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phone

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm surprised by how clear the voices are. I'm certainly impressed.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are pleased you are enjoying the product and we appreciate you sharing your thoughts with us and the rest of the community! -C Panasonic

  • Pros mentioned:
    Call blocking

    Rated 5 out of 5 stars

    Easy navigation and large numbers for seniors.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld telephone with easy grip and large numbers for seniors. Simple programming steps for stored telephone book. Best feature is ability to block extremely high number of robo or otherwise unwanted annoying calls.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    High quality portable phone

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. One caveat: few will ever use all the menu features without consulting the booklet. This phone replaces one I bought 15 years ago at Best Buy. I hope it lasts that long.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great old technology

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up for my sister in law. worked first time with no problems.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your 5-star review, we deeply appreciate it! -M Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    panasonic cordless phone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this phone. it is easy to use and like the light in the background.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your excellent feedback, it is much appreciated! -C Panasonic

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    best one

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good features - easy to use and hold - has everything i need

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. -C Panasonic