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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 1065 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers regard the KX-TGM420W DECT 6.0 Expandable Cordless Phone System as easy to use with great sound quality, call blocking, and caller ID features. Many appreciate its price, diverse features, and good battery life. However, some customers have noted issues with the instructions, volume, and buttons. Overall, the phone is well-received for its practicality and functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,065 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality great. Voice understandable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this phone to anyone else. Awesome

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for taking the time to share your thoughts and feedback with us! -M Panasonic

  • Rated 2 out of 5 stars

    TOO COMPLEX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone has some good features: announces calls. Has a lot of features we dont need. Complex. Every entry must be made using their 3 digit programming code. must keep book handy. Does not indicate how to delete a call you listened to. I keep unplugging it and going back to my existing phone.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    Missed the mark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extension does not send well, callers think I am not responding

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 3 out of 5 stars

    no visual number id

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Caller id is not showing, on screen, even tough it stated with caller ID

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 1 out of 5 stars

    Stopped working after 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked fine for about 4 months. Then it stared to have lots of static and would not play back messages that you could understand. Checked the phone out in a neighbors house with the same results, so it wasn't a phone line problem Sent this phone back to Panasonic since it was under 1 yr. warranty. They sent new one that was red not black and it also did not work! Very disappointed Panasonic customer!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 1 out of 5 stars

    Outdated! This is not an upgrade!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible phone! The sound in calls and the ringer are tin-ny. The interface is extremely outdated and very unclear. The phone itself is thick and old style looking. I was loyal to Panasonic when cordless phones came out. They were great. Then I tried VTech. Liked them but when I saw Panasonic again I had to go back. However, this model is so audibly and functionally disturbing that I am just going to have to get another VTech. Too late to return but I just cant take it anymore. And I'm throwing this one in the trash. Wouldnt give this phone away to an enemy - well actually, that's the only person I would give this phone to.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit. Kindly be informed that the sound quality can be affected by the installation of your base unit.
      We would like to check if the unit is installed properly, if you would provide us with further information regarding your experience in order to determine how we can provide you with a solution.
      You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 3 out of 5 stars

    This system seems to be ok--somewhat confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system seems ok,but somewhat confusing to set up for the elderly

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    House phones are almost obsolete but this does the job for now

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    great phone for simple use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what I needed. Nothing over fancy but will work

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    A little hard to figure out functions of phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the fact that you can store so many numbers

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set up. Access buttons smaller than last similar Panasonic & too many controls accessed by one button. Will search beyond Panasonic before next purchase.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 2 out of 5 stars

    A bit confusing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to handle and difficult to access features. Not good for the elderly.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi! We are sorry to hear that you are having difficulties with the product. We recommend that you contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9 am-5 pm EST for assistance. -C Panasonic

  • Rated 2 out of 5 stars

    Terrible reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features are decent and the phone is comfortable to use, but in the several months of use, the reception is often staticky or cuts out. Seemed like a good, low-cost, occasional use phone, but it’s even worse than expected.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Still hear my voice in background sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still don't know if I want to keep this phone, I still heat my voice if I say Hi how are you Real fast I hear Hi how are you. I don't know if it is the phone or if it my phone line.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Please check if everything is fine from your Network Provider side.
      Should you require further assistance, please contact our team via Live Chat : shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 2 out of 5 stars

    PHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is my opinion that the phone is to complicated to use, and the quality of reception is poor.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Even with checking reviews, this is not a good ph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a panasonic phone before. Lasted a very long time and was great phone, very g ood quality. This phone is not good quality. Speaker is terrible, seems cheaply made.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 1 out of 5 stars

    Difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features on this phone are difficult to use. Because the features are not well defined and instead clumped together using only one or two buttons, its difficult to use them. The screen on the phone is not well lit, which adds to the difficulty of figuring out how to activate any of the features.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    I don’t like this phone much

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It drop calls a lot of calls ring once n goes to answering machine had a older Panasonic phone thought I could transfer all of my people in the phone book to this nope

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My local Best Buy did not have this cordless phone in stock, so I purchased it on line at bestbuy.com where I found that it was "on clearance".. The cordless set arrived within 2 days. I had no problem charging the main phone but it wouldn't retain memory. The second unit would not charge at all. I had no problem returning the phone to my local store, but chose to buy a different model at another store because Best Buy did not carry it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t have easy paths to operations too many steps and very unclear from labels on phone

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic