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Customer Ratings & Reviews

Your price for this item is $79.99

Customer reviews

Rating 4.5 out of 5 stars with 1061 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers express satisfaction with the ease of use, sound quality, and call blocking features of the KX-TGL432B phone system. Many also appreciate the caller ID, price, and battery life. However, some users mention challenges with the volume level and find the instructions less than helpful. A few also noted some difficulties with the buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,061 reviews
  • Rated 1 out of 5 stars

    Outdated! This is not an upgrade!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrible phone! The sound in calls and the ringer are tin-ny. The interface is extremely outdated and very unclear. The phone itself is thick and old style looking. I was loyal to Panasonic when cordless phones came out. They were great. Then I tried VTech. Liked them but when I saw Panasonic again I had to go back. However, this model is so audibly and functionally disturbing that I am just going to have to get another VTech. Too late to return but I just cant take it anymore. And I'm throwing this one in the trash. Wouldnt give this phone away to an enemy - well actually, that's the only person I would give this phone to.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Your review is very concerning to us and we are really sorry to hear that you are not satisfied by this unit. Kindly be informed that the sound quality can be affected by the installation of your base unit.
      We would like to check if the unit is installed properly, if you would provide us with further information regarding your experience in order to determine how we can provide you with a solution.
      You can reach out to us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. Panasonic

  • Rated 1 out of 5 stars

    Stopped working after 4 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone worked fine for about 4 months. Then it stared to have lots of static and would not play back messages that you could understand. Checked the phone out in a neighbors house with the same results, so it wasn't a phone line problem Sent this phone back to Panasonic since it was under 1 yr. warranty. They sent new one that was red not black and it also did not work! Very disappointed Panasonic customer!

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the feedback. Panasonic

  • Rated 3 out of 5 stars

    This system seems to be ok--somewhat confusing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system seems ok,but somewhat confusing to set up for the elderly

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    A bit confusing

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to handle and difficult to access features. Not good for the elderly.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Hi! We are sorry to hear that you are having difficulties with the product. We recommend that you contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9 am-5 pm EST for assistance. -C Panasonic

  • Rated 3 out of 5 stars

    Worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    House phones are almost obsolete but this does the job for now

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 3 out of 5 stars

    great phone for simple use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what I needed. Nothing over fancy but will work

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to set up. Access buttons smaller than last similar Panasonic & too many controls accessed by one button. Will search beyond Panasonic before next purchase.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 3 out of 5 stars

    A little hard to figure out functions of phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the fact that you can store so many numbers

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    PHONE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is my opinion that the phone is to complicated to use, and the quality of reception is poor.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Still hear my voice in background sometimes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still don't know if I want to keep this phone, I still heat my voice if I say Hi how are you Real fast I hear Hi how are you. I don't know if it is the phone or if it my phone line.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Please check if everything is fine from your Network Provider side.
      Should you require further assistance, please contact our team via Live Chat : shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST Panasonic

  • Rated 2 out of 5 stars

    Terrible reception

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features are decent and the phone is comfortable to use, but in the several months of use, the reception is often staticky or cuts out. Seemed like a good, low-cost, occasional use phone, but it’s even worse than expected.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Even with checking reviews, this is not a good ph

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had a panasonic phone before. Lasted a very long time and was great phone, very g ood quality. This phone is not good quality. Speaker is terrible, seems cheaply made.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 1 out of 5 stars

    Difficult to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The features on this phone are difficult to use. Because the features are not well defined and instead clumped together using only one or two buttons, its difficult to use them. The screen on the phone is not well lit, which adds to the difficulty of figuring out how to activate any of the features.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 2 out of 5 stars

    Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t have easy paths to operations too many steps and very unclear from labels on phone

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for your feedback, we deeply appreciate it! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 2 out of 5 stars

    I don’t like this phone much

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It drop calls a lot of calls ring once n goes to answering machine had a older Panasonic phone thought I could transfer all of my people in the phone book to this nope

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 1 out of 5 stars

    Not a user friendly product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy technician said it has caller ID 3and we can set it up at home. It was misleading beaucse we found out it should be done through the phone company (service provider)

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      We apologize for any confusion. Indeed, caller ID is a service that is provided and enabled by your phone company. While our telephone system is compatible with caller ID, you will need to contact your service provider to activate it. -M Panasonic

  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My local Best Buy did not have this cordless phone in stock, so I purchased it on line at bestbuy.com where I found that it was "on clearance".. The cordless set arrived within 2 days. I had no problem charging the main phone but it wouldn't retain memory. The second unit would not charge at all. I had no problem returning the phone to my local store, but chose to buy a different model at another store because Best Buy did not carry it.

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review.. Panasonic

  • Rated 4 out of 5 stars

    Great phone, easy to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the phone for my grandma. Very easy to use. Only bad point about it is that the ringer is a bit low comparing to her older one. But yet it does the job.

    I would recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review. Panasonic

  • Rated 2 out of 5 stars

    what does this mean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I plan to return this item and find another phone system

    No, I would not recommend this to a friend
    • Brand response from Panasonic Team
      Posted .

      Thank you for the review! If you require further guidance in regards to this model, please do not hesitate to contact us directly and we will be more than happy to answer your questions: https://shop.panasonic.com/contactus . -M Panasonic

  • Rated 1 out of 5 stars

    Not what I thought

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This telephone has been a huge disappointment compared to the last one I bought from you. I honestly did not think I had much choice as most had three or four receivers, and I needed/wanted only two. I rarely use this phone and find myself much preferring my cell phone or wishing my last phone still worked. It lasted for years, and I had no complaints.

    No, I would not recommend this to a friend
    • Brand response from PanasonicAnswers
      Posted .

      Thank you for reaching out Betsy! We are sorry to hear that you have had a negative experience with our product. We appreciate you being a supporter of the Panasonic brand and hope that you will consider continuing you usage of our products in the future. Panasonic