Customer Ratings & Reviews
- Model:
- KX-TGL432B
- SKU:
- 5229307
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the product's ease of use, sound quality, and useful features such as call blocking and talking caller ID. They also appreciate its good battery life, range, practical size, and overall value for the price, noting it is simple to set up and the answering machine works well. However, a few customers have raised concerns about the volume level, unhelpful instructions, and the design of the buttons.
This summary was generated by AI based on customer reviews.
It's audio is EXTREMELY POOR
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's audio is EXTREMELY POOR even with volume turned up to max. Same is true while using speaker feature. Would not recommend. Should have returned but exceeded return policy timeframe.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for brining your phone problem to our attention. We sincerely apologize for the telephone's failure and inconvenience it caused. Since, we have not received similar complaints about this model phone. We will like to refer it to service https://shop.panasonic.com/supportservice. Panasonic includes an 1-year warranty for parts and labor which starts on your date of purchase. Please include your shipping address, description of problem, copy of proof of purchase, and your best day time number.
Land phones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor qualith and not intuitive to use. I am going to replace thrm
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Having difficulty registering it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not registered it and cannot use it because it is not registered. Companies need to make products that are user friendly. I just want to plug it in and use it.
No, I would not recommend this to a friendBrand response from PanasonicAnswers
Posted .Registration:
The supplied handset and base unit are
pre-registered. If for some reason the handset
is not registered to the base unit, re-register
the handset.
1 Handset:
MENU #130
2 Base unit:
Press and hold LOCATOR for about 5
seconds.
If all registered handsets start ringing,
press LOCATOR again to stop, then
repeat this step.
3 Handset:
Press OK, then wait until a long beep
sounds.
AE
Too much static
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing instructions and difficult to figure out
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Joan, thank you for reaching out to us. We are sorry to hear that you are having difficulties navigating through the instructions. Please contact our tech support team via chat for additional support https://shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est.
Awesome phone set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large keypad numbers options great speaker phone is good
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review.
Panasonic phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK but not as good as my previous Panasonic phone.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Keep your old phone it’s probably better than this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Messages are very poor sound quality. Incoming voice over the ringing is difficult to understand.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST: https://shop.panasonic.com/contactus . -M
i could not get this to work took it back they
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get this product to work took it back they would not give me a refund or credit I had my receipt.Only 15 days to bring back it was 21 days no one explained that to me when I purchased.I want shop their ever again I 've been a long time customer,
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
cracking sound, people can't hear me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.cracking sound, people can't hear me, i can't hear them. I replaced another set just like this except it failed after several years while this one fails from day 1
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing your telephone to our attention. We sincerely apologize for the telephones failure and the inconvenience it caused. We would first recommend that you test the unit in another working jack, or test another phone at your location to confirm if the issue is the phone or your connection (jack). If problem with the line contact your phone company to report the issue. If it is the phone the problem will be the same no matter where you connect it. If you have additional questions contact our tech support team via chat at shop.panasonic.com/contactus
Inferior to Uniden
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn't happy with the quality and too difficult to set-up. Ended throwing out and going back to a Uniden, which I previously had and really liked.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback! Your input helps us understand the customer's experience and improve our products. -M
Worst phone ever probably will return when able to
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't ring loud enough very hard to hear when on the phone. Even with volume the whole way up.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Didn't last 4 months and quit working
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked long enough for me to throw away the receipt. Just died after 4 months.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear of your experience. Please contact your seller so you might get a copy of the receipt. For further assistance and service options please contact our team: shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Won’t work with internet lines
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The phone is good and will work with a regular ( overpriced ) AT&T line but does not work properly with an internet phone line
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback. The Phone System is not supposed to work with an Internet Cable.
All is needed is a landline cable provided from your Home Network Provider.
Inconsistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The base works but the secondary phone has been erratic. So frustrating.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for letting us know about your experience with this product. Considering the situation you are experiencing, the best course of action would be to contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Don’t Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Dropped calls. Static calls. Hard to hear.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for bringing this to our attention. We will use your feedback for future improvements. Do let us know if there is anything else we need to know to improve this area of concern. You can contact us via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
WOULD NOT WORK PROPERLY RETURNED IT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WOULD NOT WORK TOLD CLERK COULD THEY DO SOMETHING WITH IT AND THEY SAID I WOULD HAVE TO CALL THE GEEK SQUAD
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review..
Phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this phone for2 months and it keeps disconnecting my call after a few minutes talking.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Lynda, thank you for bringing your phone problem to our attention. We sincerely apologize for the phone's failure and the inconvenience it caused. New Panasonic telephones include a 1-year parts and labor warranty. We would recommend that you contact our tech support team via chat at shop.panasonic.com/contactus Mon-Fri 9am-5:30pm est. We will also need to know if you are getting the low battery indicator before it disconnects.
not the best phone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a land line - is OK - understanding the phone operations may be good for tech savvy individuals is almost a necessity. I rarely use the phone due to cell phones, In my newer home there is only one land line connection and is not where this phone can be located - so for internet phone - is in a poor location for use..
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for providing feedback regarding your phone. We understand how challenging some technology can be, and would like to offer the opportunity to have someone assist you, so that you may have an better understand of the operation of your unit. We recommend that you reach out to our chat team https://shop.panasonic.com/contactus, for further assistance regarding questions you may have.
We hope this helps, and have a wonderful day.
Bad fit
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not fit on the charger correctly so the phone never charges
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear of this situation. The best course of action would be to contact your seller directly. Should your require further assistance, please contact us via Live Chat: shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Terrible phone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone speaker went out . I would not recommend this phone to anyone.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Your review is very concerning to us and we are really sorry to hear that you had struggles using it.
We would appreciate it if you would contact our Support Team via Chat to speak with a customer care representative about your recent experience in order to determine how we can provide you with a solution: shop.panasonic.com/contactus Mon-Fri; 9AM-5PM EST