Customer Ratings & Reviews

Purchased this as a replacement for expired Saeco machine (previous generation model manufactured by Philips). Would prefer to have option to rate at 3.5 stars. User interface and drink options are very good. LatteGo function is convenient for milk-based drinks. The number of options for brewing temp, dosing strength, and extraction volume gives numerous options to "dial in" automatic machine. Cleaning details, particularly for LatteGo carafe, has improved with this line. Three concerns after using the machine for a while: 1. While the volume increments for extraction and volumes are very accurate, the increments come in fixed numbers (e.g.: pick between 140ml and 180ml); the Saeco model provides more flexible options for tuning; 2. Previous Saeco models have water carafe inserts under a hinged door. with regular carafe cleaning recommended weekly. The 5500 carafe slides out horizontally every time a water refill is required. Persistently unplugging and plugging in the carafe to the machines water intake multiple times a day is a long-term opportunity for failure; 3. Overall build quality is a concern. After having two prior Saeco models that averaged more than seven years each, construction materials and overall machine quality feels significantly less, comparatively speaking.

Best coffee maker you can have and so easy to use.

Coffee quality, lot of choice. Saves money from ordering outside

Beware – the milk holder has a hole in the bottom, so if the container isn’t seated securely or properly, it can make quite a mess. My solution was to use some epoxy to fill the hole, and now there’s no mess at all! I hand wash it anyway, so it’s not an issue. Inside, you need to pull out the inner unit and lift the yellow lever, or the LED screen will display a water issue—something not mentioned anywhere. Overall, it’s a nice, compact unit that dispenses quickly and works well, just needs a few tweaks.

This machine is wonderful. I would highly recommend the machine and Best Buy. I did not want to purchase it off of Amazon because to many third party sellers on there and sometimes you get a item already used. That is why I recommend Best Buy.

Extremely happy with my purchase at the time of this review I have owned the machine for 6 months and extremely happy with this purchase.

All the auto function and the set ur own profile makes it great just by setting ur profile and pick what I want and saving it each time

The best I’ve used! I’ve had Neapresso machines for years and I just got tired of the pods. This machine does so well that I have not been to Starbucks in 3 weeks now!

Love it, super easy to use. We use it every single day it’s easy and fast.

I am happy with my new coffee maker. Someone stole the first one I bought before I could even try it but this one is perfect for my needs.

I’ve had this for about a month right now. It uses a ton of being special if you have four adults using the machine in the house to the tuna 1 to 2 cups a day.. machine is always canceling always resetting always backed up. you also have to buy an extra thing for descaling, which means cleaning the machine because of the oil residue. I’m actually hoping I can still return this and get my $800 back go back to a regular drip coffee.

Love it!!!! Now I take 3x more coffee, LoL, but my wife and I both love it.

Love this machine, great coffee choices and so convenient

Excellent machine. Professional grade and every time! Loving it.

User friendly, great machine. Coffee taste great, highly recommended.

nice espresso machine , easy to use, perfect match for a lazt person like me

This coffee maker is so nice! Makes so many different types of coffee. Settings for each of us plus a guest so we can save the way we like our coffee to be strong or light extra foam etc.