Customer Ratings & Reviews
- Model:
- PN32-551-24U
- |
- SKU:
- 6569962
Customer reviews
Rating 4.5 out of 5 stars with 560 reviews
(560 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 32” Class LED HD Smart Xumo TV favorably for its picture quality, ease of use, and price. The size and simple setup are also appreciated by some. However, a few customers have noted issues with connectivity and app performance.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Basement TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out of the box and it was packaged good. Everything was included. Installed feet and plugged it in. It walked me through the setup process with no problems. It now works great!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JohnZ,
Thank you for your review! We're glad to hear that your new Pioneer 32” Class LED HD Smart Xumo TV was well-packaged and easy to set up. It's fantastic that everything went smoothly and that it's working great in your basement. If you have any questions or need further assistance, don't hesitate to reach out. Enjoy your new TV! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 5 out of 5 stars
Pioneer Xumo TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were able to return our Xumo streaming box saving us the rental fees.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, mbc315! It’s great to hear that the TV’s built-in features helped simplify your setup and brought added convenience by eliminating extra equipment. We’re glad it’s working well for you and appreciate you sharing your experience! Jeth| Pioneer Support.
- Pros mentioned:Price
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV that I was able to catch on sale at a great price
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your positive feedback! We’re thrilled to hear that you’re enjoying your new TV and that you were able to take advantage of a great sale. It’s always wonderful when our customers find both quality and value in our products. If you have any questions or need further assistance, feel free to reach out. Enjoy your viewing experience! Keith | Pioneer Support
- Cons mentioned:Connectivity
Rated 2 out of 5 stars
BEST BUY FRAUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was NOT fully checked for function & is NOT in EXCELLENT condition as was advertised-FRAUD by BEST BUY. TV randomly turns off by itself, intermittent sound but no picture, picture freezes, few times tv has not turned on after pushing power button.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Insignia Customer, for voicing your concerns. We’re sorry to hear the TV’s performance did not match your expectations. Your experience is not what we strive for, and we truly appreciate you bringing these issues to our attention. Tine | Pioneer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great little tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality with good refreshing rate
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi MohammedJ,
Thank you for your review! We’re delighted to hear that you’re enjoying the excellent picture quality and good refresh rate of the Pioneer 32” Class LED HD Smart Xumo TV. If you have any other feedback or need further assistance, feel free to reach out. Patricia | Pioneer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality is great and the price was great.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Celo843, for your feedback! We're thrilled to hear that you're enjoying the Pioneer 32” Class LED HD Smart Xumo TV and that you're pleased with both the picture quality and the price. Your satisfaction is very important to us! Jeth | Pioneer Support.  https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
Rated 5 out of 5 stars
Love this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV great price nothing more to and other than I love the fact that Best buy has many options of buying TVs of all sizes and all prices
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the wonderful feedback, Jeffew64! We're so glad to hear you're enjoying your TV and that you appreciate the variety and flexibility Best Buy offers when it comes to finding the perfect fit. It’s always great to know when a product and shopping experience come together just right—your support means a lot! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Good for price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Clear and bright picture.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback! We’re glad to hear that you find the product to be a good value for the price and that you’re enjoying the clear and bright picture. If you have any questions or need further assistance, please don’t hesitate to reach out. Enjoy your new product! Keith | Pioneer Support
Rated 5 out of 5 stars
Good Basic TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic TV for the money. Built in app interface very similar to Fire TV
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, fcwong, for your review. We’re glad to hear the Pioneer TV delivers solid value as a basic option and that the built-in app interface offers familiarity and ease of use. We appreciate your feedback and hope the TV continues to meet your needs. Tine | Pioneer Support
Rated 3 out of 5 stars
Maintenance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over all I think its a good tv. In my opinion it could hang with the best of them. The only problem I have is that it has to work with access ports. Unfortunately, it doesn't have a cable coax attachment. Working as a maintenance guy in a nursing home is kind of impossible, all we have are cable ready
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, Darian! We're glad you like the TV overall. We appreciate your note about the coax port—your insight as a maintenance professional is valuable and will be shared with our team for future improvements.
— Shiela | Pioneer Support
- Pros mentioned:Picture quality
Rated 5 out of 5 stars
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice quality television and the colors are vibrant
I would recommend this to a friend - Pros mentioned:Picture quality
Rated 5 out of 5 stars
Great TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV have the best picture i ever seen great tv
I would recommend this to a friend Rated 5 out of 5 stars
32" Pioneer TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought several tv's for the nursing facility I work at and they work great!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, BrenC, for your review. We’re pleased to hear the TVs are performing well in your nursing facility and appreciate your trust in the Pioneer brand for multiple purchases. Tine | Pioneer Support
Rated 4 out of 5 stars
Great value TV for a small space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value smart TV that supports the Xfinity streams app. It doesn't have loud sound. You have to turn it up past 60-70% to hear it.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Mike! We're glad to hear you're enjoying the value and smart features of the TV, especially with support for the Xfinity Stream app. Your input is appreciated and helps highlight the features that matter most to users—thanks for sharing your experience! Jeth | Pioneer Support.
Rated 5 out of 5 stars
Classroom Tvs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were just what we needed for our small school. Affordable! I am so excited for the kids.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .That’s wonderful to hear, Daniel! So glad the TVs are a great fit for your school—hope the students enjoy every moment!
— Shiela | Pioneer Support
- Pros mentioned:Picture quality
Rated 3 out of 5 stars
No way Hosea. NOT XUMOtv for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Poor ease of use. Had so many AI additions that I could not get rid of. Had to cease using it and will end up giving it away.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Performs as expected. Very good for the inexpensive price,
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review of the Pioneer 32" Class LED HD Smart Xumo TV! We're glad to hear it's performing well and delivering great value for the price. That’s exactly what we aim for.
If you ever have any questions or need support, feel free to reach out. We appreciate you choosing Pioneer! Ivy | Pioneer Support
Rated 4 out of 5 stars
Smart TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well like all the old connections and the smart features
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you again, STEFANC! Your continued trust in Pioneer and appreciation for both the smart functions and legacy connectivity are truly valued. Tine | Pioneer Support
Rated 5 out of 5 stars
Great Smart TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 3rd Pioneer I have purchased, love the XUMO being pre-loaded.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Third time’s the charm—so glad you’re enjoying the built-in Xumo experience again. Appreciate your continued trust in Pioneer!
— Shiela | Pioneer Support
Rated 5 out of 5 stars
Great review for best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the service all the employees were helpful and great pricing
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the kind words, TrequanPreston! We're so glad to hear that you had a great experience and found the service and pricing to be just right. It’s always our goal to make every visit smooth and enjoyable, and it’s wonderful to know the team was helpful throughout your purchase. We hope you’re loving your new Pioneer 32” Smart TV! Jeth| Pioneer Support.


















