Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.
This summary was generated by AI based on customer reviews.
Go bigger
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV to take outside. I wish I would’ve went for a bigger size but it’ll do for now. I use a soundbar so I can’t judge the sound.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the feedback, NASCARjunki! We're glad to hear you're enjoying the TV for outdoor use—it sounds like a great fit for your setup. While you mentioned wishing for a larger size, it’s great that this one is working well for now. Using a soundbar is a smart choice for enhancing your viewing experience, and we appreciate you taking the time to share your thoughts! Jeth| Pioneer Support.
Tv order
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice sized tv for a bedroom at a great price.
I would recommend this to a friendGreat TV for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has worked great so far and the price couldn't be ebat.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks, Jeff! We're glad to hear your 32" Pioneer Xumo TV is working great and delivering solid value. We designed this model to be a reliable, budget-friendly option without compromising on smart features—happy to know it's hitting the mark! Patricia | Pioneer Support
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really need to stop buying cheap TVs . It doesn't take some of my streaming service's.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Sparky6047. Thank you for sharing your experience. We’re sorry to hear that the TV isn’t supporting some of your streaming services as expected. We understand how frustrating it can be when a product doesn’t meet your needs, especially when it seems like a good deal at first. Your feedback is important and will be shared to help improve future product offerings and customer satisfaction.
Keith | Pioneer Support
- Pros mentioned:Picture quality
No way Hosea. NOT XUMOtv for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Poor ease of use. Had so many AI additions that I could not get rid of. Had to cease using it and will end up giving it away.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
So-so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clarity, easy to set up. The streaming quit working about a month after I bought it. Luckily I had a Roku express and just plugged that in.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, MarcyG. I understand how frustrating it is when the streaming functionality stops working after a short period. It's good you had a Roku Express as a backup!
If you'd like to explore troubleshooting options for the TV's streaming or discuss potential solutions, please contact our Pioneer customer support team (1-800-421-1404). They're ready to assist you. - Mae | Pioneer Support
Not good sound volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it’s a pretty good tv. Sound is not so great, (referring to the volume) have to turn it way up.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, ElishaD, for your feedback. We’re glad the TV worked well for your needs and appreciate your comments on the sound volume. Your input will help us continue improving. Tine | Pioneer Support
Linking to Spectrum was problemmatical
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the size and shape of the TV but it was very difficult to get it set up to use my Spectrum provider. It quit in the middle of the instructions. Fortunately the Spectrum technician came over and helped me set it up. I had to set up an account with the TV Xumo company which was not easy.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re glad to hear that you’re happy with the size and shape of the TV. We understand that the setup process with your Spectrum provider and creating a Xumo account may have been challenging, and we appreciate your patience in working through it. It’s great that the Spectrum technician was able to assist and get everything up and running. Your feedback is valuable and helps us identify areas where the setup experience can be improved for future users. Keith | Pioneer Support
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing incredible TV I love it. I will buy it again over and over again.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .DANNYS, thank you for the incredible feedback! It's fantastic to hear you love the 32-inch Pioneer Smart TV so much that you'd buy it again and again. Your enthusiasm is the best compliment we could receive.
- Shiela | Pioneer Support
32" TV perfect for offgrid cabin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live offgrid with limited electric. This 32" is energy efficient and PERFECT. Xumo, Tubi, etc already on there. LOVE IT
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the wonderful feedback, FeralForestHag! It’s great to hear the Pioneer 32” Smart Xumo TV is a perfect fit for your off-grid lifestyle—energy efficiency and built-in apps like Xumo and Tubi really make it a convenient and enjoyable choice. We’re so glad it’s bringing entertainment to your unique setup! Jeth | Pioneer Support.
Love this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV great price nothing more to and other than I love the fact that Best buy has many options of buying TVs of all sizes and all prices
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the wonderful feedback, Jeffew64! We're so glad to hear you're enjoying your TV and that you appreciate the variety and flexibility Best Buy offers when it comes to finding the perfect fit. It’s always great to know when a product and shopping experience come together just right—your support means a lot! Jeth | Pioneer Support.
Definitely Worth It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. The smart TV has so many apps already instalked. Very easy to use and navigate with the remote.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DanielC,
We’re so glad to hear you’re enjoying your new Pioneer Smart TV! It’s great to know the pre-installed apps and easy-to-use remote are making your experience smooth and enjoyable. Thanks for sharing your feedback it means a lot to us that you’re happy with your purchase! Patricia | Pioneer Support
Long time Best Buy satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service Product , very satisfied with quality and performance Was a suggestion from best but sales person and a 100% great suggestion for what I needed .
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, BrentR, for your excellent feedback! We're thrilled to hear that you're very satisfied with the quality and performance of your Pioneer 32” Class LED HD Smart Xumo TV and that our sales person's suggestion was spot on for your needs. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy your new TV! Jeth | Pioneer Support.
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pioneer TV was easy to setup. My only complaint is that it does not have a built in Ethernet cable.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the feedback, JonathanM. We’re pleased to hear the setup was easy and the TV is serving you well. Noted on the Ethernet your insight helps us refine future improvements. Tine | Pioneer Support
Great value TV for a small space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value smart TV that supports the Xfinity streams app. It doesn't have loud sound. You have to turn it up past 60-70% to hear it.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Mike! We're glad to hear you're enjoying the value and smart features of the TV, especially with support for the Xfinity Stream app. Your input is appreciated and helps highlight the features that matter most to users—thanks for sharing your experience! Jeth | Pioneer Support.
- Cons mentioned:Connectivity
BEST BUY FRAUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was NOT fully checked for function & is NOT in EXCELLENT condition as was advertised-FRAUD by BEST BUY. TV randomly turns off by itself, intermittent sound but no picture, picture freezes, few times tv has not turned on after pushing power button.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Insignia Customer, for voicing your concerns. We’re sorry to hear the TV’s performance did not match your expectations. Your experience is not what we strive for, and we truly appreciate you bringing these issues to our attention. Tine | Pioneer Support
Amazing!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price of the TV, it’s an incredible choice for a child’s first TV.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Steven, thanks for the amazing review! We're thrilled that our 32" Pioneer Smart Xumo TV is a great choice for a child's first TV. We hope they love it!
- Shiela | Pioneer Support
Television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv bought it for Mexico and it’s on its way there.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Abeces, for sharing your excitement! It’s wonderful to hear that the Pioneer 32" Class LED HD Smart Xumo TV is heading to Mexico and already making a great impression. Wishing you many enjoyable moments with it once it arrives! Jeth| Pioneer Support.
Crap TV
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I use this TV the sound goes off or it plays two feeds at once, etc. Then TV freezes up and TV has to be unplugged to get it to turn off.
No, I would not recommend this to a friendgood tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this a good tv for the moneys use it in rental property
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your thoughts, BryanS! It's great to hear the Pioneer 32" Smart Xumo TV is proving to be a smart and practical choice for your rental property — we love knowing it's delivering solid value and performance. Jeth| Pioneer Support.