Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.
This summary was generated by AI based on customer reviews.
Not that great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really need to stop buying cheap TVs . It doesn't take some of my streaming service's.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Sparky6047. Thank you for sharing your experience. We’re sorry to hear that the TV isn’t supporting some of your streaming services as expected. We understand how frustrating it can be when a product doesn’t meet your needs, especially when it seems like a good deal at first. Your feedback is important and will be shared to help improve future product offerings and customer satisfaction.
Keith | Pioneer Support
Basement TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took it out of the box and it was packaged good. Everything was included. Installed feet and plugged it in. It walked me through the setup process with no problems. It now works great!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JohnZ,
Thank you for your review! We're glad to hear that your new Pioneer 32” Class LED HD Smart Xumo TV was well-packaged and easy to set up. It's fantastic that everything went smoothly and that it's working great in your basement. If you have any questions or need further assistance, don't hesitate to reach out. Enjoy your new TV! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Not good sound volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, it’s a pretty good tv. Sound is not so great, (referring to the volume) have to turn it way up.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, ElishaD, for your feedback. We’re glad the TV worked well for your needs and appreciate your comments on the sound volume. Your input will help us continue improving. Tine | Pioneer Support
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pioneer TV was easy to setup. My only complaint is that it does not have a built in Ethernet cable.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the feedback, JonathanM. We’re pleased to hear the setup was easy and the TV is serving you well. Noted on the Ethernet your insight helps us refine future improvements. Tine | Pioneer Support
32" TV perfect for offgrid cabin
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live offgrid with limited electric. This 32" is energy efficient and PERFECT. Xumo, Tubi, etc already on there. LOVE IT
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for the wonderful feedback, FeralForestHag! It’s great to hear the Pioneer 32” Smart Xumo TV is a perfect fit for your off-grid lifestyle—energy efficiency and built-in apps like Xumo and Tubi really make it a convenient and enjoyable choice. We’re so glad it’s bringing entertainment to your unique setup! Jeth | Pioneer Support.
Definitely Worth It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with my purchase. The smart TV has so many apps already instalked. Very easy to use and navigate with the remote.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi DanielC,
We’re so glad to hear you’re enjoying your new Pioneer Smart TV! It’s great to know the pre-installed apps and easy-to-use remote are making your experience smooth and enjoyable. Thanks for sharing your feedback it means a lot to us that you’re happy with your purchase! Patricia | Pioneer Support
Love this TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV great price nothing more to and other than I love the fact that Best buy has many options of buying TVs of all sizes and all prices
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for the wonderful feedback, Jeffew64! We're so glad to hear you're enjoying your TV and that you appreciate the variety and flexibility Best Buy offers when it comes to finding the perfect fit. It’s always great to know when a product and shopping experience come together just right—your support means a lot! Jeth | Pioneer Support.
Bang for your buck!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV for the price! Very happy with this purchase. Easy setup.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Appreciate the feedback, Sean! Glad the setup was smooth and you're loving the quality. Definitely a smart buy for the price!
- Shiela | Pioneer Support
- Cons mentioned:Connectivity
BEST BUY FRAUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was NOT fully checked for function & is NOT in EXCELLENT condition as was advertised-FRAUD by BEST BUY. TV randomly turns off by itself, intermittent sound but no picture, picture freezes, few times tv has not turned on after pushing power button.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Insignia Customer, for voicing your concerns. We’re sorry to hear the TV’s performance did not match your expectations. Your experience is not what we strive for, and we truly appreciate you bringing these issues to our attention. Tine | Pioneer Support
- Pros mentioned:Picture quality
No way Hosea. NOT XUMOtv for me.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture. Poor ease of use. Had so many AI additions that I could not get rid of. Had to cease using it and will end up giving it away.
No, I would not recommend this to a friend Really nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My girls love their tv for their rooms. I know they will really love it once it’s mounted
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Nikita, thanks for the sweet review! We're so glad your girls are loving their new TVs. Once they’re mounted, it’ll be an even better setup—hope they enjoy every movie night and gaming session!
— Shiela | Pioneer Support
Great value TV for a small space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value smart TV that supports the Xfinity streams app. It doesn't have loud sound. You have to turn it up past 60-70% to hear it.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Mike! We're glad to hear you're enjoying the value and smart features of the TV, especially with support for the Xfinity Stream app. Your input is appreciated and helps highlight the features that matter most to users—thanks for sharing your experience! Jeth | Pioneer Support.
- Pros mentioned:Picture quality
So-so
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice clarity, easy to set up. The streaming quit working about a month after I bought it. Luckily I had a Roku express and just plugged that in.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, MarcyG. I understand how frustrating it is when the streaming functionality stops working after a short period. It's good you had a Roku Express as a backup!
If you'd like to explore troubleshooting options for the TV's streaming or discuss potential solutions, please contact our Pioneer customer support team (1-800-421-1404). They're ready to assist you. - Mae | Pioneer Support
- Pros mentioned:Picture quality
Not good for tailgating and possibly nothing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fine text on the Home menu is pixelated. Sound output is weak, inaudible in my use case. Volume of bluetooth attached speakers and headphones is also limited. Tired enabling and disabling each audio enhancement, with clear voice active a small improvement perceived YouTubeTV began stuttering on the second college football game. Immediate neighbors surrounding us did not have this issue with their YTtv service, their tvs were TCL and Insignia F20. We also tired different ISP but the issue persisted. Picture is fine. Sound was ok when testing prior to tailgate, that was indoor and in a small room.
No, I would not recommend this to a friend Pioneer Xumo TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were able to return our Xumo streaming box saving us the rental fees.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, mbc315! It’s great to hear that the TV’s built-in features helped simplify your setup and brought added convenience by eliminating extra equipment. We’re glad it’s working well for you and appreciate you sharing your experience! Jeth| Pioneer Support.
Long time Best Buy satisfied customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent customer service Product , very satisfied with quality and performance Was a suggestion from best but sales person and a 100% great suggestion for what I needed .
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, BrentR, for your excellent feedback! We're thrilled to hear that you're very satisfied with the quality and performance of your Pioneer 32” Class LED HD Smart Xumo TV and that our sales person's suggestion was spot on for your needs. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy your new TV! Jeth | Pioneer Support.
Pretty good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it’s a pretty decent tv. The screen is extremely fragile so you have to be careful not to press on it at all or it will break.
I would recommend this to a friendGood Basic TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good basic TV for the money. Built in app interface very similar to Fire TV
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, fcwong, for your review. We’re glad to hear the Pioneer TV delivers solid value as a basic option and that the built-in app interface offers familiarity and ease of use. We appreciate your feedback and hope the TV continues to meet your needs. Tine | Pioneer Support
32" Pioneer TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought several tv's for the nursing facility I work at and they work great!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, BrenC, for your review. We’re pleased to hear the TVs are performing well in your nursing facility and appreciate your trust in the Pioneer brand for multiple purchases. Tine | Pioneer Support
Classroom Tvs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were just what we needed for our small school. Affordable! I am so excited for the kids.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .That’s wonderful to hear, Daniel! So glad the TVs are a great fit for your school—hope the students enjoy every moment!
— Shiela | Pioneer Support