Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 32” Class LED HD Smart Xumo TV favorably for its picture quality, ease of use, and price. The size and simple setup are also appreciated by some. However, a few customers have noted issues with connectivity and app performance.
This summary was generated by AI based on customer reviews.
Plays when it wants to..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing problems with this model. I just wanted a small TV for the bedroom and this was definitely the wrong choice. I have another 32 inch TV of a different brand in the guest bedroom works like a charm best TV ever. The reason I’m leaving this Review is I’m actually shopping for another TV and this one’s going in the trashcan. If I had created this TV, I would’ve been embarrassed to offer such a subpar crappy product
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Mike, for sharing your feedback on the Pioneer - 32” Class LED HD Smart Xumo TV. We appreciate your honesty and value your insights. Your experience is important to us, and we will use your comments to continue improving our products and services. Thank you for taking the time to let us know your thoughts. Jeth | Pioneer Support
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for a small tv. Controls confusing. Default not very good.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, Beachbum! We're glad to hear that the Pioneer 32” Smart Xumo TV is serving you well as a compact option, and we appreciate you sharing your thoughts on the controls—your input helps us better understand how we can continue to improve the user experience. Jeth| Pioneer Support
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great and I love it couldn't ask for a better tv
I would recommend this to a friendGreat value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Inexpensive as well. Great value for sure.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TazMen1yak,
Thank you for your great review! We’re thrilled to hear that you’re enjoying your Pioneer 32” Class LED HD Smart Xumo TV. It’s wonderful to know that you find it to be a great value and appreciate its affordability. We value your feedback and are glad you chose us for your purchase. Patricia | Pioneer Support
Pioneer TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pitched for my 12 year old, who says it’s “amazing”.
I would recommend this to a friendVery good price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good nice very good price to 100% recommended
I would recommend this to a friendGargling Sounds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been Having Issues W Some Channels. As Soon As Start Gargling I’ve To Shut It Off
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, user390565! We truly appreciate you taking the time to leave feedback and are glad to hear you're enjoying your Pioneer Smart TV overall. Your input is valuable and helps us better understand how users interact with their TVs day to day. We're always here to listen and are grateful for your insights! Jeth | Pioneer Support.
Do not like smart tv for nursing homes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 Not compatable with my directv dish. no channels found, tried several ways and attempts. google and nothing works
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We're sorry to hear that you're having trouble connecting it to your DirecTV dish and that it hasn't been compatible for your needs in the nursing home.
We take full responsibility for this issue and would like to help resolve it. Please try the following steps:
1. **Check for Firmware Updates**: Ensure your TV's firmware is up to date. You can do this by connecting your TV to the internet and checking for updates in the settings menu.
2. **Manual Channel Scan**: Sometimes, performing a manual channel scan can help. Go to the TV settings, select "Channel Setup," and then "Manual Scan" to see if it can detect the channels.
3. **Contact Support**: If the issue persists, please reach out to our customer support team. They can provide further assistance and troubleshooting steps specific to your setup.
Your feedback is valuable to us and helps improve our products and services. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Thank you for choosing Pioneer. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
The WORST TV I Have Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had five new TVs in the last 15 years, and this one has been by FAR the worst. Picture quality is fine, sound is mediocre (it is very quiet), but it has been a temperamental piece of machinery since day one. Plug it in, hit power. Red light, no power. Sometimes you will have to hit power upwards of fifty times before it finally powers on. It forgets my WiFi EVERY DAY, so I have to manually log in. Very annoying. The most egregious fault is that it will falsely sense headphones being connected, causing the sound to stop. I have tried resetting sound settings, resetting the TV, turning it on and off, it takes forever to fix and it is extremely inconvenient. Again, the worst TV I have ever owned by a huge margin. I genuinely want to sell it and get another, even at double the price, it would be worth it to be rid of the headache.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Bad policy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered this in Feb 2025. It is June 14 today. I use it for karaoke shows. It's having a problem making a connection. I wanted to just exchange it. Best Buy said no. Now after5 months i have to go buy a new t.v.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Gongshow, for taking the time to share your experience. We’re truly sorry to hear about the connection issue and the challenges with your exchange request. We understand how frustrating this must be, especially when you're relying on the TV for events like karaoke shows. Your feedback is extremely important, and we’ll be sure to take this into consideration moving forward. Tine | Pioneer Support
Meh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it is a decent TV but the XumoTV is trash. It doesn't allow the user to download apps. Only the preloaded apps are available.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback. We're sorry to hear that you're not satisfied with the app selection on your Pioneer 32” Class LED HD Smart Xumo TV. We understand how important it is to have access to your preferred apps.
Currently, the Xumo platform supports only preloaded apps, which can be limiting. To enhance your viewing experience, we recommend using an external streaming device like a Firestick or Roku, which offers a wider range of downloadable apps.
If you have any other questions or need further assistance, please reach out to our customer support team. We're here to help and ensure you have the best experience possible.
Thank you for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
- Cons mentioned:Connectivity
Tv quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was cheaply made it wouldn't connect it had trouble loading the apps it had trouble connecting to the internet and it was slow navigating
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We understand how important it is for your TV to perform smoothly and reliably, and we appreciate your feedback. Your insights are valuable to us as we work to enhance our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Pioner Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
Keeps freezing/ locking up weekly
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture was awesome out of the box and I loved the tv. After 4 months it started freezing and locking up. The Tv would not respond to any buttons on the remote, or the power button below the screen. I tried pressing and holding the button with no charge. You have to unplug the tv for at least 5 minutes.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, Timothy! We're glad to hear that you initially loved the picture quality of your Pioneer 32” Class LED HD Smart Xumo TV. Your feedback is valuable to us, and we appreciate you taking the time to let us know about your experience. If you have any other thoughts or questions, feel free to reach out! Jeth | Pioneer Support.
Buyers beware! It's a waste of time.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new TV for my daughter was delivered today. I unpack it, wall mount it, and logged into 6 streaming apps. Everything was working fine. The TV was turned off, and when we went back to watch it again, it would not turn on again. I unplugged it, plugged back in, and nothing. Had to go out of my way to return the TV to a store. Save yourself the headache and spend a little more to get a better product. Buy the way the TV is not even made by pioneer electronics.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback about your recent experience with the Pioneer 32” Class LED HD Smart Xumo TV. I’m truly sorry to hear that you encountered issues with your TV, especially after the initial setup seemed to go smoothly.
Your experience is important to us, and I completely understand how frustrating it can be when a product doesn’t perform as expected. While we strive to deliver quality products, there can be instances where a unit may not function correctly. I encourage you to reach out to our customer support team if you ever encounter similar issues in the future, as we are here to assist you and address any concerns you may have.
We appreciate your feedback regarding the brand and product quality, as it helps us improve our offerings. If you have any further questions or need assistance, please don’t hesitate to contact us.
Thank you for your understanding, and we hope you find a product that meets your expectations.
Don't Buy Open Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchases this item open box, excellent condition. From reading the information on Best Buy's website, it appeared that I would be receiving the device in original (or close to original) packaging with all of the related items (remote, etc.) Whenever I received this item, it was poorly wrapped in bubble wrap with a label stuck on the front; luckily the item itself wasn't damaged. Additionally, it came with no remote, I called and the employee confirmed that this should have came with one. Unfortunately, I'm having to return this item because it's unusable without a remote and I've already sunk too much money into trying to find one that works with it. I would stay away from buying open box just due to the poor packaging and missing items.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted ."Thanks for your feedback, Mylo. I understand your frustration with the open-box experience. It's definitely disappointing when expectations about packaging and included items aren't met, especially when it results in an unusable product.
If you need any assistance with the return process or want to discuss other TV options, please contact our Pioneer customer support team (1-800-421-1404). They're ready to help you. - Mae | Pioneer Support
- Cons mentioned:Connectivity
pioneer XUM OTV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a good tv for us.can shut off just did work for us.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi RaymondP,
I'm sorry to hear that the Pioneer 32” Class LED HD Smart Xumo TV didn't work out for you and that it kept shutting off. We understand how frustrating this can be. Your feedback is important, and we'll use it to improve our products.
If you need further assistance or have any questions, please contact our customer support team. We're here to help! -Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
- Cons mentioned:Connectivity
Unable to Stay Connected to Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was in the same room as my wireless router and the TV kept losing the wifi connection. All other devices I own that can connect to wifi had no problems connecting.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, JosephDH! We're sorry to hear about the WiFi connection issues with your Pioneer 32” Class LED HD Smart Xumo TV. Your insights are valuable to us, and we appreciate you sharing your experience. If you have any other thoughts or experiences to share, we'd love to hear them! Jeth | Pioneer Support.
Not worth the risk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv doesn't make it easy to make cable as the primary source. Bought early Feb and died mid July. No long would power on . Would not recommend
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, MollyD, for your candid review. We’re very sorry to hear your TV failed after only a few months. Your experience is not what we aim to deliver, and we appreciate you bringing this to our attention so we can do better. Tine | Pioneer Support
Nice but had to return
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV did not support certain apps so we returned. Otherwise a nice tv
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review of the Pioneer 32” Class LED HD Smart Xumo TV. We're sorry to hear that it didn't support the apps you needed, leading to your return. However, we're glad you found it to be a nice TV otherwise. If you have any questions or need assistance with future purchases, please feel free to reach out to our customer support team. We're here to help. Ivy | Pioneer Support.
Did not work out
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was okay to setup but the screen was distorted, I returned it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. We’re sorry to hear that the screen quality did not meet your expectations, but we’re glad the setup process was manageable and that you were able to return the TV without issue. Your feedback is important and helps us continue to improve our products and services. Keith | Pioneer Support