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Customer Ratings & Reviews

Model:
PN32-551-24U
SKU:
6569962
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Customer reviews

Rating 4.5 out of 5 stars with 594 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 594 reviews
  • Rated 5 out of 5 stars

    Super Price Point

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price could not complain. Bought as a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for small places

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for money, this TV is perfect for our RV.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback on the Pioneer 32" Class LED HD Smart Xumo TV! We're delighted to hear that you find it a good value for money and perfect for your RV. Your satisfaction is important to us, and we're glad you're enjoying your new TV. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Just what I needed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this for watching TV and also a computer screen. Easy setup.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, Computer! We're glad the Pioneer - 32” Class LED HD Smart Xumo TV is meeting your needs as both a television and a computer monitor. We appreciate your business! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Works fair as a monitor

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use as a 2nd monitor. The settings are a bit clunky and difficult to adjust to what is needed. I would recommend other brands as I have had better luck.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for taking the time to share your thoughts, ceb1975! We truly appreciate your feedback and are glad you found a creative use for the Pioneer 32” Smart Xumo TV as a second monitor. Your insights help us better understand how the product is being used in different ways, and we value your perspective as it contributes to enhancing the overall experience for everyone. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Yes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! My daughter is really enjoying having her own TV in her room.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your positive experience! We're delighted to hear that your daughter is enjoying her new Pioneer 32” Class LED HD Smart Xumo TV.

      If you encounter any issues or have any questions about the TV, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have the best experience possible.

      Thank you for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Must boot up and choose app every day

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For usability, one fatal flaw. Every time you turn on, you have to wait for boot up and choose app... no way to turn on last channel. This is a usability issue for senior citizens and an inconvenience for others.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback. We are sorry to hear about the usability issue with the boot-up process and the need to choose an app each time. We understand how this can be particularly challenging for senior citizens and an inconvenience for others. Your satisfaction is important to us, and we are committed to addressing such issues to maintain high standards. We appreciate your patience and understanding as we work to improve our products. Mae | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Too many ads

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is OK, just a lot of ads and asked you to sign up for their account, so they can charge you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy… can’t believe this TV was only 65.00…..

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, NatashaM, for your feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're thrilled to hear that you found it to be a great buy at such an incredible price. Your positive experience is important to us, and we're glad our product is meeting your needs. Enjoy your new TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Happy Granddaughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My granddaughter is thrilled and it works well and I am thankful.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience! We're delighted to hear that your granddaughter is thrilled with her new Pioneer 32” Class LED HD Smart Xumo TV and that it's working well for her.

      If you ever have any questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help and ensure you continue to have a great experience with your TV.

      Thank you for choosing Pioneer! -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Good tv, awful software.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV itself is great. The Xumo software sucks. Would rather not have to use it to use apps.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi OldSargeInVirginia,

      Thank you for sharing your feedback on the Pioneer 32” Class LED HD Smart Xumo TV. It’s great to hear that you’re satisfied with the TV itself. However, I’m sorry to hear that the Xumo software hasn’t met your expectations.

      Your input is valuable and helps us understand areas for improvement. If you have any specific issues or need assistance with the software, please feel free to reach out to our customer service team. Patricia | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good service, and the tv is fantastic I always buy electronics at best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The TV is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love my pioneer tv, the features are great

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your wonderful feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that you love the TV and its features. Your satisfaction is our top priority, and it's great to know that our product is meeting your expectations. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    ok tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow, voice does not work well hard to complete tasksit all right The price is ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for kids room

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV bought it for my son and it is perfect for what he uses it for

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi JulioC,

      Thank you for your wonderful review of the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that it has been perfect for your son and meets his needs. Your satisfaction is very important to us, and we're thrilled that the TV is serving its purpose well. We appreciate your support and hope your son continues to enjoy his viewing experience! Patricia | Insignia Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    College TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great TV for the price. It fits perfectly in my daughter’s dorm room.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Browndj2,

      Thank you for your great review! We’re delighted to hear that the Pioneer 32” Class LED HD Smart Xumo TV is a perfect fit for your daughter’s dorm room and that you’re happy with its value. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Good Service

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good service I always do my electronic purchases here

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves it!!! Good size slim display fast response!!!

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback regarding the Pioneer 32” Class LED HD Smart Xumo TV. We're thrilled to hear that your kid loves the TV! We designed our products with the aim of providing an enjoyable viewing experience, and it's wonderful to know that the size and fast response of the display have met your expectations.

      If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope your family continues to enjoy many great moments with our TV! BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Decent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was an okay purchase. Everything worked great except the picture would not show when streaming Netflix and the like. Had to return it in the end. Not sure if it was just my unit or not. Just a bad experience.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback, ScottS. We appreciate your insights and understand your frustration with the streaming issue. Your experience is important to us, and we value your input as it helps us improve our products and services. Thank you for being a valued customer. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Awesome tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good tv for the price! All the app you can have on this smart tv.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, JosemG, for your feedback! We're delighted to hear that you're enjoying the Pioneer 32” Class LED HD Smart Xumo TV and find it to be a great value. It's fantastic to know that you're making the most of all the available apps. Your satisfaction is very important to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962 BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    UP Kelz

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The level of service was excellent from cart to delivery. No complaints.

    I would recommend this to a friend