Customer Ratings & Reviews
- Model:
- PN32-551-24U
- |
- SKU:
- 6569962
Customer reviews
Rating 4.5 out of 5 stars with 584 reviews
(584 customer reviews)Rating by feature
- Picture Quality4.7
Rating 4.7 out of 5 stars
- Sound Quality4.5
Rating 4.5 out of 5 stars
- Brightness4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
The TV is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love my pioneer tv, the features are great
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that you love the TV and its features. Your satisfaction is our top priority, and it's great to know that our product is meeting your expectations. Patricia | Pioneer Support
Rated 3 out of 5 stars
Decent TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was an okay purchase. Everything worked great except the picture would not show when streaming Netflix and the like. Had to return it in the end. Not sure if it was just my unit or not. Just a bad experience.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback, ScottS. We appreciate your insights and understand your frustration with the streaming issue. Your experience is important to us, and we value your input as it helps us improve our products and services. Thank you for being a valued customer. Jeth | Pioneer Support.
Rated 5 out of 5 stars
Excelent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service, and the tv is fantastic I always buy electronics at best buy
I would recommend this to a friendRated 5 out of 5 stars
Good Service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service I always do my electronic purchases here
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review! We're thrilled to hear that you always choose us for your electronic purchases and that you received very good service. We appreciate your loyalty and support, and we look forward to serving you again in the future! Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Rated 4 out of 5 stars
Too many ads
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is OK, just a lot of ads and asked you to sign up for their account, so they can charge you.
I would recommend this to a friendRated 5 out of 5 stars
Pioneer tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid loves it!!! Good size slim display fast response!!!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for taking the time to share your feedback regarding the Pioneer 32” Class LED HD Smart Xumo TV. We're thrilled to hear that your kid loves the TV! We designed our products with the aim of providing an enjoyable viewing experience, and it's wonderful to know that the size and fast response of the display have met your expectations.
If you have any further feedback or questions, please feel free to reach out. We appreciate your support and hope your family continues to enjoy many great moments with our TV!
Rated 5 out of 5 stars
Great for kids room
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV bought it for my son and it is perfect for what he uses it for
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JulioC,
Thank you for your wonderful review of the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that it has been perfect for your son and meets his needs. Your satisfaction is very important to us, and we're thrilled that the TV is serving its purpose well. We appreciate your support and hope your son continues to enjoy his viewing experience! Patricia | Insignia Support
Rated 4 out of 5 stars
Good tv, awful software.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself is great. The Xumo software sucks. Would rather not have to use it to use apps.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi OldSargeInVirginia,
Thank you for sharing your feedback on the Pioneer 32” Class LED HD Smart Xumo TV. It’s great to hear that you’re satisfied with the TV itself. However, I’m sorry to hear that the Xumo software hasn’t met your expectations.
Your input is valuable and helps us understand areas for improvement. If you have any specific issues or need assistance with the software, please feel free to reach out to our customer service team. Patricia | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
- Pros mentioned:Picture quality
Rated 2 out of 5 stars
pioneer tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.volume level sucks, has good picture Quilty though, not very good friendly
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TinaM, for sharing your experience with the Pioneer 32” Smart TV. We’re happy to hear the picture quality met your expectations, but we’re sorry to learn the volume and navigation didn’t quite hit the mark. Feedback like yours helps us continue improving, and we truly appreciate you taking the time to let us know. Tine | Pioneer Support
Rated 5 out of 5 stars
College TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great TV for the price. It fits perfectly in my daughter’s dorm room.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Browndj2,
Thank you for your great review! We’re delighted to hear that the Pioneer 32” Class LED HD Smart Xumo TV is a perfect fit for your daughter’s dorm room and that you’re happy with its value. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support
Rated 3 out of 5 stars
App TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rated this very low because I misunderstood the operation of this TV. It's an "app" TV. No live stations that are easily accessible.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello TVInstall. Thank you for your feedback. We’re sorry to hear that the TV didn’t meet your expectations due to its app-based setup and limited access to live stations. We understand how this can be disappointing, especially if it wasn’t clear during the purchase. Your input is valuable and will be shared to help improve clarity and product information for future customers.
Keith | Pioneer Support
Rated 5 out of 5 stars
Pioneer TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick shipment & transaction. TV received with no issues.
I would recommend this to a friendRated 5 out of 5 stars
Happy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice tvs thanks for the fadt shipping thank you best buy
I would recommend this to a friendRated 5 out of 5 stars
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.!!!!!!!!!!!!!!Great tv!!!!!!!!!!!!!!!!!Great TV!!!!!!!
I would recommend this to a friendRated 5 out of 5 stars
Awesome tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good tv for the price! All the app you can have on this smart tv.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JosemG, for your feedback! We're delighted to hear that you're enjoying the Pioneer 32” Class LED HD Smart Xumo TV and find it to be a great value. It's fantastic to know that you're making the most of all the available apps. Your satisfaction is very important to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
Rated 5 out of 5 stars
UP Kelz
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The level of service was excellent from cart to delivery. No complaints.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your wonderful feedback, WilliamK! We're delighted to hear that you had an excellent experience from cart to delivery with your Pioneer 32” Class LED HD Smart Xumo TV. Your positive experience means a lot to us! Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
Rated 3 out of 5 stars
wasted money and time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked and quit so I bought another one as it is cheaper to replace than repair.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, Ivan. We’re really sorry to hear about the issue. That’s definitely not the experience we aim for. Your input is valuable, and we’ll make sure it’s shared with the team to help improve product reliability. For further assistance with your Pioneer Smart TV, please contact Pioneer Support at 1-800-421-1404.
- Shiela | Pioneer Support
Rated 3 out of 5 stars
A little slow, but does the job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was purchased for my bedroom. It serves it's purpose, but it isn't anything particularly notable. The main drawback is the slow operating system. I've connected it to an AppleTV 4K to get around that.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 32” Class LED HD Smart Xumo TV. We appreciate your input and are always looking for ways to improve our products. If you have any issues or need further clarification, please don't hesitate to call us. Jeth | Pioneer Support.
Rated 5 out of 5 stars
Awesome!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NIce small HDTV with XUMO!Great deal! Strongly recommended!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, MuraliN, for your enthusiastic review! We’re delighted to hear that you find the Pioneer 32” Class LED HD Smart Xumo TV to be a great deal and that you strongly recommend it. Enjoy your viewing experience! Patricia | Pioneer Support
Rated 5 out of 5 stars
Nice purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice purchase great TV will buy again at the price.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jag902887,
Thank you for your positive review! We’re thrilled to hear that you’re happy with your purchase of the Pioneer 32” Class LED HD Smart Xumo TV. It’s great to know that you found it to be a great value and are considering buying it again. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support


















