Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.
This summary was generated by AI based on customer reviews.
Pioneer TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quick shipment & transaction. TV received with no issues.
I would recommend this to a friendHappy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice tvs thanks for the fadt shipping thank you best buy
I would recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.!!!!!!!!!!!!!!Great tv!!!!!!!!!!!!!!!!!Great TV!!!!!!!
I would recommend this to a friendAwesome!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NIce small HDTV with XUMO!Great deal! Strongly recommended!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, MuraliN, for your enthusiastic review! We’re delighted to hear that you find the Pioneer 32” Class LED HD Smart Xumo TV to be a great deal and that you strongly recommend it. Enjoy your viewing experience! Patricia | Pioneer Support
Good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV for the price. I would definitely recommend this item!
I would recommend this to a friend- Pros mentioned:Picture quality
pioneer tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.volume level sucks, has good picture Quilty though, not very good friendly
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TinaM, for sharing your experience with the Pioneer 32” Smart TV. We’re happy to hear the picture quality met your expectations, but we’re sorry to learn the volume and navigation didn’t quite hit the mark. Feedback like yours helps us continue improving, and we truly appreciate you taking the time to let us know. Tine | Pioneer Support
Nice purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice purchase great TV will buy again at the price.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jag902887,
Thank you for your positive review! We’re thrilled to hear that you’re happy with your purchase of the Pioneer 32” Class LED HD Smart Xumo TV. It’s great to know that you found it to be a great value and are considering buying it again. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support
A little slow, but does the job.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was purchased for my bedroom. It serves it's purpose, but it isn't anything particularly notable. The main drawback is the slow operating system. I've connected it to an AppleTV 4K to get around that.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 32” Class LED HD Smart Xumo TV. We appreciate your input and are always looking for ways to improve our products. If you have any issues or need further clarification, please don't hesitate to call us. Jeth | Pioneer Support.
Tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is great and I love it couldn't ask for a better tv
I would recommend this to a friendApp TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I rated this very low because I misunderstood the operation of this TV. It's an "app" TV. No live stations that are easily accessible.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello TVInstall. Thank you for your feedback. We’re sorry to hear that the TV didn’t meet your expectations due to its app-based setup and limited access to live stations. We understand how this can be disappointing, especially if it wasn’t clear during the purchase. Your input is valuable and will be shared to help improve clarity and product information for future customers.
Keith | Pioneer Support
Great value!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv! Inexpensive as well. Great value for sure.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi TazMen1yak,
Thank you for your great review! We’re thrilled to hear that you’re enjoying your Pioneer 32” Class LED HD Smart Xumo TV. It’s wonderful to know that you find it to be a great value and appreciate its affordability. We value your feedback and are glad you chose us for your purchase. Patricia | Pioneer Support
Pioneer TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pitched for my 12 year old, who says it’s “amazing”.
I would recommend this to a friendVery good price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good nice very good price to 100% recommended
I would recommend this to a friendGo for the extra money get better tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv hasn't even lasted thru the year it always has an issue turning on with the remote an now it's dead won't turn on at all seeing what we can do about it hopefully it goes smoothly and best buy upholds their policies
No, I would not recommend this to a friendwasted money and time
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked and quit so I bought another one as it is cheaper to replace than repair.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for your feedback, Ivan. We’re really sorry to hear about the issue. That’s definitely not the experience we aim for. Your input is valuable, and we’ll make sure it’s shared with the team to help improve product reliability. For further assistance with your Pioneer Smart TV, please contact Pioneer Support at 1-800-421-1404.
- Shiela | Pioneer Support
- Cons mentioned:Connectivity
Not to good but great price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keeps saying I have headphones plugged in I don’t, have to unplug it multiple times
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, PaulM — we appreciate you taking the time to leave a review. Your feedback helps us better understand how the Pioneer Smart Xumo TV is performing in different home setups, and we value your input as part of our ongoing efforts to enhance the user experience. Jeth | Pioneer Support.
Plays when it wants to..
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had nothing problems with this model. I just wanted a small TV for the bedroom and this was definitely the wrong choice. I have another 32 inch TV of a different brand in the guest bedroom works like a charm best TV ever. The reason I’m leaving this Review is I’m actually shopping for another TV and this one’s going in the trashcan. If I had created this TV, I would’ve been embarrassed to offer such a subpar crappy product
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, Mike, for sharing your feedback on the Pioneer - 32” Class LED HD Smart Xumo TV. We appreciate your honesty and value your insights. Your experience is important to us, and we will use your comments to continue improving our products and services. Thank you for taking the time to let us know your thoughts. Jeth | Pioneer Support
Do not like smart tv for nursing homes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 Not compatable with my directv dish. no channels found, tried several ways and attempts. google and nothing works
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We're sorry to hear that you're having trouble connecting it to your DirecTV dish and that it hasn't been compatible for your needs in the nursing home.
We take full responsibility for this issue and would like to help resolve it. Please try the following steps:
1. **Check for Firmware Updates**: Ensure your TV's firmware is up to date. You can do this by connecting your TV to the internet and checking for updates in the settings menu.
2. **Manual Channel Scan**: Sometimes, performing a manual channel scan can help. Go to the TV settings, select "Channel Setup," and then "Manual Scan" to see if it can detect the channels.
3. **Contact Support**: If the issue persists, please reach out to our customer support team. They can provide further assistance and troubleshooting steps specific to your setup.
Your feedback is valuable to us and helps improve our products and services. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Thank you for choosing Pioneer. -Rolf | Pioneer Support https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
- Cons mentioned:Connectivity
Tv quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was cheaply made it wouldn't connect it had trouble loading the apps it had trouble connecting to the internet and it was slow navigating
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We understand how important it is for your TV to perform smoothly and reliably, and we appreciate your feedback. Your insights are valuable to us as we work to enhance our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Pioner Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
The WORST TV I Have Ever Owned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had five new TVs in the last 15 years, and this one has been by FAR the worst. Picture quality is fine, sound is mediocre (it is very quiet), but it has been a temperamental piece of machinery since day one. Plug it in, hit power. Red light, no power. Sometimes you will have to hit power upwards of fifty times before it finally powers on. It forgets my WiFi EVERY DAY, so I have to manually log in. Very annoying. The most egregious fault is that it will falsely sense headphones being connected, causing the sound to stop. I have tried resetting sound settings, resetting the TV, turning it on and off, it takes forever to fix and it is extremely inconvenient. Again, the worst TV I have ever owned by a huge margin. I genuinely want to sell it and get another, even at double the price, it would be worth it to be rid of the headache.
No, I would not recommend this to a friend