Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the 32” Class LED HD Smart Xumo TV favorably for its picture quality, ease of use, and price. The size and simple setup are also appreciated by some. However, a few customers have noted issues with connectivity and app performance.
This summary was generated by AI based on customer reviews.
Will not work a standard cable coax
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this new on 10/26/2024 from the Rockford, IL store to be used in a new nursing home that has cable TV. We had a salesman from the store with us and told him that the TV was going to be used in a nursing home that has cable. hooked up the internet cable to the TV to cable, and found out this TV cannot search for cable channels and you need to buy Aluratek - Digital TV Converter Box with Digital Video Recorder to watch cable TV along with an HDMI cable. This is a brand new TV and the salesman should have informed us that this TV will not work with Cable.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Thanks for your review. Could you please try as below?
1. Connect cable Coaxial to the Aluratek Digital TV Converter Box with Digital Video Recorder.
2. Connect HDMI between TV HDMI input and the box HDMI output
3. Switch TV input source to the corresponding input 4. Suggest set to Last input on the TV by: Settings > Display & Sounds > Power Controls > Power On menu.
It's cheap for a reason--It's also bad.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is meh. Sound is meh. I like that it works with Spectrum, but not being able to edit the apps that appear on the Home Screen is a deal-breaker. Maybe it works on some TVs, but not the one I received, despite Sumo's support website saying it did. Xumo support personnel confirmed it does not work on the Xumo TV, only on the Stream Box, which is the opposite of what the Xumo website says.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, TroyB, for sharing your feedback on the Pioneer - 32” Class LED HD Smart Xumo TV. We're glad to hear that you appreciate its compatibility with Spectrum. Your insights on the app editing feature are valuable, and we will use them to improve our products and services. We appreciate you taking the time to let us know your thoughts. Jeth | Pioneer Support.
- Cons mentioned:Connectivity
Refused to connect to interbet
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s what it’s for a price. It refused to connect to internet
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jyeker, thanks for your honest feedback. A TV that won’t connect to the internet can be a real hassle. I recommend contacting Pioneer Support at 800-421-1404 so they can help troubleshoot the issue directly.
— Shiela | Pioneer Support
Pioneer xumo tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv is Ok. Llke the other revies Says it freezes. You have to turn it off and wait 2 minutes before you can turn it on for a picture..it was on sale. Thats the only reason i got this tv. . Thanks best buy.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback about the Pioneer 32” Class LED HD Smart Xumo TV. I'm sorry to hear that you're experiencing freezing issues with your TV. We understand how inconvenient this can be and appreciate you bringing it to our attention.
To help resolve this issue, please ensure your TV's software is up to date. You can manually update the TV using a USB flash drive by following these steps:
1. Download the Update: Visit the Xumo website and download the latest software update for your TV onto a USB flash drive.
2. Prepare the USB Drive: Ensure the USB drive is formatted to FAT32 and contains only the update files.
3. Insert the USB Drive: Plug the USB drive into the TV's service port.
4. Update the TV: Go to Settings > Device Settings > Updates > Update Manually > Start USB Update.
If you continue to experience issues, please reach out to our customer support team for further assistance. We want to ensure you have a fully functional TV and a better experience.
If you have any further questions or need additional help, please don't hesitate to contact us. We're here to support you.
Budget TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good but for a cheap tv the price is! Super slow response basic picture quality! Budget TV all day and night!
I would recommend this to a friendNot that good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not like the tv , the resolution is not that good
No, I would not recommend this to a friendDisappointing....
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price was awesome on sale but has very low resolution when used for gaming or computer. :(
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback, ErickC! We're glad to hear that you found the sale price of your Pioneer 32” Class LED HD Smart Xumo TV awesome. Your insights on its resolution for gaming or computer use are valuable, and we appreciate you sharing them. If you have any other thoughts or questions, feel free to reach out! Jeth | Pioneer Support.
Doesn't allow Plex to access files!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just spent a great deal of my time picking this tv up at BestBuy, unboxing and setting it up, to learn that this "Smart TV" does not allow Plex to access video files through my Plex server due some kind of ridiculous restrictions on their "Xumo app." This is absolutely unbelievable, and I've never encountered any Smart TV that has done this. This has been a total waste of my time. I now have to re-pack everything and return it. DO NOT BUY this tv if you use it to watch files files on a network server, it is COMPLETELY USELESS!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .I understand your frustration, Doug. It can be incredibly disappointing when a device doesn’t meet your expectations, especially after the effort put into purchasing, setting it up, and trying to use it. I hope you're able to find a solution that works well for you! Good luck with your return and future purchases! -Ed | Pioneer Support |
https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Beware~check streaming first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase~streaming limited*****
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, MicheleN. We’re sorry to hear about the streaming limitations. For further support, please contact Pioneer Customer Service at 1-800-421-1404 — they’ll be happy to assist you.
- Shiela | Pioneer Support
Poorly made and poorly shipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is cheaply made and I didn't recieve all the screws for it. The hdmi cord wasn't reading and when my son tried to exchange it out, it fell down and broke. It didn't even fall but on it's own stand. I didn't even have the tv but 4 hrs.
No, I would not recommend this to a friendTo much lag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, very slow app take a long time to load very very slow
No, I would not recommend this to a friendOK at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Kitchen area. TV was ok but not as clear as I was hoping. Returned for another TV
No, I would not recommend this to a friendDO NOT PURCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Immediately within a couple days the picture would freeze with no audio. Had to unplug and replug to reset, then had to reprogram apps. I returned it for an Insignia. Picture, audio and price were good, quality not good.
No, I would not recommend this to a friendDead after 30 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a month. I only used it 5 times and now it will not even turn on, even though I see that it is getting power. It just went off.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We understand how frustrating it can be when a product doesn't perform as expected. Please ensure the TV is properly plugged into a working power outlet and that the power cord is securely connected. Try unplugging the TV for about 60 seconds and then plugging it back in to reset it. If the issue persists, contact our customer support team with your purchase details and a description of the problem. We apologize for any inconvenience this has caused and are committed to resolving this issue for you as quickly as possible. Thank you for bringing this to our attention. Patricia | Pioneer Support
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes. I turned it 1 time, set it up step by step. Turned it off. Returned next day and it never turned on again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s very disappointing to hear that your TV stopped working after just one use. This isn’t the kind of reliability anyone expects. Your feedback is important, and I hope the manufacturer addresses this issue promptly. If you haven’t already, reaching out to customer support might help resolve the problem. Thanks again for your review! Keith | Pioneer Support
no LIVE local news
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no LIVE local news. I like to watch the local news for the Seattle area in the morning. It only plays the night before news and my choice is only ONE local station.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality, Setup
GreatPioneer 32 incn XUMO smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new Pioneer 32 inch XUMO smart TV i purchased , it is so much more of an upgrade from my old hd tv that it is replacing as it has a fantastic picture with alot of great features that was so easy to set up and it is also a very user friendly smart tv with the wifi i have in my house and best of all i got it on sale during Best Buys Memorial Day sales event at 79.99 !
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are thrilled to hear how much you're enjoying your new Pioneer 32-inch Class LED HD Smart Xumo TV, Sportsguy65! It sounds like you got an amazing deal during the Best Buy Memorial Day sales event, and we're so glad it's a significant upgrade from your old TV.
We designed our Xumo Smart TVs to deliver a fantastic picture, great features, and a user-friendly experience, so it's wonderful to know we hit the mark for you. Thanks for choosing Pioneer!
If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support
no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with coaxial connection. it's impossible to set up this way.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We understand the importance of a straightforward setup and appreciate your feedback. Your insights are valuable to us as we strive to improve our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
- Pros mentioned:Picture quality
Great Tv for price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Great picture quality and i wasn't expecting such great sound coming from a little TV but the sound is great and clear with great bass to me so small. It literally blew me away. I actually had to turn some of the bass down a little bit! I'm pretty Happy with this TV. It has plenty Pre installed apps and subscriptions and it has some free stuff as well! I'm just really enjoying it! I will definitely recommend it!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JoshuaM, for your fantastic feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're thrilled to hear that you're enjoying the great picture quality and impressive sound. It's wonderful to know that the pre-installed apps and subscriptions are adding to your positive experience. Your recommendation means a lot to us, and we're glad you're happy with your purchase! Jeth | Pioneer Support.
- Pros mentioned:Ease of use, Picture quality
Pioneer 32' TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and a pretty crisp picture and easy setup.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JosephF,
Thank you for your review of the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that you find it an excellent value and appreciate the crisp picture quality. It's great to know that the setup was easy for you. Your feedback is much appreciated! Patricia | Pioneer Support