Customer Ratings & Reviews
- Model:
- PN32-551-24U
- SKU:
- 6569962
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.
This summary was generated by AI based on customer reviews.
OK at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for Kitchen area. TV was ok but not as clear as I was hoping. Returned for another TV
No, I would not recommend this to a friendTo much lag
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow, very slow app take a long time to load very very slow
No, I would not recommend this to a friendPoorly made and poorly shipped
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is cheaply made and I didn't recieve all the screws for it. The hdmi cord wasn't reading and when my son tried to exchange it out, it fell down and broke. It didn't even fall but on it's own stand. I didn't even have the tv but 4 hrs.
No, I would not recommend this to a friendEasily ruined
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have it less then a month and something tapped it and it was ruined
No, I would not recommend this to a friendDO NOT PURCHASE
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away. Immediately within a couple days the picture would freeze with no audio. Had to unplug and replug to reset, then had to reprogram apps. I returned it for an Insignia. Picture, audio and price were good, quality not good.
No, I would not recommend this to a friendDead after 30 days.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a month. I only used it 5 times and now it will not even turn on, even though I see that it is getting power. It just went off.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We understand how frustrating it can be when a product doesn't perform as expected. Please ensure the TV is properly plugged into a working power outlet and that the power cord is securely connected. Try unplugging the TV for about 60 seconds and then plugging it back in to reset it. If the issue persists, contact our customer support team with your purchase details and a description of the problem. We apologize for any inconvenience this has caused and are committed to resolving this issue for you as quickly as possible. Thank you for bringing this to our attention. Patricia | Pioneer Support
Beware~check streaming first
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst purchase~streaming limited*****
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience, MicheleN. We’re sorry to hear about the streaming limitations. For further support, please contact Pioneer Customer Service at 1-800-421-1404 — they’ll be happy to assist you.
- Shiela | Pioneer Support
Disappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes. I turned it 1 time, set it up step by step. Turned it off. Returned next day and it never turned on again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience. It’s very disappointing to hear that your TV stopped working after just one use. This isn’t the kind of reliability anyone expects. Your feedback is important, and I hope the manufacturer addresses this issue promptly. If you haven’t already, reaching out to customer support might help resolve the problem. Thanks again for your review! Keith | Pioneer Support
no LIVE local news
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no LIVE local news. I like to watch the local news for the Seattle area in the morning. It only plays the night before news and my choice is only ONE local station.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Picture quality, Setup
GreatPioneer 32 incn XUMO smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new Pioneer 32 inch XUMO smart TV i purchased , it is so much more of an upgrade from my old hd tv that it is replacing as it has a fantastic picture with alot of great features that was so easy to set up and it is also a very user friendly smart tv with the wifi i have in my house and best of all i got it on sale during Best Buys Memorial Day sales event at 79.99 !
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .We are thrilled to hear how much you're enjoying your new Pioneer 32-inch Class LED HD Smart Xumo TV, Sportsguy65! It sounds like you got an amazing deal during the Best Buy Memorial Day sales event, and we're so glad it's a significant upgrade from your old TV.
We designed our Xumo Smart TVs to deliver a fantastic picture, great features, and a user-friendly experience, so it's wonderful to know we hit the mark for you. Thanks for choosing Pioneer!
If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support
no good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not work with coaxial connection. it's impossible to set up this way.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your experience with the Pioneer 32” Class LED HD Smart Xumo TV. We understand the importance of a straightforward setup and appreciate your feedback. Your insights are valuable to us as we strive to improve our products and services. If you have any other questions or need further assistance, we're here to help. Jeth | Pioneer Support. https://www.bestbuy.com/site/pioneer-32-class-led-hd-smart-xumo-tv/6569962.p?skuId=6569962
- Pros mentioned:Picture quality
Great Tv for price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Great picture quality and i wasn't expecting such great sound coming from a little TV but the sound is great and clear with great bass to me so small. It literally blew me away. I actually had to turn some of the bass down a little bit! I'm pretty Happy with this TV. It has plenty Pre installed apps and subscriptions and it has some free stuff as well! I'm just really enjoying it! I will definitely recommend it!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, JoshuaM, for your fantastic feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're thrilled to hear that you're enjoying the great picture quality and impressive sound. It's wonderful to know that the pre-installed apps and subscriptions are adding to your positive experience. Your recommendation means a lot to us, and we're glad you're happy with your purchase! Jeth | Pioneer Support.
- Pros mentioned:Ease of use, Picture quality
Pioneer 32' TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and a pretty crisp picture and easy setup.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JosephF,
Thank you for your review of the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that you find it an excellent value and appreciate the crisp picture quality. It's great to know that the setup was easy for you. Your feedback is much appreciated! Patricia | Pioneer Support
- Pros mentioned:Ease of use, Picture quality
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product nice pictures easy set up as well.definatly recommend.
I would recommend this to a friend - Cons mentioned:Connectivity
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice Tv. Only thing I talked to a Tech Support and was told need a Chip and a Antenna in order for me to look at the Smart Tv. I was so ready to look at it. So I had to bring it back.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your review, BlackShiny. We're glad to hear that you found the Pioneer 32” Class LED HD Smart Xumo TV to be nice. Your feedback is valuable, and we apologize for any frustration this may have caused. If you have any further comments or need assistance with another product, please feel free to reach out. Ed | Pioneer Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Perfect Anniversary Gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect anniversary gift for my gilfriend if 8 years in october 2025. She has s vizio tv she bought from her deceased niece when she was alive before my girlfriend of 8 years in october 2025 and i got together. The picture quality of the vizio tv is fading and sound is poor at best thats what happens to tv especially older models. This particular vizio model because of the memories it holds because of who my girlfriend bought the vizio tv from and the fact that her niece is no longer with her its going in her bedroom to make way for new memories with new tv i bought her for her living room tv to be here by saturday march 1st 2025. Thanks best buy for the upgrade. March 2025 new year new tv new anniversary gift.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thanks for sharing your heartwarming story, ValueTVPhonesBestBuyBuyer! It sounds like the Pioneer 32" Xumo TV will be a wonderful and meaningful anniversary gift for your girlfriend. We're glad we could help you create new memories. We hope she loves it! If you have any other questions or need further assistance, feel free to ask! - Mae | Pioneer Support
- Pros mentioned:Picture quality
Love This TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, great sound. I wish I had purchased this television sooner. Still figuring out the Xumo system, it does have a bit of a learning curve. So far no problems.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're delighted to hear that you're enjoying the great picture and sound. It's wonderful to know that you're finding the Xumo system manageable, even with its learning curve. Your satisfaction is important to us, and we appreciate your support. Jeth | Pioneer Support.
- Pros mentioned:Picture quality
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect clear picture and easy to operate and smart function easy to set up
I would recommend this to a friend - Pros mentioned:Picture quality
Digital TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Has a good picture quality. Perfect for ''digital'' signal T.V.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for your positive feedback about the Pioneer 32” Class LED HD Smart Xumo TV! We're glad to hear that it was easy to install and has good picture quality, making it perfect for digital signal TV. If you have any questions or need further assistance, please don't hesitate to call us . Jeth | Pioneer Support.
- Pros mentioned:Picture quality
32 inch tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for the price very happy with the picture and sound
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, GaryO, for your wonderful review! We're delighted to hear that you're very happy with the picture and sound quality of our Pioneer 32” Class LED HD Smart Xumo TV. Your satisfaction is our top priority, and we're glad to know you find it a great value for the price. If you have any questions or need further assistance, feel free to reach out. Patricia | Pioneer Support