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Customer Ratings & Reviews

Model:
PN32-551-24U
SKU:
6569962
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Customer reviews

Rating 4.5 out of 5 stars with 594 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.7 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the TV's picture quality, ease of use, and affordable price. Many also appreciate its size and simple setup. However, some customers have noted issues with connectivity, app performance, and volume control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-594 of 594 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy baby girl.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this television for my grand baby. She loves it.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, Rab3! We're delighted to hear that your grand baby loves the Pioneer 32” Class LED HD Smart Xumo TV. It's wonderful to know that it's bringing joy to your family. We appreciate you sharing your positive experience with us! Jeth | Pionner Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Reliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice compact sized tv. Installation simple and navigable OS.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, userslo, for your feedback on the Pioneer 32” Class LED HD Smart Xumo TV! We're pleased to hear that you find it a nice compact size with simple installation and a navigable OS. Your positive comments are greatly appreciated! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Cons mentioned:
    Volume control

    Rated 4 out of 5 stars

    good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good. Had a little trouble with the remote but its ok now.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review of the Pioneer 32” Class LED HD Smart Xumo TV. We're glad to hear that you're overall satisfied with it. We apologize for the initial trouble with the remote, but we're happy to know it's working fine now. If you need any further assistance, please don't hesitate to reach out to our customer support team. We're here to help. Ivy | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put in the garage, and we absolutely love it. The picture quality is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ceo

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size tv for the kid tv has a long lasting vision its not heavy and easy to put together

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, DemarvisJ, for your great feedback! We're pleased to hear that the Pioneer 32” Class LED HD Smart Xumo TV is a perfect size for your child and that you found it easy to assemble. Your satisfaction is important to us, and we appreciate you sharing your experience. Enjoy the new TV! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great value

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value I own this TV in 3 different sizes I really luv it

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your feedback, IvanR! We're thrilled to hear that you find great value in the Pioneer 32” Class LED HD Smart Xumo TV and that you love it so much you own it in three different sizes. It's wonderful to know that the product meets your needs. If you have any other thoughts or experiences to share, we'd love to hear them! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great Value for Price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my TV. It was kind of a last minute purchase but it worked out wonderful for my second bedroom.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you, RuthL, for your lovely feedback! We’re delighted to hear that your last-minute purchase of the Pioneer 32” Class LED HD Smart Xumo TV worked out wonderfully for your second bedroom. Enjoy your new TV and happy viewing! Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    Great Deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Good so far too soon to tell, survey should be send months later. But for now Happy Customer.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi Mpwings, it's great to hear that your Pioneer 32” Class LED HD Smart Xumo TV is working well so far and that you're a happy customer! We understand that it's still early days, but it's good to know you're satisfied with your purchase. Patricia | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Great deal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price and what we need to use it for.

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your positive feedback, user907846! We're delighted to hear that your Pioneer 32” Class LED HD Smart Xumo TV is great for the price and perfectly suits your needs. Your satisfaction is very important to us, and we're thrilled that the TV has met your expectations. If you have any further comments or suggestions, we'd love to hear them! Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 3 out of 5 stars

    Good for the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could use a setup manual as I am having trouble getting it to stay on the hdm setup, everytime I turn it on need to reset it to hdm

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for your review of the Pioneer 32” Class LED HD Smart Xumo TV. We're glad to hear that you find it good value for the money. We apologize for the inconvenience you're experiencing with the HDMI setup. Your feedback is important to us, and we'll share it with our team. If you need assistance with the setup, please reach out to our customer support team. We're here to help ensure you have the best experience with your TV. Ivy | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 2 out of 5 stars

    Tv review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you pay for. Bad picture and turns off all the time on its own very frustrating....

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for taking the time to share your feedback regarding the Pioneer 32” Class LED HD Smart Xumo TV. We sincerely apologize for the issues you've encountered with the picture quality and the frequent shutdowns.

      Your experience is important to us, and we strive to provide quality products. If you're facing difficulties with your TV, we recommend checking the settings and ensuring that the firmware is up to date. If the problem persists, please reach out to our customer support team for further assistance. We can guide you through troubleshooting steps or discuss potential solutions.

      We appreciate your input as it helps us improve our products and services. Thank you for being a valued Pioneer customer. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    thay shouldnt be responsible well who is

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchase one these tv an FedEx drop it at wrong place an now yall want replace the tv or refund the money an yall call yall self investigation my 3 yr old could do better an we no who even got the tv theres cameras whete we live on every house

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your feedback, ShiestyS. We appreciate your patience and understand your frustration with the delivery issue. Your experience is important to us, and we value your input as it helps us improve our services. Thank you for being a valued customer. Jeth | Pioneer Support. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Went DARK

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this TV for my son and it didnt last 6 months before going black while my son was on youtube. Tried every reset protocol and still nothing

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Thank you for sharing your experience, Jackball. We’re truly sorry to hear that your son’s TV stopped working so soon after purchase despite your efforts to reset it. That’s not the kind of performance we aim to deliver, and we appreciate you taking the time to let us know. Your feedback helps us better understand where improvements may be needed. Tine | Pioneer Support BBY-ExBrand_Best_Buy_Pioneer

  • Rated 1 out of 5 stars

    Junkpile TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of crap. Didn't have it a month. Started flashing after 2nd week saying resetting

    No, I would not recommend this to a friend