Customer Ratings & Reviews
- Model:
- PN40-R651-26U
- SKU:
- 6623787
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 40" Class LED Full HD Smart Roku TV, especially the breathtaking picture quality. The TV is also praised for its easy setup, perfect size, and lightweight design, making it simple to mount.
This summary was generated by AI based on customer reviews.
Pioneer Roku TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never heard of a Pioneer TV so I thought I'd give it a try. Well I've had it a week and have learned to not like it. I should have read more reviews than I did. It has ROKU built in but that doesn't work right and if you have it on antenna for more than 2hrs it goes to the home screen and you have to rescan for channels. It's being returned this weekend and I'll find something else that I know works!
No, I would not recommend this to a friendGreat price and size for this must get tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get tv. Easy set up. All the apps and adding is ez.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you, BigDealDiva! We’re glad the easy setup and wide range of apps made your experience smooth. It’s great to know the TV’s size and price fit your needs perfectly — enjoy all your streaming! Patricia | Pioneer Support
Great Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great deal!! Cannot get a better TV for the price!
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience. Ed - Pioneer Support
The best price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for tv. What other lace can you get a 40 inch tv for under a 100 dollars.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience.
Ed - Pioneer Support
Great value TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! Got it on a black Friday deal!
I would recommend this to a friendCould be better could be worse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Laggy and doesnt have an off/on button. Not good for people who lose their remote, or use the remote on the Roku app, since sometimes the TV has to already be on to connect
I would recommend this to a friendMedium quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Medium quality TV sound not so good picture quality ok
No, I would not recommend this to a friendNice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the tv but It had a problem with connecting to the internet
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience.
Ed - Pioneer Support
Stay away from open box items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv as an open box item. Told by associate it was tested and worked fine. Took home and the tv wouldn’t or couldn’t find the WiFi the rest of the house was on. Remote was missing batteries and the feet for the tv were missing the screws. We returned it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Frank, thank you for sharing your feedback. We are sorry to hear about the issues you experienced with your open‑box purchase. We understand how disappointing this must have been, and this is not the experience we want our customers to have. We appreciate you bringing this to our attention so we can work toward improving the overall experience.
Rafay | Pioneer Products
Junk tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Showed up with a line down the screen. The turn around time would have taken too long do i just ordered a tv from somewhere else
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Richard! Thank you for sharing your feedback. I’m very sorry to hear that your Pioneer TV arrived with a line on the screen that’s absolutely not the experience we want for our customers. We understand how disappointing this must have been, especially when you needed a quicker solution. If you’d like us to review this further or help with the next steps, please reach out to our support team at 888‑287‑7658 or bbysupport@bestbuy.com. They will be happy to assist you.
Vennila | Pioneer
pioneer tv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after a pause the captions disappeared, sometimes the sound would go out or the screen would freeze
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer, thank you for sharing your feedback. I’m sorry to hear that the captions disappeared after pausing and that you experienced issues with the sound cutting out or the screen freezing. That’s definitely not the experience we want for you, and I understand how frustrating that can be.
Please feel free to contact Pioneer Support at 888‑287‑7658 or bbysupport@bestbuy.com so we can help look into this further.
Vennila | Pioneer
NOT FOR LIVE TV AIRWAVE USERS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for airwave live tv users. Limited function remote control. NO DIRECT CHANNEL entry.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Andy, Thank you for reaching out to us. We understand how important it is for your TV to support the features you rely on. The Pioneer 40" Class LED Full HD Smart Roku TV is designed primarily for streaming and app‑based viewing, and the included remote control does not offer direct numerical channel entry. Additionally, over‑the‑air “Airwave” live TV services require a compatible cable or tuner box, which is not built into the TV or supported by the supplied remote.
Narendra | Pioneer Products
Crappy tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quit pitcher quality hard to set up compared to other TVs. I would buy something else if I were you.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Randy,
Thank you for sharing your feedback. I’m sorry to hear the picture quality and setup process haven’t met your expectations. We understand how frustrating that can be. We have our dedicated team they will help you to resolve the issue you can contact them at 888-287-7658.
Andres | Pioneer Products
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screws do not fit, and I had to purchase a table top base
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Mimi,
We’re sorry for the frustration with the assembly. The stand screws should fit securely, and we apologize that this wasn't the case for you.
We would like to make this right by providing the correct hardware or troubleshooting the installation with you. Please reach out to our support team at 1-888-287-7658 also mail us on bbysupport@bestbuy.com so we can assist you further.
Lucien | The Pioneer Team
- Pros mentioned:Picture quality, Setup ease
40" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was super easy to set up and the picture quality is great
I would recommend this to a friend - Pros mentioned:Size
Great gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect tv for space and a great deal on it for the holidays
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience. Ed - Pioneer Support
Great tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A great tv if you don’t want something huge in your room.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello, We’re glad to hear that your Pioneer TV has been the perfect size and a great fit for your room. This model is designed to offer strong performance without taking over the space. We truly appreciate your feedback and thank you for choosing Pioneer. Narendra | Pioneer Products
Voice Control
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No Voice control to pick programs !!!!!!!!!!!!!!!!
No, I would not recommend this to a friendBroken
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it caise when i opened if for my son as an xmas gift and when we turned it on it had a line in it
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing this with us. We’re sorry to hear that the TV had a line on the screen right out of the box, especially when it was meant to be a Christmas gift for your son. We understand how disappointing that must have been.
Since manufacturers aren’t involved in return or exchange decisions, we recommend working directly with the Best Buy service team on this particular number 1-888- 237-8289. so they can assist you with the return process and help resolve the issue as quickly as possible.
Narendra | Pioneer Products