Customer Ratings & Reviews
- Model:
- PN40-R651-26U
- SKU:
- 6623787
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the 40" Class LED Full HD Smart Roku TV, especially the breathtaking picture quality. The TV is also praised for its easy setup, perfect size, and lightweight design, making it simple to mount.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Started 'buffering' all the time, couple days in
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had a pretty good picture, but it kept "buffering" every few minutes, after we had it a couple of days. We brought it back and spent $50 more on a TCL 40" TV, which has a brighter picture and so far has not given us any trouble.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Keith, thank you for your review. We apologize for the buffering issues you encountered with your TV. Our team would be happy to assist with troubleshooting. Please contact us at 888‑287‑7658 for further support. Vennila | Pioneer Products
Great holiday bargain.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display is great. Cool to game on because the color screen is so large.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Melissa! Thank you for taking the time to share your feedback with us. We're so glad to hear that you’re enjoying the display quality. It’s awesome to know the large, vibrant screen makes gaming even more fun for you. If you ever need assistance or have any questions, we’re always here to help.
Mueez | Pioneer Products
Bigger Remote
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV i wish the remote wss a little bigger! Brightness is OK
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Lenay! Thank you for your feedback. We’re glad to hear you’re enjoying the TV and appreciate your comments regarding the remote size and brightness. Your input is valuable and will be shared with our team as we continue to improve our products. Thank you for choosing Pioneer. Vennila | Pioneer Products
The best price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best price for tv. What other lace can you get a 40 inch tv for under a 100 dollars.
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience.
Ed - Pioneer Support
- Cons mentioned:Durability
TV broke less than a month old.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The purchase is nothing but a disaster for me. The tv stopped turning on less a month after the purchase. Best Buy return widow is only two weeks, so I am relying on the factory to repair. Pioneer provided me a RA to Best Buy to drop off the tv to be returned to factory at no charge supposedly, buy BB want to collect $50 from me. I will trash this trash before I spent anymore money on it.
No, I would not recommend this to a friend Great value TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price! Got it on a black Friday deal!
I would recommend this to a friendIntermediate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen quality is not bad but black is not black Sound quality is poor
No, I would not recommend this to a friendMedium quality TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Medium quality TV sound not so good picture quality ok
No, I would not recommend this to a friend- Cons mentioned:Durability
faulty leg stands
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the legs were faulty even after being tightened. The tv fell from my mantle and the power cable was permanently bent.
No, I would not recommend this to a friend Nice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the tv but It had a problem with connecting to the internet
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Thank you for sharing your feedback! We’re glad to hear that you’re happy with your TV and that it’s serving its purpose well. We appreciate your comments about the sound quality and will keep this in mind as we continue to improve our products. Your input helps us ensure we deliver the best possible experience.
Ed - Pioneer Support
- Cons mentioned:Durability
Do not recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Randomly stops playing. After i pause it goes to the next episode.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer,
Thank you for sharing your experience with the Pioneer 40" Smart Roku TV. We’re sorry to hear that playback is stopping unexpectedly and that pausing causes it to skip to the next episode that’s not the experience we want for you.
Please feel free to contact us at 888‑287‑7658 or bbysupport@bestbuy.com so we can help troubleshoot this further and work toward a resolution. Our team will be happy to look into this with you. Vennila | Pioneer
Junk tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv doesnt function correctly software crashes frequently and restarts the tv there is no fix for this issue beware
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Jeremy, thank you for taking the time to share your experience with us. We’re sorry to hear that your TV has been restarting due to software crashes that kind of disruption is definitely not what we want our customers to deal with. We’d like the chance to look into this and help resolve it. Please feel free to reach out to us at 1‑888‑287‑7658 for further support.
Vennila | Pioneer
Stay away from open box items
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv as an open box item. Told by associate it was tested and worked fine. Took home and the tv wouldn’t or couldn’t find the WiFi the rest of the house was on. Remote was missing batteries and the feet for the tv were missing the screws. We returned it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Frank, thank you for sharing your feedback. We are sorry to hear about the issues you experienced with your open‑box purchase. We understand how disappointing this must have been, and this is not the experience we want our customers to have. We appreciate you bringing this to our attention so we can work toward improving the overall experience.
Rafay | Pioneer Products
Junk tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash. Showed up with a line down the screen. The turn around time would have taken too long do i just ordered a tv from somewhere else
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Richard! Thank you for sharing your feedback. I’m very sorry to hear that your Pioneer TV arrived with a line on the screen that’s absolutely not the experience we want for our customers. We understand how disappointing this must have been, especially when you needed a quicker solution. If you’d like us to review this further or help with the next steps, please reach out to our support team at 888‑287‑7658 or bbysupport@bestbuy.com. They will be happy to assist you.
Vennila | Pioneer
Ok but you need the sound bar. Cannot return.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is awful. But shockingly, Best Buy would not replace unless physically carried it back to them!
No, I would not recommend this to a friendVolume issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the 14 days passed this TV’s volume cuts off intermittent so it’s very annoying.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer, thank you for sharing your experience. I’m sorry to hear your Pioneer 40" TV is having intermittent volume issues after the 14‑day period, that’s definitely frustrating. Our support team can help with troubleshooting and warranty options. Please reach out to us at 888‑287‑7658 or bbysupport@bestbuy.com. We’re here to help get this resolved for you. Vennila | Pioneer
pioneer tv review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after a pause the captions disappeared, sometimes the sound would go out or the screen would freeze
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Pioneer Customer, thank you for sharing your feedback. I’m sorry to hear that the captions disappeared after pausing and that you experienced issues with the sound cutting out or the screen freezing. That’s definitely not the experience we want for you, and I understand how frustrating that can be.
Please feel free to contact Pioneer Support at 888‑287‑7658 or bbysupport@bestbuy.com so we can help look into this further.
Vennila | Pioneer
Garbage roku tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash item.. dont waste your money...................
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Ray, thank you for sharing your feedback with us, Ray. We’re sorry to hear that the TV hasn’t met your expectations we understand how frustrating that experience can be. If you’d like us to take a closer look or help troubleshoot the issue, please feel free to reach out to us at 1‑888‑287‑7658.
Vennila | Pioneer
NOT FOR LIVE TV AIRWAVE USERS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not for airwave live tv users. Limited function remote control. NO DIRECT CHANNEL entry.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Andy, Thank you for reaching out to us. We understand how important it is for your TV to support the features you rely on. The Pioneer 40" Class LED Full HD Smart Roku TV is designed primarily for streaming and app‑based viewing, and the included remote control does not offer direct numerical channel entry. Additionally, over‑the‑air “Airwave” live TV services require a compatible cable or tuner box, which is not built into the TV or supported by the supplied remote.
Narendra | Pioneer Products
Crappy tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quit pitcher quality hard to set up compared to other TVs. I would buy something else if I were you.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Randy,
Thank you for sharing your feedback. I’m sorry to hear the picture quality and setup process haven’t met your expectations. We understand how frustrating that can be. We have our dedicated team they will help you to resolve the issue you can contact them at 888-287-7658.
Andres | Pioneer Products