Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Model:
PN43951-22U
SKU:
6462309
Loading...

Customer reviews

Rating 4.5 out of 5 stars with 1062 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.6 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the picture quality and ease of use of the 43" Class LED 4K UHD Smart Fire TV. Many also appreciate its price and the functionality of its smart TV features. However, some customers have reported issues with the remote control and a few have experienced problems with the TV's reliability. A small number of customers also mentioned concerns about the refresh rate and the power cord.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,062 reviews
  • Rated 5 out of 5 stars

    Great unit!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a welcome surprise as I didn't even realize Pioneer had made its way back to the flat panel market.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Tv review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice picture but always turns on to the internet service not the cable. If you use the internet then it’s great

    I would recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      ​Hi,
      TV turns on by default at home menu, if you would like keep the last input source (i.e. HDMI), try the Power On feature, when enabled, the TV turns on displaying the last used input. To activate it, go Home > Settings > Display & Sounds > Power On and select Last Input. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 4 out of 5 stars

    There is something annoying

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is great except every time you turn it on it goes to Amazon Prime Video. If I want to use my Amazon Prime Video. I will choose so myself.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not impressed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not impressed. It defaults to fire tv each time it is turned on. We have it connected to Dishtv and do not want to press 3 or 4 buttons to get off of Fire and to Dish. It does have good picture.

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      ​Hi,
      TV turn on default at home menu, if you would like keep last input source (i.e. HDMI) ,try the Power On feature, when enabled, the TV turns on displaying the last used input. To activate it, go Home > Settings > Display & Sounds > Power On and select Last Input. BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    TV

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our third Fire TV, replacing a two-year old 43er. Pioneer is a bit more pricey than Amazon, but their claims sounded better. Every thing * * * * * so far and Best Buys Help and Environment * * * * * as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Find of a TV

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV works great. Glad we went with this brand and gave it a shot. TV works great in our garage gym.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV, Terrible Remote

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV but the remote burns through batteries like crazy. To make batteries last more than a day I had to order a non bluetooth remote from Amazon.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay, but def not great

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would have been a decent TV for the price, but the “open box-excellent” description was very inaccurate. Screen had a dime size area of dead pixels, no owners manual/quick start guide, a well worn remote, etc. There are also no HDMI 2.1 inputs, which other TV’s in this range do have and I didn’t get any of the free 3 month music subscriptions or an Echo Pop! The biggest deal breaker for me is the lack of a gaming mode. I highly suggest a different brand. I went with Toshiba and am very happy with that one.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Good TV

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still good since we bought the TV and no issue Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart tv

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my tv. best buy has good smart tv. I buy all my computers there too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Used for my PS5.

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new TV for my PS5 - so I could use it while my wife was watching Television. This TV works great for PS5. Simple install. Once I wake up my PS5 - it automatically turns on my TV and changes the channel input to the PS5.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pioneer TV purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy tv purchase was great price for a great quality product . Item was ready for pick up and did not have any delay when I went to pick it up . Last that helped me was very friendly and courteous and thanked me for my purchase .

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Volume issues

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a great TV so far but sometimes the volume doesn't work you have to turn the TV off for a while and hope that the volume works for the most part it's about 99%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install and decent picture quality

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Besides the difficulty of getting the tv out of the box and taking some time getting the initial software/firmware update, there is no other complaints. Good color and picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this TV a lot. I’m all about having the best and decided to go lower end to challenge the idea of not being able to tell the difference and honestly ~ you can’t. Glad I saved a boat load of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast tv

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty fast, good built in speakers. Happy I went with this rather than a Roku tv or TCL

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Very disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was fine at first. Easy setup, downloaded apps with no problem, worked fine with my satellite tv, had great picture and sound quality, and everything was going smoothly. Then the tv started overheating just past the return limit date. (It figures...) I kept getting an on-screen message that said the device was running at a high temperature. A tech (who was a very nice man named Pete) came to my house. He took off the back of the tv and tightened a loose metal plate that he said would stop it from getting too hot. After he put the back of the tv back on, I left the tv on for awhile. It seemed to me that it was still running hot. I turned the tv off. When I went to watch it a couple of hours later, there was no sound, either for the tv or the Dish DVR that I have it hooked up to. I've watched all kinds of videos, and have contacted Pioneer, Amazon and Best Buy several times to try to get the problems corrected, but all to no avail. I either need to get e refund or a replacement tv, but who knows what will happen there? Needless to say, I am NOT a satisfied customer!

    No, I would not recommend this to a friend
    • Brand response from PioneerCustomerSupport
      Posted .

      Hi, thanks for your review. The warranty is for 1 year. For product support please call 1 (855) 527-2411 available everyday from 8am to 9pm (CT). BBY-ExBrand_Best_Buy_Pioneer

  • Rated 5 out of 5 stars

    Feature rich 4K TV

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome 4k tv full of features. We use it in our bedroom and its perfect in every way!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what we needed and priced at a reasonable price. Pick up service was fast and professional. Love doing business with you. Thank you Best Buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good overall picture easy to set up tv and great instructiin with product..my experience was goid also with best buy

    I would recommend this to a friend