Customer Ratings & Reviews
- Model:
- PN43951-22U
- SKU:
- 6462309
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality and ease of use of the 43" Class LED 4K UHD Smart Fire TV. Many also appreciate its price and the functionality of its smart TV features. However, some customers have reported issues with the remote control and a few have experienced problems with the TV's reliability. A small number of customers also mentioned concerns about the refresh rate and the power cord.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Reliability
Good but busted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have thoroughly enjoyed this tv until today. It stopped working, won't power on.
No, I would not recommend this to a friend Good if bought on sale
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound just quit 2 days after getting it, but then started working the following day. Its a middle of the road TV, like dead center. Bought it on sale 189.00, not worth the 329.00 retail price.
No, I would not recommend this to a friendCool pause antenna tv feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wasn’t what I expected but it did have that cool feature where it paused live tv. But the picture was not great at all. So we returned it. It was the a very pale picture. So we are now looking at a higher Vizio or Samsung or LG. Which we had an LG before and it’s been great
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Keeks, It depends on your storage space. 1 TB up to 150 hours of HDTV.
TV good if you do not have cable,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine but I cannot get it to accept my cable. It is in my bedroom so the antenna channels are fine. If you do not have cable- it is a good tv.
I would recommend this to a friendNOT all that great 4K TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess I was expecting more after reading all the great reviews, but this tv is lacking 4k clarity and sharpness. Tweaked the settings using the 4k Spears & Munsil UHD HDR Benchmark (UHD Blu-ray Disc) with some improvement, but not 4k quality. Plus when you bring up the picture settings, it blurs and takes up 1/2 the screen making any fine tuning pattern/color pattern difficult to adjust. What did I expect from a $300 4k? Not much, but the reviews must be skewed because they are not true. Should have bought the LG for $20 more.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi ElectroGeek,
Thank you for your feedback. We are considering our customer's reviews so it would help us improve the quality of this product.
Pioneer Support
Lea
www.usca.pioneer-tv.com
Zero Quality Control
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed to find that there were several problems with this Pioneer TV. The picture control was not working and the HDMI inputs did not work properly。It was almost impossible to access the picture control to adjust the brightness and contrast, or even to change the presets like natural, vivid, and theater. Only the HDMI 1 seemed to be working sometimes when I plug my Roku stick in. The other two HDMI inputs did not work at all. I did not expect a such as low quality product from Pionneer. It seemed like there was zero quality control when they rushed this TV line to the market. I had to return it and Best Buy customer service was excellent.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .For each HDMI port separate different picture settings to allow more flexibility for different devices (ie. Roku/PS5/XBOX etc..), so when you change a new HDMI port, please using remote middle bottom side have setting key->Picture->to tune contrast/backlight/brightness etc..
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average t.v. in general. Not great, but not terrible either. I've seen better video quality from other 4K t.v.s
No, I would not recommend this to a friendWaste of money.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of issues with this TV. First the big one. The HDMI ports didn't work on mine, right out of the box. These things happen though so I'll speak more about the bigger issues. The TV has very little in the way of a settings menu. You can get some basic picture and sound changes but can't set any sort of off time other than a sleep timer. You can't name the HDMI ports so people will know what they are connecting to and many more QOL things that would really make it stand out. For a "smart TV" these should be a no brainer. Additionally, the menu and navigation is VERY slow. Waiting multiple seconds for the selector (cursor) to move. Many of the apps need restarted two or three times before they work.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .TV turn on default at home menu, if you would like keep last input source(i.e. HDMI) ,try the Power On feature, when enabled, the TV turns on displaying the last used input. To activate it, go Home > Settings > Display & Sounds > Power On and select Last Input.
Yes,it has advanced picture/audio seetings.Remote ""Settings""hot key or ""Home"" hold 2 secYou can to picture or audio setting->advanced.
The remote ""Settings""hot key or ""Home"" hold 2 sec, > move to Sleep Timer - Set a time for the TV to turn off automatically (default is set to off) .this function turns off the TV in: 5 , 10 , 15 , 30 , 60, 90, 120, 150, 180 and 240 minutes.
Yes,you can change input name .from Home->Input->choose which input need change ->Press Rmote ""≡"" will jump additional menu
For TV repsone slow,it really depends on your internet speed
(1)Go to app store to find any wifi speed test app to make sure your internet performance is good enough? For 4K contents at least wifi need 25 M above/FHD at least 6M above.
(2)To make sure you have the latest firmware version, go Home > Settings > Device&Software > About > Check for system update.
(3)Please go to Settings->Applications->Managed installed application to clear cache or remove apps
(4)If still not work ,please go settings-> about to do factory reset(but all users setting will be missed).
(5)After factory reset,if your remote not work,Try this: Press and hold at the same time for 12 seconds the following 3 buttons: DPAD-left, back and menu (≡). Then, to pair again the remote press and hold the Home Button for about a minute.
(6)If you need personalized assistance please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.
Pioneer 43"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adequate. Wondering how long it will last, though. The last one from best buy lasted less than three years.
I would recommend this to a friendCheaply
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv needs improvement. If you're looking for a slow uploading tv this is it. Light weight but cheaply made.
No, I would not recommend this to a friend- Cons mentioned:Remote control
Pioneer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this 43 inch open box in "Excellent " condition Pioneer tv. It never came with the power supply plug, remote or screws for the stand. Im not even sure if it works.
No, I would not recommend this to a friend Defective TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looked and worked great right out of the box. Unfortunately, after a few days it got stuck in a constant re-starting loop and none of the troubleshooting I could find online or through product support worked. I had to return it for a replacement in less than 2 weeks.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi JTCGM,
Thanks for taking the time and effort to leave a review. Hearing your feedback is important so we can continue to improve our products. Please contact us if there is anything that we can assist you with the # is 888-237-8289.
Renee,
Pioneer Support
- Pros mentioned:Picture quality
Audio cuts out
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Inexpensive TV nice picture but sound cuts on and off. Bought the TV in December used it very little at the beginning of March 2022 the sound started turning off. The only fix I can find is actually unplugging the TV set and restarting it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .The manufacturer warranty is 1 year. For product support please call 1 (855) 527-2411 available everyday from 8am to 9pm (CT).
Nope
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv, I returned it since the picture was not as clear as I expected it to be.
No, I would not recommend this to a friendpioneer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average looking picture , you get what you pay for.
No, I would not recommend this to a frienddecent as a TV, wouldn't recommend as a monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.decent as a TV, wouldn't recommend as a monitor...
No, I would not recommend this to a friendAverage at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An average smart Fire stick TV; nothing to brag about. Picture quality is average.
No, I would not recommend this to a friend4k content is lower resolution with fire tv
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.FIRE TV is horrible. The tv has a setting to check the resolution a video is playing at. I use xfinity, netflix, prime and others. With every streaming service which delivers 4k content. I can see it and the fire tv reports it when the resolution is checked that it is playing below 2160p. Sometimes 480p, or 720p, or 1080p. Their support documents say the connection could be slow. I have xfinity gigabit service, easily delivering over 100Mps to the tv via wifi. I connected a 4k roku to the tv and the roku plays 2160p contect correctly. Don't know if this is typical of all fire tv devices. But this fire tv streaming device gets an "F". If i could give it 0 stars I would.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 43" Class LED 4K UHD Smart Fire TV! We understand that you're having issues with the product. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your fire TV.
Rudson S.| Pioneer Support. https://www.bestbuy.com/
Customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda upset.. right after I bought the price went down!
I would recommend this to a friend- Cons mentioned:Remote control
Don't waste your resources
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, I didn't expect the quality to be amazing, but it regularly requires a reboot and now the remote has died within a few months of purchase.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .The warranty is for 1 year. For product support please call 1 (855) 527-2411 available everyday from 8am to 9pm (CT). You can try reset Bluetooth remote, detailed steps please refer to the attached picture. In some special cases, it did pair failure. Except remote, it also have remote app. https://www.amazon.com/Maple-Labs-TV-Remote-Control/dp/B089YMMDCJ/ref=sr_1_1?keywords=remote&qid=1641274997&s=mobile-apps&sr=1-1.