Customer Ratings & Reviews
- Model:
- PN43951-22U
- SKU:
- 6462309
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality and ease of use of the 43" Class LED 4K UHD Smart Fire TV. Many also appreciate its price and the functionality of its smart TV features. However, some customers have reported issues with the remote control and a few have experienced problems with the TV's reliability. A small number of customers also mentioned concerns about the refresh rate and the power cord.
This summary was generated by AI based on customer reviews.
Trash tv and not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash! Gave problems within 45days of ownership. Had to have a replacement issued.
No, I would not recommend this to a friendGreat when it wants to work
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it wants to work. Frequently will not load content and freezes loading Netflix and multiple other apps. The internal U.I is buggy and laggy and not what I expected from a Pioneer branded product definitely not happy with my purchase.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
Thank you for taking time to write a review our Pioneer - 43" Class LED 4K UHD Smart Fire TV. I want you to know that we deeply care about the experience our customers have when purchasing Pioneer Products. This is why I would like to properly assist you by reviewing your situation with this Fire TV since it should be working correctly. Please reach out to us and we will gladly help you with this.
Dina || Pioneer Support
Software loss on me
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall it is a good tv but just not for me. I can’t stand the fire tv software. To be frank, it’s not the tv it’s the software that needs to be redone.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted until May after buying in February , sound broke, now BB wants to charge me $50.00 to send it to get fixed what a rip off , you sold me a unit that only last 3 months that is poor quality products and poor customer service to charge me
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello DAD6,
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Rest assured we will make every attempt to guide you through this issue do not hesitate in reaching us at https://www.pioneer.com/contact-us.
Pioneer Support,
Merjorie
https://www.pioneerelectronics.com/
- Cons mentioned:Power cord
No Power Cord- Charged for a Replacement!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV did not come with a power cord; since there was not one available for exchange, we were charged an additional $10 for an alternative cord.
No, I would not recommend this to a friend Lousy as a computer monitor
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this based on reviews that said it made a good computer monitor. Unfortunately, it doesn't come close. Low brightness and poor angle visibility and just poor crispness (and yes, I did fiddle with the picture parameters). I would return it but I only discovered it after the two week return period ended. So I am stuck with it.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there!
Thank you very much for taking the time to review our Pioneer - 43" Class LED 4K UHD Smart Fire TV. I know that this could be an unfortunate situation that it has ow brightness and poor angle visibility and just poor crispness, but please let us help you with it by contacting us, and we will do everything in our hands to get this solved and deliver the best experience to you.
Pioneer Support
Irene
www.usca.pioneer-tv.com/en/index.html
Unstable product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV December of 2021. Since then the sound goes out intermittently and I have to unplug the TV and plug it back in to get the sound to work again.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 3" Class LED 4K UHD Smart Fire TV! We understand that you're having issues with the TV. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Insignia Support. https://www.insigniaproducts.com/contact-us
Won't stay off... power's up again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV will not stay powered off... have to click power strip
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My remote no longer connects to my tv, not even the app. I have changed batteries and still nothing, I have also unplugged my tv and plugged it back in. It will also randomly freeze or not load the home screen.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Morgan,
1. Unplug your fire TV and wait 60 seconds.
2. Press and hold the left button, menu button and back button at the same time. Hold them for 12 seconds.
3. Release the buttons and wait 5 seconds.
4. Remove the batteries from your remote.
5. lug in your fire TV and wait for 60 seconds.
6. Put the batteries back in your remote.
7. Press the home button.
When the LED indicator blinks blue, your remote is paired successfully. If its not paired, press the home button for 10 seconds.
Pioneer Support,
Rick
www.pioneer.com/support
Difficulties loading
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv seems to be very glitchy. While using the volume button, I clicked it twice, and the volume of the tv went to 100 without being able to control it. Freezes constantly.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi IIWII,
Thanks for taking the time and effort to leave a review with our Pioneer - 43" Class LED 4K UHD Smart Fire TV. We apologize that our product did not satisfy your expectations. We are continuously working on improving our products and their designs and if you have any more questions or concerns, please use the link below to reach us.
Pioneer Products
Lisa
https://www.pioneerelectronics.com/PUSA/
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After much research I purchased this tv. After picking it up and installing it I discovered the cable tv channels had a glitch. The apps and Netflix, etc worked ok so I assumed it was cable issues. I called the Best Buy help line and inquired how to return/exchange just in case it was a tv issue. Well now most of the apps don’t work either, I discovered it wasn’t a cable issue, it was a tv issue. Sure enough, it’s too late to return. I’ve had it for 5 weeks and it is not operational, save your money.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there,
We understand your frustration with your experience with the unit. Please allow us to resolve the issue. Please call our customer service team for further assistance.
Gem
Pioneer Products
- Cons mentioned:Power cord
No power cord
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brand new with no power cord luckily I had one. Other than that good tv
I would recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Steven,
Thank you for writing a review about our Pioneer - 43" Class LED 4K UHD Smart Fire TV. We understand that you are having issue with the product. We would love to check this situation further with you. Please feel free to contact us at the link below to get assistance with your unit.
Pioneer Support
Marites
www.usca.pioneer-tv.com/en/index.html
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had read that the picture periodically went out, but woulf return quickly when restarted. This was a backup, so i fiqured , with the deal i got on iy, i could live with restarting periodically. The picture went out 2 dats after purchasinfg and did not return
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received a defective tv sound is good but no picture
I would recommend this to a friend - Cons mentioned:Reliability
Unbelievable
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV popped exactly one year after purchase. Only showing a blue screen
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Sorry for your bad experience. Please try AC power cycling ,off 10 sec then power on . If you need personalized assistance please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.
thinkl twice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i guess the saying "you get what you pay for" applies to this TV, picture quality is decent, but the real issue is the internet connection, have to keep turning off and on in order to get connected to wifi, ill not recommend this TV
No, I would not recommend this to a friendDon't be tricked when its a open box!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a open box "EXCELLENT" condition unit from them to match my 50" one I got at Xmas and let me tell you! No screws for the legs. no remote and the bottom screws look like they have been removed and not screwed back in correctly. This unit is not even in "SATISFACTORY" condition. Then I ask to talk to a supervisor and get hung up on. Never going to shop @ Best Buy again. Were done!
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello there,
Thank you so much for writing a review for our Pioneer - 43" Class LED 4K UHD Smart Fire TV, we truly appreciate your feedback and I personally would like to apologize for the experience that you're going through, I know it can be really frustrating that the product has missing screws, however I'd really like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/Support
Lite Fire TV on fire!!!!!!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never Ever Buy a Fire T.V.!!!!!!!!!!!! I wish to lite it on FIRE!!!!!!!!!!! IT WANTS MONEY ALL THE TIME FOR EVERYTHING!!! WHAT THE HECK IS SILK? F SILK!!!!
No, I would not recommend this to a friendNo cord with TV. So I have to bring it to Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The power cord was missing and Best Buy’s option was for me to carry the unit out to the nearest store location refund and place another order. I will NOT order via Best Buy again. I ordered a power cord from Amazon. The next time I need another Eva I will order via Amazon
No, I would not recommend this to a friendDon't buy this television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after one week. No audio. The price was good but the television was horrible. Strangely, at 7:00 PM each night the audio died.
No, I would not recommend this to a friend