Customer Ratings & Reviews
- Model:
- PN43951-22U
- SKU:
- 6462309
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the picture quality and ease of use of the 43" Class LED 4K UHD Smart Fire TV. Many also appreciate its price and the functionality of its smart TV features. However, some customers have reported issues with the remote control and a few have experienced problems with the TV's reliability. A small number of customers also mentioned concerns about the refresh rate and the power cord.
This summary was generated by AI based on customer reviews.
Not such a good deal when the TV stops working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Used the TV once and returned it when it didn’t function the second day I tried to use it. Terrible!!!
No, I would not recommend this to a friendMADE BY TCL, NOT PIONEER,
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS NOT A PIONEER PRODUCT!!!!!!!!!IT WAS NOT MADE BY PIONEER, PIONEER HAS NOTHING TO DO WITH IT!!!!IT WAS MANUFACTURED BY TELEPHONE COMMUNICATION LIMITED "TCL" A CHINESE COMPANY IN Huizhou, Guangdong Province
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello Allison,
Thank you for the feedback. We would like to extend our sincerest apologies if we did not meet your expectation towards the product.Rest assured we are working to improve this product. For any questions, do not hesitate in reaching us at https://www.pioneerelectronics.com/.
Pioneer Support,
Merjorie
https://www.pioneerelectronics.com/
Pioneer has no sound and can't return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pioneer fire TV was purchase 8/13 and stop working 9/6 The TV has no sound. I check my account to see when it could be return and the date was 8/27. Twenty-four day return policy. REALLY
No, I would not recommend this to a friendNo Audio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this tv March 18, 2023, for my bedroom. I barely watched it but the audio goes out completely. They only way to get it back is to unplug it for 5 minutes or so. Store warranty ended April 2nd.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi Lakesha,
We are sorry for your experience with this TV and for the short period of using it. Your feedback is important to us so we can continue to improve the quality of this TV. If you need further assistance, please contact us at (888)287-7658 and we will be glad to assist you.
Pioneer Support
Lea
http://www.usca.pioneertv.com
43” Pioneer 4K Firestick TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not really what I expected. The brand Pioneer was iffy from the beginning. Took a chance knowing that it was on clearance, almost half off online only. Nevertheless, not worth it!
No, I would not recommend this to a friendJust not the TV for me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The second day I got it there was something wrong with the tV I wouldn't recommend this to anyone
No, I would not recommend this to a friendBEWARE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.POOR QUALITY. SCREEN FLICKERS ALL THE TIME WHEN WATCHING YOUTUBE. THIS IS THE 3RD TIME I REPLACED THIS TV.
No, I would not recommend this to a friendFire TV bad choice for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should had did more research. Didn't know a Fire tv would not allow Google/Android products to cast them. It does not support dual Bluetooth audio. It's Linux Based. In my opinion it was a bad choice.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Yes, Fire TV support Cast feature, using prime video as example, follow below steps to cast to Fire TV.
1. Turn on your TV. Make sure both your TV and your phone is connected to the same Wi-Fi network.
2. Confirm that you’re signed-in to Fire TV and your mobile app with the same Amazon account.
3. Tap on the “Cast” icon. You’ll find the button on the top-right corner on your mobile device.
4. Select your Fire TV device.
5. You’ll see a "Ready to Cast" screen appear on your TV when you’re connected.
For Apple phone, except Cast feature, Fire TV also support airplay:
1. Go to Settings on your Fire TV Smart TV.
2. Select Display and Sounds.
3. Select Airplay & HomeKit.
4. Follow the on-screen instructions.
F U
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You sent me a broken TV with no plug or remote I'm sick with rage. I wasn't able to open the package until today!!!!!
No, I would not recommend this to a friendBeginning to have distortions when playing video
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showing screen artifacts when playing videos after only a few months of use. Dark or black colors are washed out and difficult to distinguish content.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .(1)To make sure you have the latest firmware version, go Home > Settings > Device&Software > About > Check for system update.
(2)If still not work ,please go settings-> about to do factory reset(but all users setting will be missed).
(3)After factory reset,if your remote not work,Try this: Press and hold at the same time for 12 seconds the following 3 buttons: DPAD-left, back and menu (≡). Then, to pair again the remote press and hold the Home Button for about a minute.
(4)If you need personalized assistance please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.
Pioneer television
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it and had to return it back in a day as the speaker went out right away and couldn’t hear anything.
No, I would not recommend this to a friendGet what you pay for
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. Always buffering, always an error. Had to hook up my Raku from my previous TV.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi,
Sorry to hear it, could you please try below suggestions?
(1) Go to app store to find any wifi speed test app to make sure your internet performance is good enough? For 4K contents at least wifi need 25 M above.
(2) To make sure you have the latest firmware version, go Home > Settings > Device&Software > About > Check for system update.
(3) If still not work, please go settings -> about to do factory reset(but all users setting will be missed).
(4) After factory reset, if your remote not work, try this: Press and hold at the same time for 12 seconds the following 3 buttons: DPAD-left, back and menu (≡). Then, to pair again the remote press and hold the Home Button for about a minute.
(5) If you need personalized assistance please call 1 (855) 527-2411 available from 8 am to 9 pm CT everyday.
Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV does not work it the picture goes in and out the TV turns black
No, I would not recommend this to a friendMissing legs and remote
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got home from being out of town for work Opened box missing remote and legs Need to exchange
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hi there! Thank you for writing a review about our 43" Class LED 4K UHD Smart Fire TV! We understand that the fire remote and legs are missing. We would love to check this situation further with you! Please feel free to contact us at the link below to get assistance with your unit.
Rudson S.| Best Buy Support. https://www.bestbuy.com/
Nono
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived damage with wear and condition Delivered by shipping company
No, I would not recommend this to a frienddid not work out of the box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not work out of the box, had to return it and exchange for another
No, I would not recommend this to a friendShould have gone back to the manufacturer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Blue tooth was bad can't get it to work...take it back!
No, I would not recommend this to a friendunknown
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps from Unknown Sources on Firetv is not supported and there is no way to find out until you call Pioneer
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello,
Thank you for taking the time to leave a review. I am truly sorry to read about the inconvenience you experienced in getting this Pioneer - 43" Class LED 4K UHD Smart Fire TV. We do have a variety of models so I am sure you can find one that works out for you. In the case that you still have this, feel free to contact my team for further help.
Dina || Pioneer Support
No working
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pioneer - 43" Class LED 4K UHD Smart Fire TV No working.
No, I would not recommend this to a friendHad to return it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has no DVR feature to use with Live TV. If you don't need one, it's fine.
No, I would not recommend this to a friendBrand response from PioneerCustomerSupport
Posted .Hello there,
Thank you for writing a review about our Pioneer - 43" Class LED 4K UHD Smart Fire TV. We know how annoying is when the unit is not working as expected. We would love to check this situation further with you, I'd like you to contact our support team for further assistance, our agents will be more than happy to assist you, please follow the link below.
Pioneer Support
Louise
https://www.pioneerelectronics.com/PUSA/AboutPioneer/Contact+Us